Invention Grant
- Patent Title: Issue-resolution automation
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Application No.: US16580318Application Date: 2019-09-24
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Publication No.: US11269717B2Publication Date: 2022-03-08
- Inventor: Peter Eberlein , Volker Driesen
- Applicant: SAP SE
- Applicant Address: DE Walldorf
- Assignee: SAP SE
- Current Assignee: SAP SE
- Current Assignee Address: DE Walldorf
- Agency: Fish & Richardson P.C.
- Main IPC: G06F11/07
- IPC: G06F11/07 ; G06K9/62 ; G06F11/30

Abstract:
Implementations of the present disclosure include methods, systems, and computer-readable storage mediums for issue resolution based on actual use of configuration parameters. Actions include receiving, from a monitoring system, an incident report including a description of an issue of a process and a context of the issue, retrieving features associated with the issue based on the context of the issue, processing the features to extract a set of solutions that were executed to resolve associated issues, processing the set of solutions to generate a solution for the issue, comparing an accuracy of the solution with a solution implementation threshold, and implementing the solution to resolve the issue.
Public/Granted literature
- US20210089384A1 ISSUE-RESOLUTION AUTOMATION Public/Granted day:2021-03-25
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