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    Enhanced conference access and control
    1.
    发明授权
    Enhanced conference access and control 有权

    公开(公告)号：US10708434B1

    公开(公告)日：2020-07-07

    申请号：US15798668

    申请日：2017-10-31

    Applicant: West Corporation

    Inventor： David Scheet ,  Craig A. Webster

    IPC: H04M3/56 ,  H04L29/06 ,  H04W4/14

    Abstract: Processing customer communications may include receiving a communication from a customer device via a messaging application. One example method of operation may include transmitting a message from a conference call server to a user device, receiving a response message from the user device, extracting the response message data, processing the response message data and identifying one or more conference call preferences, and transmitting a notification to the user device when a conference call date occurs.

    Method and apparatus of processing caller responses
    3.
    发明授权
    Method and apparatus of processing caller responses 有权

    公开(公告)号：US09232059B1

    公开(公告)日：2016-01-05

    申请号：US14657034

    申请日：2015-03-13

    Applicant: West Corporation

    Inventor： James K. Boutcher ,  David Scheet ,  Jeffrey William Cordell ,  Daniel E. Smith

    IPC: H04M3/493

    CPC classification number: H04M3/5166 ,  H04M1/64 ,  H04M3/4936 ,  H04M3/5158 ,  H04M3/527 ,  H04M2242/12 ,  H04M2250/58

    Abstract: Disclosed is a method, apparatus, system and non-transitory computer program product configured to process user call responses and assign caller specific preferences to the user based on the caller's feedback. One example method of processing spoken words from a user of a calling platform may include operations, such as calling a user via a call processing device, and sending a call prompt message to the user after the user has answered the call, the call prompt message soliciting a user response. The user may respond and the response is received as a spoken call greeting from the user in response to the call prompt message. Other operations may include recording the spoken call greeting, and determining whether the spoken call greeting is indicative of a language preference. The system may process the user's word or utterances and assign language preferences to the user based on the user provided information.

    Method and apparatus of processing caller responses
    4.
    发明授权
    Method and apparatus of processing caller responses 有权
    处理呼叫者响应的方法和装置

    公开(公告)号：US09584660B1

    公开(公告)日：2017-02-28

    申请号：US14988185

    申请日：2016-01-05

    Applicant: West Corporation

    Inventor： James K. Boutcher ,  David Scheet ,  Jeffrey William Cordell ,  Daniel E. Smith

    IPC: H04M3/493

    CPC classification number: H04M3/5166 ,  H04M1/64 ,  H04M3/4936 ,  H04M3/5158 ,  H04M3/527 ,  H04M2242/12 ,  H04M2250/58

    Abstract: Disclosed is a method, apparatus, system and non-transitory computer program product configured to process user call responses and assign caller specific preferences to the user based on the caller's feedback. One example method of processing spoken words from a user of a calling platform may include operations, such as calling a user via a call processing device, and sending a call prompt message to the user after the user has answered the call, the call prompt message soliciting a user response. The user may respond and the response is received as a spoken call greeting from the user in response to the call prompt message. Other operations may include recording the spoken call greeting, and determining whether the spoken call greeting is indicative of a language preference. The system may process the user's word or utterances and assign language preferences to the user based on the user provided information.

    Abstract translation: 公开了一种方法，装置，系统和非暂时性计算机程序产品，其被配置为处理用户呼叫响应并且基于呼叫者的反馈将呼叫者特定偏好分配给用户。 处理来自呼叫平台的用户的口语的一个示例性方法可以包括诸如通过呼叫处理设备呼叫用户的操作，以及在用户应答呼叫之后向用户发送呼叫提示消息，呼叫提示消息 征求用户回复。 响应于呼叫提示消息，用户可以响应并响应来自用户的口语呼叫问候接收响应。 其他操作可以包括记录口头呼叫问候语，以及确定口头呼叫问候语是否表示语言偏好。 该系统可以基于用户提供的信息处理用户的单词或话语并且向用户分配语言偏好。

    Identifying recorded call data segments of interest
    5.
    发明授权
    Identifying recorded call data segments of interest 有权
    识别所记录的通话数据段

    公开(公告)号：US09106731B1

    公开(公告)日：2015-08-11

    申请号：US13628699

    申请日：2012-09-27

    Applicant: West Corporation

    Inventor： James K. Boutcher ,  David Scheet ,  Jeffrey William Cordell

    IPC: H04M3/42 ,  H04M3/22

    CPC classification number: H04M3/42221 ,  G10L15/04 ,  H04M1/656 ,  H04M3/2227 ,  H04M3/5175 ,  H04M3/5183 ,  H04M3/5233 ,  H04M3/56 ,  H04M3/563

    Abstract: A method and apparatus of processing a voice call are disclosed. One example method of operation may include recording at least a portion of a conference call and storing the portion of the conference call in memory. The method may also include processing the portion of the conference call to identify at least one segment of interest and adding the at least one segment of interest to an existing work order associated with a third party application. The method may further provide forwarding the at least one segment of interest to a third party computing device.

    Abstract translation: 公开了一种处理语音呼叫的方法和装置。 一种示例性的操作方法可以包括记录电话会议的至少一部分并将电话会议的该部分存储在存储器中。 该方法还可以包括处理电话会议的部分以识别感兴趣的至少一个段，并且将至少一个兴趣段添加到与第三方应用相关联的现有工作订单。 所述方法还可以提供将所述至少一个兴趣段转发给第三方计算设备。

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