Invention Grant
- Patent Title: Systems and methods for forecasting inbound telecommunications
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Application No.: US17456683Application Date: 2021-11-29
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Publication No.: US11570305B2Publication Date: 2023-01-31
- Inventor: Avinash Singh , Prashant Kumar Rai , Chirag Jain , Ankita Sinha
- Applicant: CaaStle, Inc.
- Applicant Address: US NY New York
- Assignee: CaaStle, Inc.
- Current Assignee: CaaStle, Inc.
- Current Assignee Address: US NY New York
- Agency: Bookoff McAndrews, PLLC
- Main IPC: H04M3/523
- IPC: H04M3/523 ; H04M3/51 ; G06N20/00 ; H04M3/36
Abstract:
Systems and methods forecast inbound telecommunications, and more particularly, analyze real-time and historical call center data, and apply a forecasting model to the data in order to predict inbound call volume. These systems and methods employ tools that manipulate call center data and generate visual representations of metrics pertaining to forecasting call center data via a dashboard.
Public/Granted literature
- US20220094794A1 SYSTEMS AND METHODS FOR FORECASTING INBOUND TELECOMMUNICATIONS Public/Granted day:2022-03-24
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