- Patent Title: Service portal diagnosis system providing issue resolution steps
-
Application No.: US16164053Application Date: 2018-10-18
-
Publication No.: US10831589B2Publication Date: 2020-11-10
- Inventor: Padmaprabodh Ambale Srinivasamurthy , Kushal Kudavale
- Applicant: ServiceNow, Inc.
- Applicant Address: US CA Santa Clara
- Assignee: ServiceNow, Inc.
- Current Assignee: ServiceNow, Inc.
- Current Assignee Address: US CA Santa Clara
- Agency: Fletcher Yoder PC
- Main IPC: G06F11/00
- IPC: G06F11/00 ; G06F11/07

Abstract:
The present approach relates to facilitating the diagnosis of one or more performance issues associated with running an application (and widgets in the application) on a client instance hosted by one or more data centers by allowing script comparison, configuration comparison, and so forth, all in one interface, without the need for a user to navigate between various windows and/or interfaces. In accordance with the present approach, one or more performance issues are determined based on a first set of data indicative of an initial version of the application and a second set of data indicative of a customized version of the application. After determining the one or more performance issues, a visualization of diagnosis data associated with one or more widgets may be generated in response to executing the customized application to categorize the one or more widgets based on a severity of the one or more performance issues.
Public/Granted literature
- US20200089555A1 SERVICE PORTAL DIAGNOSIS SYSTEM FOR PROVIDING A VISUAL INDICATION OF A DIAGNOSIS Public/Granted day:2020-03-19
Information query