公开(公告)号：US12244752B1

公开(公告)日：2025-03-04

申请号：US18373382

申请日：2023-09-27

Applicant: ULTRATEC, INC.

Inventor： Christopher R. Engelke ,  Kevin R. Colwell ,  Troy Vitek

IPC: H04M1/247 ,  H04M1/72412 ,  H04M3/42

Abstract: A communication system and method usable to facilitate communication between a hearing user and an assisted user. In particular, the system employs a wireless portable tablet or other portable electronic computing device linked to a captioning enabled phone as a remote interface for that phone, thereby providing an assisted user with more options, more freedom, and improved usability of the system.

公开(公告)号：US20240251035A1

公开(公告)日：2024-07-25

申请号：US18624263

申请日：2024-04-02

Applicant: Ultratec, Inc.

Inventor： Robert M. Engelke ,  Kevin R. Colwell ,  Troy D. Vitek

IPC: H04M3/42 ,  G10L15/26 ,  H04M1/247 ,  H04M1/253 ,  H04M3/533

CPC classification number: H04M3/42382 ,  G10L15/26 ,  H04M1/2473 ,  H04M1/2475 ,  H04M1/2535 ,  H04M3/42161 ,  H04M3/42391 ,  H04M3/42042 ,  H04M3/42195 ,  H04M3/533 ,  H04M2201/14 ,  H04M2201/40 ,  H04M2201/60 ,  H04M2242/04

Abstract: A method for maintaining a captioning service for an assisted user (AU) comprising the steps of, at a relay, connect to a second AU device via the computer network address, receive an HU calling number from the second AU device, upon recognizing the HU calling number as an emergency number, assign a temporary relay calling number to the AU, store the temporary relay calling number with the computer network address associated with the second AU device, use the emergency number to establish a first communication link with an emergency service provider and present the temporary relay calling number to the emergency service provider, upon termination of the first communication link, upon receiving a call using the temporary relay calling number, use the temporary calling number to identify the network address of the second AU device and the calling number of the first AU device and use the calling number of the first AU device and the network address to re-establish communication with the first AU device and the second AU device, respectively.

公开(公告)号：US20240127823A1

公开(公告)日：2024-04-18

申请号：US18396162

申请日：2023-12-26

Applicant: ULTRATEC, INC.

Inventor： Robert M. Engelke ,  Kevin R. Colwell ,  Christopher Engelke

IPC: G10L15/26 ,  G10L15/01 ,  H04M1/247

CPC classification number: G10L15/26 ,  G10L15/01 ,  H04M1/2475 ,  H04M3/42391

Abstract: A method and system for providing captioned telephone service, the method comprising the steps of, initiating a first captioned telephone service call, during the first captioned telephone service call, creating a first set of captions using a call assistant, simultaneous with creating the first set of captions using a call assistant, creating a second set of captions using an automated speech recognition engine, comparing the first set of captions and the second set of captions using a scoring algorithm based on errors between the first and second sets of captions to generate a score for the second set of captions, in response to the score being within a predetermined threshold range, continuing the call using only the automated speech recognition engine to generate text and in response to the score being outside of the predetermined threshold range, continuing the call using a call assistant to generate captions.

公开(公告)号：US11856123B1

公开(公告)日：2023-12-26

申请号：US17556052

申请日：2021-12-20

Applicant: ULTRATEC, INC.

Inventor： Christopher R. Engelke ,  Kevin R Colwell ,  Troy Vitek

IPC: H04M1/247 ,  H04M3/42 ,  H04M1/72412

CPC classification number: H04M1/2475 ,  H04M1/72412 ,  H04M3/42391

Abstract: A communication system and method usable to facilitate communication between a hearing user and an assisted user. In particular, the system employs a wireless portable tablet or other portable electronic computing device linked to a captioning enabled phone as a remote interface for that phone, thereby providing an assisted user with more options, more freedom, and improved usability of the system.

公开(公告)号：US11570291B1

公开(公告)日：2023-01-31

申请号：US17489383

申请日：2021-09-29

Applicant: ULTRATEC, INC.

Inventor： Christopher R. Engelke ,  Kevin R. Colwell ,  Troy Vitek

IPC: H04M1/247 ,  H04M1/72412 ,  H04M3/42

Abstract: A communication system and method usable to facilitate communication between a hearing user and an assisted user. In particular, the system employs a wireless portable tablet or other portable electronic computing device linked to a captioning enabled phone as a remote interface for that phone, thereby providing an assisted user with more options, more freedom, and improved usability of the system.

公开(公告)号：US11258900B2

公开(公告)日：2022-02-22

申请号：US16559323

申请日：2019-09-03

Applicant: Ultratec, Inc.

