Invention Grant
US07653183B2 Method and apparatus to provide data to an interactive voice response (IVR) system
有权
向交互式语音响应(IVR)系统提供数据的方法和装置
- Patent Title: Method and apparatus to provide data to an interactive voice response (IVR) system
- Patent Title (中): 向交互式语音响应(IVR)系统提供数据的方法和装置
-
Application No.: US11278903Application Date: 2006-04-06
-
Publication No.: US07653183B2Publication Date: 2010-01-26
- Inventor: Labhesh Patel , Sanjeev Kumar , Ashish S. Chirputkar , Christopher E. Pearce
- Applicant: Labhesh Patel , Sanjeev Kumar , Ashish S. Chirputkar , Christopher E. Pearce
- Applicant Address: US CA San Jose
- Assignee: Cisco Technology, Inc.
- Current Assignee: Cisco Technology, Inc.
- Current Assignee Address: US CA San Jose
- Agency: Schwegman, Lundberg & Woessner, P.A.
- Main IPC: H04M11/06
- IPC: H04M11/06

Abstract:
A method and system is described to provide data to an Interactive Voice Response (IVR) System. The method may comprise accessing an image communicated from a voice-communication device and communicating the image to an optical character recognition (OCR) module. Thereafter, data extracted from the image by the OCR module may be accessed and communicated for use in one or more IVR processes. The extracted data may be communicated to the device and confirmation that the extracted data corresponds to data in the image may be monitored. For example, the method may discover capabilities of the device to identify different communication options to communicate the image from the device. The options may be communicated to the device for presentation to a user. Upon receiving an indication of an option selected by the user, the IVR system may be configured to allow receipt of the image via the user selected option.
Public/Granted literature
- US20070263796A1 METHOD AND APPARATUS TO PROVIDE DATA TO AN INTERACTIVE VOICE RESPONSE (IVR) SYSTEM Public/Granted day:2007-11-15
Information query