Invention Grant
- Patent Title: Systems and methods for forecasting inbound telecommunications associated with an electronic transactions platform
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Application No.: US17223962Application Date: 2021-04-06
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Publication No.: US11218598B2Publication Date: 2022-01-04
- Inventor: Avinash Singh , Prashant Kumar Rai , Chirag Jain , Ankita Sinha
- Applicant: CaaStle, Inc.
- Applicant Address: US NY New York
- Assignee: CaaStle, Inc.
- Current Assignee: CaaStle, Inc.
- Current Assignee Address: US NY New York
- Agency: Bookoff McAndrews, PLLC
- Main IPC: H04M3/523
- IPC: H04M3/523 ; H04M3/51 ; G06N20/00 ; H04M3/36
Abstract:
Systems and methods forecast inbound telecommunications, and more particularly, analyze real-time and historical call center data, and apply a forecasting model to the data in order to predict inbound call volume. These systems and methods employ tools that manipulate call center data and generate visual representations of metrics pertaining to forecasting call center data via a dashboard.
Public/Granted literature
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