Abstract:
A method and system implemented by a network entity. The method comprising accessing communication routing information associated to a party. The communication routing information being indicative of at least a first termination device to which incoming communications for the party are to be routed. The method further comprises monitoring at least one of location information, presence information and behavior information associated to the party and processing the communication routing information and the at least one of the location information, presence information and behavior information at least in part on the basis of modification information in an attempt to determine the suitability of modifying the communication routing information. When it is determined that the communication routing information is suitable for modification, causing the party to be advised.
Abstract:
A system and methodology that can dynamically select advertisement vendors in response to a request from a wireless communication device is provided. The system employ a mediation router to receive an ad request from a portal interfaced with a wireless device. Specifically, the mediation router analyzes the request and dynamically selects an ad vendor to service the request, based in part on the analysis. The selected ad vendor supplies the ad and the mediation router ensures that the portal receives the ad. The mediation router selects an ad vendor in a variety of ways including, but not limited to, business decision rules or artificial intelligence and/or a combination thereof. The mediation router further employs customer profiles that help vendors target advertisements to specific consumers and wireless devices.
Abstract:
A method and a system for supporting rendezvous based instant group conferencing among mobile users allows a conference originator to initiate and setup instant group conferencing to a set of participants even when the participants may not be immediately available to commit to the conference call at the time of its initiation. All negotiations for obtaining commitments from the participants are performed by the system, thus relieving the originator of the time consuming task of negotiating with the participants. The system automatically decides as to when to actually dial out to the participants to setup the conference call after obtaining commitment from all (or a quorum of) required participants.
Abstract:
A system receives a request for the service. The system selects an agent to deliver the service, based on an evaluation of the agent. In response to the request for service, the system evaluates the service delivered by the agent after the agent has delivered the service, and updates the evaluation of the service of the agent.
Abstract:
A method and an apparatus to disambiguate requests are presented. In one embodiment, the method includes receiving a request for information from a user. Then data is retrieved from a back-end database in response to the request. Based on a predetermined configuration of a disambiguation system and the data retrieved, the ambiguity within the request is dynamically resolved.
Abstract:
A system directs action based on distinguishing audio content received in response to placing an outbound call. The system comprises an audio signal analysis system and an audio content analysis system. The audio signal analysis system directs a portion of an audio signal that comprises audio content to the audio content analysis system. The audio content analysis system: i) receives portions of the audio signal comprising audio content; and ii) directs handling of the outbound call in response to detecting a characteristic of the audio content. The audio content system: i) directs a first handling of the outbound call in response to identifying a first characteristic of the audio content; and ii) directs a second handling of the outbound call in response to identifying a second characteristic of the audio content. The first handling of the outbound call may be directed in response to identifying a characteristic of the audio content associated with recorded content and the second handling of the outbound call is directed in response to identifying a characteristic of the audio content associated with real time spoken audio.
Abstract:
In one embodiment, a method for joining a meet-me conference call includes but is not limited to presenting an option to specify a quorum associated with a meet-me conference call, in response to user input to an application program co-resident with a terminal. In one embodiment, the user input includes but is not limited to an indication that the user is requesting to join a meet-me conference call. In one embodiment, the presenting an option to specify a quorum is done in response to the user input includes but is not limited to an indication that the user is requesting to specify a quorum either at the time at which a meet-me call is being scheduled, or at a time prior to a time at which a meet-me conference call is to transpire. In one embodiment, a method for adding a participant to a meet-me conference call includes but is not limited to querying a multipoint controller as to participants in or users waiting to join a meet-me conference call, in response to receiving a first message, from a Client Conference Manager Application co-resident with a terminal (Terminal-CCMA), that a user desires or is available to join a meet-me conference call; and sending a message containing the results of the querying to at least one Terminal-CCMA. In other embodiments, hardware and/or software effect the forgoing described method embodiments.
Abstract:
Method, for use in a telecommunications network, of selecting from a plurality of composite services a composite service to be executed in response to a network event. Each composite service has associated therewith criteria including a Boolean expression determining whether or not the composite service may be executed in response to the network event. The method comprises composing, for the network event, for each composite service an indicator indicating a) whether or not the criteria for that composite service are met by the network event, and b) a measure of conformity of the network event with said criteria. The method further includes selecting the composite service having associated therewith the indicator indicating that the criteria are met, and indicating closest conformity.
Abstract:
A system and method for automated connection triggered by availability status. The present invention includes a method of determining whether a connection request is pending to connect to a previously unavailable party and automatically making the connection now that the party is available. An alternate method includes generating a request to automatically connect to a party when the party becomes available. Application of embodiments of the present invention includes a telephony and/or an internet system.
Abstract:
In an example, a mobile device such as a tablet, phone, or similar, is configured for use with a virtual conference software provided by a virtual conference server. The mobile device is configured to receive one or more triggers such as battery-below-threshold, switch to a low-bandwidth data network, signal-below-threshold, switch to hands-free mode, switch to a short-range transceiver, lock screen, etc. Upon receiving the trigger, the mobile device enters a reduced-functionality state, where at least part of the virtual conference stream is disabled.