Invention Grant
- Patent Title: Identifying recorded call data segments of interest
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Application No.: US14622999Application Date: 2015-02-16
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Publication No.: US09386137B1Publication Date: 2016-07-05
- Inventor: David Scheet , James K. Boutcher , Jeffrey William Cordell
- Applicant: West Corporation
- Applicant Address: US NE Omaha
- Assignee: West Corporation
- Current Assignee: West Corporation
- Current Assignee Address: US NE Omaha
- Main IPC: H04M1/64
- IPC: H04M1/64 ; H04M3/54 ; H04M3/533 ; H04M3/56 ; G10L15/26

Abstract:
A method and apparatus of processing a voice call are disclosed. One example method of operation may include recording at least a portion of a voice call, and storing the portion of the voice call in memory. The method may also include processing the portion of the voice call to identify at least one segment of interest, and forwarding the at least one segment of interest to a new call party responsive to a call transfer action.
Information query