Inventor： Robert M. Engelke ,  Kevin R. Colwell ,  Troy D. Vitek

IPC: H04M3/42 ,  H04M1/247 ,  H04M1/253 ,  G10L15/26 ,  H04M3/533

Abstract: A communication system and method for displaying text captions corresponding to voice communications between an assisted user's mobile wireless device and a separate hearing user's device includes at least one communication component configured to enable the appliance to communicate with a relay, a display, and a processor operably coupled to the at least one communication component and the display. The processor is configured to enable the assisted user to establish an association between the appliance and the mobile device, receive text originating at the relay, the text corresponding to a transcript of the hearing user's voice signal originating at the hearing user's device, and cause text captions corresponding to the received text to be displayed on the display.

公开(公告)号：US11190630B1

公开(公告)日：2021-11-30

申请号：US16209675

申请日：2018-12-04

Applicant: ULTRATEC, INC.

Inventor： Christopher R. Engelke ,  Kevin R. Colwell ,  Troy Vitek

IPC: H04M1/247 ,  H04M3/42 ,  H04M1/72412

Abstract: A communication system and method usable to facilitate communication between a hearing user and an assisted user. In particular, the system employs a wireless portable tablet or other portable electronic computing device linked to a captioning enabled phone as a remote interface for that phone, thereby providing an assisted user with more options, more freedom, and improved usability of the system.

公开(公告)号：US11064070B2

公开(公告)日：2021-07-13

申请号：US16379381

申请日：2019-04-09

Applicant: ULTRATEC, INC.

Inventor： Robert M. Engelke ,  Kevin R. Colwell ,  Troy Vitek

IPC: H04M11/00 ,  H04M3/42 ,  H04M1/247 ,  H04L29/08 ,  H04R25/00 ,  H04M1/2757 ,  G06F3/16

Abstract: A method for maintaining contact information in a hearing impaired assisted user's communication device includes the steps of (a) providing a web site for altering assisted user contact information, (b) linking a proxy device to the web site, (c) receiving an identifier associated with the assisted user's device via the proxy device, (d) identifying an assisted user's device via the received identifier, (e) enabling the proxy device to be used to modify contact information for the assisted user associated with the received identifier, (f) starting a timer to time out a sync timeout period, (g) during the sync timeout period, receiving an indication via the assisted user's device confirming a desire to update the assisted user's contact information, (h) updating the assisted user's contact information, and (i) at the end of the timeout period, ceasing an indication that updated data is ready to be used from the assisted user's device.

公开(公告)号：US20200329139A1

公开(公告)日：2020-10-15

申请号：US16911691

申请日：2020-06-25

Applicant: ULTRATEC, INC.

Inventor： Robert M. Engelke ,  Kevin R. Colwell ,  Christopher R. Engelke

IPC: H04M3/42 ,  G10L15/06 ,  G10L15/22 ,  H04M1/247 ,  H04M1/725 ,  G10L15/26 ,  H04W4/12 ,  H04W4/16 ,  G10L21/10 ,  G10L15/01

Abstract: A call captioning system for captioning a hearing user's (HU's) voice signal during an ongoing call with an assisted user (AU) includes: an AU communication device with a display screen and a caption service activation feature, and a first processor programmed to, during an ongoing call, receive the HU's voice signal. Prior to activating the caption service via the activation feature, the processor uses an automated speech recognition (ASR) engine to generate HU voice signal captions, detect errors in the HU voice signal captions, use the errors to train the ASR software to the HU's voice signal to increase accuracy of the HU captions generated by the ASR engine; and store the trained ASR engine for subsequent use. Upon activating the caption service during the ongoing call, the processor uses the trained ASR engine to generate HU voice signal captions and present them to the AU via the display screen.

公开(公告)号：US10748523B2

公开(公告)日：2020-08-18

申请号：US15171720

申请日：2016-06-02

Applicant: ULTRATEC, INC.

Inventor： Robert M Engelke ,  Kevin R Colwell ,  Christopher Engelke

IPC: G09B19/00 ,  G10L15/01 ,  G10L15/26 ,  G10L21/10 ,  G06F3/16 ,  H04W4/16 ,  H04M1/725 ,  H04W4/12 ,  H04M1/247 ,  H04M3/42 ,  H04W4/06 ,  G10L15/07 ,  G10L15/32 ,  H04M3/533

Abstract: A method and system for assessing captioning quality of a call assistant (CA) that transcribes a hearing user's (HU's) voice signal during a call with an assisted user (AU) into caption text, the method comprising the steps of receiving an HU voice signal at a relay, providing the HU voice signal to a first CA to transcribe into first caption text, providing the first caption text to a second CA for correction, the text corrected by the second CA being a true text caption and comparing the first caption text to the true text caption to identify a quality factor associated with the first caption text.