Invention Grant
- Patent Title: Systems and methods for forecasting inbound telecommunications associated with an electronic transactions subscription platform
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Application No.: US16811831Application Date: 2020-03-06
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Publication No.: US10771628B1Publication Date: 2020-09-08
- Inventor: Avinash Singh , Prashant Kumar Rai , Chirag Jain , Ankita Sinha
- Applicant: CaaStle, Inc.
- Applicant Address: US NY New York
- Assignee: CaaStle, Inc.
- Current Assignee: CaaStle, Inc.
- Current Assignee Address: US NY New York
- Agency: Bookoff McAndrews, PLLC
- Main IPC: H04M3/523
- IPC: H04M3/523 ; H04M3/51 ; G06N20/00 ; H04M3/36
Abstract:
Disclosed are systems and methods for forecasting inbound telecommunications, and more particularly, for analyzing real-time and historical call center data, and applying a forecasting model to said data in order to predict inbound call volume. Additionally, tools are disclosed for manipulating call center data and generating visual representations of metrics pertaining to forecasting call center data via a dashboard.
Information query
