Invention Grant
- Patent Title: Personalized help using user behavior and information
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Application No.: US16504509Application Date: 2019-07-08
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Publication No.: US11307879B2Publication Date: 2022-04-19
- Inventor: Jayanth Saimani , Prabhat Hegde , Ajit Roy , Satyajit Bhowmik
- Applicant: INTUIT INC.
- Applicant Address: US CA Mountain View
- Assignee: INTUIT INC.
- Current Assignee: INTUIT INC.
- Current Assignee Address: US CA Mountain View
- Agency: Patterson & Sheridan, LLP
- Priority: IN201821025864 20180711
- Main IPC: G06F9/451
- IPC: G06F9/451 ; G06Q40/00 ; G06N5/04

Abstract:
Certain aspects of the present disclosure provide techniques for improving a user experience of an application. Embodiments include receiving user activity information related to activities of a user during use of the application. Embodiments include providing the user activity information as input to a predictive model. The predictive model may have been trained using historical activity data and historical solution data associated with a plurality of users to determine actionable solutions to issues related to use of the application. Embodiments include determining, based on output from the predictive model, an actionable solution to an issue related to use of the application by the user. Embodiments include providing the actionable solution to the user via a user interface associated with the application. The actionable solution may be provided without being initiated by the user.
Public/Granted literature
- US20200019420A1 PERSONALIZED HELP USING USER BEHAVIOR AND INFORMATION Public/Granted day:2020-01-16
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