A communication system including a hard of hearing user's captioned device, the captioned device including a display screen and a processor. The processor in the captioned device is configured to: establish communication with a hard of hearing user's phone device that is independent of the hard of hearing user's captioned device, receive a text communication originating at a relay, the text communication corresponding to a transcription of the hearing user's voice signal, and display a text caption corresponding to the text communication on the display of the hard of hearing user's captioned device.