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    SYSTEM AND METHOD FOR VOICE-MAIL AND E-MAIL SYNCHRONIZATION
    91.
    发明公开
    SYSTEM AND METHOD FOR VOICE-MAIL AND E-MAIL SYNCHRONIZATION 审中-公开
    系统在VERFAHREN ZUR VOICEMAIL-电子邮件同步

    公开(公告)号：EP1774762A1

    公开(公告)日：2007-04-18

    申请号：EP05771013.9

    申请日：2005-07-13

    Applicant: Advanced Logic Industries, Inc.

    Inventor： CONNELLY, Kevin ,  PANTANA, John

    IPC: H04M7/00 ,  H04M11/00

    CPC classification number: H04L51/36 ,  H04L51/00 ,  H04L51/34 ,  H04M3/53 ,  H04M7/0051 ,  H04M2201/22 ,  H04M2203/253 ,  H04M2203/4509 ,  H04M2203/4536

    Abstract: Disclosed is a unified messaging system and method for combining a voice-mail system with an e-mail system. The present invention is a hybrid event driven system that polls a universal e-mail box for receipts, with the voice-mail system being fully event driven. The present invention maintains two persistent log-ins to the universal e­mail box, one to deliver messages and one to read message receipts. Thus, the system and method does not need to log-in and -out or read the entire list of messages. The present invention uses a file system instead of a state database. The system and method acts in real time such that messages in the unified messaging systems are synchronized within a pre-determined real-time. The system and method uses a “fail-safing” technique in which, after copies of messages are made and stored by each messaging component, allows one system to work if another is down.

    Abstract translation: 公开了一种用于将语音邮件系统与电子邮件系统相结合的统一消息系统和方法。 本发明是一种混合事件驱动系统，其通过语音邮件系统完全事件驱动来轮询通用电子邮箱以进行收据。 本发明对通用电子邮件箱维护两个永久登录，一个用于传递消息，一个用于读取消息收据。 因此，系统和方法不需要登录和退出或读取整个消息列表。 本发明使用文件系统而不是状态数据库。 系统和方法实时运作，使得统一消息系统中的消息在预定的实时内同步。 该系统和方法使用“故障保护”技术，其中在由每个消息传递组件制作和存储消息的副本之后，如果另一个消息组件关闭，则允许一个系统工作。

    MULTI-MODAL SYNCHRONIZATION
    92.
    发明公开
    MULTI-MODAL SYNCHRONIZATION 有权
    多模式同步

    公开(公告)号：EP1483654A1

    公开(公告)日：2004-12-08

    申请号：EP03737710.8

    申请日：2003-02-07

    Applicant: SAP Aktiengesellschaft

    Inventor： WENG, Jie ,  GONG, Li ,  SWAN, Richard ,  RAIYANI, Samir ,  VOGLER, Hartmut ,  GUDDAD, Vinod

    IPC: G06F3/00

    CPC classification number: H04M3/4938 ,  H04M2201/22

    Abstract: A system (110) for synchronizing multiple modalities is described. A user may use multiple modalities, such as voice and browser, to interact with data on a network, such as the World Wide Web. All of the modalities may be synchronized so that all are updated when the user enters information in just one. A method of communicating between devices (160, 185) includes receiving a request for first-modality data that includes first content, and sending a message in response to receiving the request, the message including information allowing the request of second-modality data that includes second content overlapping the first content. Another method includes requesting first data for a first modality, the first data including first content, and automatically requesting second data for a second modality, wherein the second data includes second content that overlaps the first content.

    METHODS OF DATA COLLECTION, PROCESSING AND DISTRIBUTION RECEIVED VIA TELEPHONE LINE AND SYSTEM THEREFORE
    93.
    发明申请
    METHODS OF DATA COLLECTION, PROCESSING AND DISTRIBUTION RECEIVED VIA TELEPHONE LINE AND SYSTEM THEREFORE 审中-公开
    通过电话线接收的数据收集，处理和分发方法及系统

    公开(公告)号：WO2018004399A1

    公开(公告)日：2018-01-04

    申请号：PCT/RU2017/050051

    申请日：2017-06-19

    Applicant: LYUBACHEV, Mikhail Leonidovich

    Inventor： LYUBACHEV, Mikhail Leonidovich

    IPC: H04M3/56 ,  G06F17/40

    CPC classification number: G06F17/40 ,  H04M3/5133 ,  H04M3/523 ,  H04M2201/22

    Abstract: The claimed methods of collection, processing and distribution of information transferred over telephone channels comprise a system of n incoming telephone lines, mainly multi-channel lines, m outgoing telephone lines, L experts' workplaces, where n>0 and m>0, L>0, are any values, the controlling computer device. The methods comprise the following steps. Each line is preliminary associated with a set of experts' workplaces. On receiving the incoming telephone call a logical connection of the experts' workplaces is established, and a communication session is built therebetween. A notification or a message containing the record of the incoming call content is send to the experts - participants of the session. A device implementing the claimed methods is also claimed herein.

