A method of providing, in a telecommunications network including at least a first and a second set of communication resources, a service to users in a condition of being provided said service both by the first set of communication resources and by the second set of communication resources. The method includes the steps of: upon receipt, through the first set of communication resources, of a service request related to the service from a user, attempting to redirect the service request to the second set of communication resources; and if the attempt succeeds, provisioning the service to the user by the second set of communication resources. The attempt to redirect the service request includes identifying a communication resource among the second set of communication resources, by either considering or not communication resources of the second set as candidates for the service request redirection based on a history criterion that takes into account an observation of the outcome of past redirection attempts.