Embodiments of the invention provide systems and methods for providing services related to managing computer systems. More specifically, embodiments of the present invention provide for providing performance tuning and benchmarking services to remote computer systems. Generally speaking, the service can provide functions to help customers maintain a consistent performance of their databases with minimal downtime by pro-actively addressing issues or bottlenecks with periodic assessments, monitoring of performance metrics that are causing stress throughout the term of the service, reporting violations of agreed upon thresholds for performance, and reactively helping customers address performance issues that arise with reactive tuning.