- Patent Title: Advanced customer support services—advanced support cloud portal
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Application No.: US13937970Application Date: 2013-07-09
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Publication No.: US09967154B2Publication Date: 2018-05-08
- Inventor: John Masterson , Larry Abramson , Sean Fitzpatrick , Niall Flynn , Antony Higginson
- Applicant: ORACLE INTERNATIONAL CORPORATION
- Applicant Address: US CA Redwood Shores
- Assignee: ORACLE INTERNATIONAL CORPORATION
- Current Assignee: ORACLE INTERNATIONAL CORPORATION
- Current Assignee Address: US CA Redwood Shores
- Agency: Kilpatrick Townsend & Stockton LLP
- Main IPC: H04L12/24
- IPC: H04L12/24 ; G06F9/50 ; G06F9/445

Abstract:
Administrative tasks and services associated with computer systems are simplified and streamlined with a platform architecture that supports remote administration, development, and deployment of services. A system is configured with a support cloud platform to allow automation of tasks and services and the reuse of components. The platform generates, stores, deploys, executes, and monitors services through their complete life cycle. Services may be designed, made available for deployment, deployed to a customer, executed and monitored using the platform.
Public/Granted literature
- US20150019700A1 ADVANCED CUSTOMER SUPPORT SERVICES - ADVANCED SUPPORT CLOUD PORTAL Public/Granted day:2015-01-15
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