公开(公告)号：WO2005053200A3

公开(公告)日：2009-04-09

申请号：PCT/US2004034271

申请日：2004-10-15

Applicant: APPTERA INC ,  WANG SANDY CHAI-JEN ,  APPADURAI ARUMUGAM ,  LABARGE JOHN ROBERT ,  BOOTHROYD MARGARET ANN ,  LUELLEN CORY ANDREW ,  YONG MANG KANG ,  CHIU LEO K

Inventor： WANG SANDY CHAI-JEN ,  APPADURAI ARUMUGAM ,  LABARGE JOHN ROBERT ,  BOOTHROYD MARGARET ANN ,  LUELLEN CORY ANDREW ,  YONG MANG KANG ,  CHIU LEO K

IPC: H04M1/64 ,  G06F17/27 ,  G10L15/00 ,  G10L15/26 ,  G10L15/28 ,  H04L20060101 ,  H04M3/42 ,  H04M3/493 ,  H04M5/00 ,  H04M7/00

CPC classification number: H04M3/4936 ,  G10L15/26 ,  G10L15/30 ,  H04M3/42059 ,  H04M3/4938 ,  H04M2201/36 ,  H04M2201/39 ,  H04M2201/40 ,  H04M2203/355

Abstract: A voice application creation and deployment system includes a voice application server 2301 for creating and serving voice applications to clients over a communication network 134; at least one voice portal 143 having access to the communication network. An inference engine 3427 is called during one or more predetermined points of an on going voice interaction to decide whether an inference of a client need can be made based on analysis of existing data.

Abstract translation: 语音应用创建和部署系统包括语音应用服务器2301，用于通过通信网络134创建并向客户端提供语音应用; 至少一个具有访问通信网络的语音门户143。 在正在进行的语音交互的一个或多个预定点期间调用推理引擎3427，以基于现有数据的分析来确定是否可以进行客户端需求的推断。

公开(公告)号：WO2005053200A2

公开(公告)日：2005-06-09

申请号：PCT/US2004/034271

申请日：2004-10-15

Applicant: APPTERA, INC. ,  WANG, Sandy, Chai-Jen ,  APPADURAI, Arumugam ,  LABARGE, John, Robert ,  BOOTHROYD, Margaret, Ann ,  LUELLEN, Cory, Andrew ,  YONG, Mang, Kang ,  CHIU, Leo, K.

Inventor： WANG, Sandy, Chai-Jen ,  APPADURAI, Arumugam ,  LABARGE, John, Robert ,  BOOTHROYD, Margaret, Ann ,  LUELLEN, Cory, Andrew ,  YONG, Mang, Kang ,  CHIU, Leo, K.

IPC: H04L

CPC classification number: H04M3/4936 ,  G10L15/26 ,  G10L15/30 ,  G10L2015/228 ,  H04M3/42059 ,  H04M3/4938 ,  H04M2201/36 ,  H04M2201/39 ,  H04M2201/40 ,  H04M2203/355

Abstract: A voice application creation and deployment system includes a voice application server for creating and serving voice applications to clients over a communication network; at least one voice portal node having access to the communication network, the portal node for facilitating client interaction with the voice applications; and an inference engine executable from the application server. In a preferred embodiment the inference engine is called during one or more predetermined points of an ongoing voice interaction to decide whether an inference of client need can be made based on analysis of existing data related to the interaction during a pre-determined point in an active call flow of the served voice application, and if an inference is warranted, determines which inference dialog will be executed and inserted into the call flow.

Abstract translation: 语音应用创建和部署系统包括语音应用服务器，用于通过通信网络向客户端创建和提供语音应用; 至少一个具有访问通信网络的语音门户节点，门户节点，用于促进客户端与语音应用的交互; 以及可以从应用服务器执行的推理引擎。 在优选实施例中，推理机在正在进行的语音交互的一个或多个预定点被调用以决定是否可以基于活动中的预定点处的与交互相关的现有数据的分析来进行客户端需求的推断 呼叫所提供的语音应用的流程，并且如果推断是有必要的，则确定哪个推理对话将被执行并被插入到呼叫流中。