Invention Grant
- Patent Title: System and method for contact identification
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Application No.: US15676821Application Date: 2017-08-14
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Publication No.: US10708418B2Publication Date: 2020-07-07
- Inventor: Michael W. Hall , Kevin Elliott King , Jon C. Melnik
- Applicant: Interactive Intelligence Group, Inc.
- Main IPC: H04M3/42
- IPC: H04M3/42 ; H04Q3/62 ; H04Q3/66 ; H04L29/06 ; H04L12/725 ; H04M7/12

Abstract:
Technologies for routing an outbound telecommunication from an enterprise telecommunications device to a destination telecommunications device in a contact identification system are disclosed. The system determines the classification of a dialed address using a number plan that may be created by a user from a plurality of predetermined match types. Once the classification of the dialed address is determined, the system routes the outbound telecommunication on a routing path chosen for that classification of telecommunication. Additional embodiments are described herein.
Public/Granted literature
- US20180048763A1 SYSTEM AND METHOD FOR CONTACT IDENTIFICATION Public/Granted day:2018-02-15
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