    Abstract translation: 收集，处理和分配通过电话信道传送的信息的所主张的方法包括一个n个输入电话线系统，主要是多信道线路，m个输出电话线路，L专家的工作场所，其中n＆gt; ; 0和m> 0，L> 0是控制计算机设备的任何值。 该方法包括以下步骤。 每条线都与一组专家的工作场所初步相关。 在接收到来话电话时，建立专家工作场所的逻辑连接，并在其间建立通信会话。 包含来电内容记录的通知或消息将发送给会议的与会专家。 实施所要求保护的方法的设备也在此要求保护。

    TRACING AND ASYNCHRONOUS COMMUNICATION NETWORK AND ROUTING METHOD
    94.
    发明申请
    TRACING AND ASYNCHRONOUS COMMUNICATION NETWORK AND ROUTING METHOD 审中-公开
    跟踪和异步通信网络和路由方法

    公开(公告)号：WO2017024248A1

    公开(公告)日：2017-02-09

    申请号：PCT/US2016/045837

    申请日：2016-08-05

    Applicant: CONTACT SOLUTIONS LLC

    Inventor： HIBBARD, Michael ,  DELLOSTRITTO, James J.

    IPC: H04W40/00

    CPC classification number: H04M3/523 ,  H04L65/1083 ,  H04M3/5141 ,  H04M3/5191 ,  H04M3/52 ,  H04M2201/22 ,  H04M2203/404 ,  H04M2203/551 ,  H04M2203/558

    Abstract: A system and method for asynchronous conversation routing and tracing that allows a client and agent to connect and reconnect to one another over a discontinuous engagement. The system and method facilitate this by allowing multiple methods of communication between the client and agent, including live communications and out-of-band communications. All communications between a client and agent are tied to a client case accessible by the agent, and the client case can include context and environmental data to further assist the agent or to route a customer service call to an appropriate agent. At any time, the client or agent can send out-of-band messages to one another to advance the customer service process, or the client or agent can seek to re-establish live communication with each other. This provides the client with a consistent point of contact not easily supportable with phone based call centers where support is single-threaded.

    Abstract translation: 用于异步会话路由和跟踪的系统和方法，其允许客户端和代理在不连续的参与下彼此连接和重新连接。 该系统和方法通过允许客户端和代理之间的多种通信方式来实现，包括实时通信和带外通信。 客户端和代理之间的所有通信都与代理可访问的客户端情况相关联，客户端案例可以包括上下文和环境数据，以进一步协助代理或将客户服务呼叫路由到适当的代理。 在任何时候，客户端或代理可以发送带外消息，以推进客户服务过程，或者客户或代理可以寻求重新建立彼此之间的实时通信。 这为客户提供了一个一致的联系点，不容易支持电话呼叫中心，其中支持是单线程的。

    "> SERVICE DE MESSAGERIE DANS UN RESEAU DE TELECOMMUNICATIONS DE TYPE
    97.
    发明申请
    SERVICE DE MESSAGERIE DANS UN RESEAU DE TELECOMMUNICATIONS DE TYPE "PAIR A PAIR" 审中-公开
    配对服务在配对电信网络中

    公开(公告)号：WO2006051232A1

    公开(公告)日：2006-05-18

    申请号：PCT/FR2005/050924

    申请日：2005-11-03

    Applicant: FRANCE TELECOM ,  BABAGBETO, Patrick ,  NEVEUX, Didier ,  DEBEAU, Eric

    Inventor： BABAGBETO, Patrick ,  NEVEUX, Didier ,  DEBEAU, Eric

    IPC: H04M3/53

    CPC classification number: H04L67/104 ,  H04L51/00 ,  H04L51/24 ,  H04L67/1061 ,  H04M3/5322 ,  H04M3/533 ,  H04M3/537 ,  H04M7/006 ,  H04M2201/22

    Abstract: Ce système de messagerie dans un réseau pair à pair comportant au moins un pair dépositaire (PX, PR) adapté à enregistrer un message en une ou plusieurs parties et à envoyer un message de notification de la fin de l'enregistrement de cette partie à au moins un super pair (SPX) du pair (PX) du déposant (X) de ce message (M). Ce super pair (SPX) étant adapté à envoyer un avis de réception du message à destination d'un pair (PY) du destinataire (Y) de ce message, cet avis comportant la liste des pairs dépositaires (PX, PR), et un identifiant de chacune des parties dudit message enregistrées par chacun des dépositaires (PX, PR).

    Abstract translation: 本发明涉及一对对成对电信网络的消息业务，其包括至少一个存储对（PX，PR），用于在一个或多个部分中记录消息，并且发送用于结束所述的所述消息的记录的通知消息 部分到所述消息（M）的存储器（X）的对（PX）的至少一个超级对（SPX）。 所述超级对（SPX）可以将所述消息的接收通知发送到所述消息的接收者（Y）的一对（PY），所述通知包括存款对列表（PX，PR）和每个 所述消息的每个存储器（PX，PR）记录的部分。

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