公开(公告)号：EP2106653A2

公开(公告)日：2009-10-07

申请号：EP08714021.6

申请日：2008-01-25

Applicant: Eliza Corporation

Inventor： LAVOIE, Lisa ,  MERROW, Lucas ,  DRANE, Alexandra ,  RIZZO, Frank ,  KRULL, Ivy

IPC: H04M1/64

CPC classification number: G10L13/0335 ,  G06F17/2785 ,  G10L13/033 ,  G10L13/04 ,  G10L13/10 ,  G10L15/1822 ,  G10L15/22 ,  G10L15/28 ,  G10L17/22 ,  G10L17/24 ,  G10L2015/228 ,  H04M3/4936 ,  H04M3/4938 ,  H04M2201/39

Abstract: Methods and systems are described in which spoken voice prompts can be produced in a manner such that they will most likely have the desired effect, for example to indicate empathy, or produce a desired follow-up action from a call recipient. The prompts can be produced with specific optimized speech parameters, including duration, gender of speaker, and pitch, so as to encourage participation and promote comprehension among a wide range of patients or listeners. Upon hearing such voice prompts, patients/listeners can know immediately when they are being asked questions that they are expected to answer, and when they are being given information, as well as the information that considered sensitive.

公开(公告)号：EP2056578A3

公开(公告)日：2009-06-17

申请号：EP08168071.2

申请日：2008-10-31

Applicant: Intellisist, Inc.

Inventor： Odinak, Gilad ,  Sutherland, Alastiar

IPC: H04M3/51 ,  H04M3/42

CPC classification number: H04M3/5183 ,  G10L13/08 ,  G10L15/265 ,  H04M3/42059 ,  H04M3/42221 ,  H04M3/42382 ,  H04M3/4936 ,  H04M3/51 ,  H04M3/5133 ,  H04M3/5166 ,  H04M3/523 ,  H04M3/5322 ,  H04M3/533 ,  H04M2201/38 ,  H04M2201/39 ,  H04M2201/40 ,  H04M2201/60 ,  H04M2203/306 ,  H04M2203/357 ,  H04M2203/4536 ,  H04W4/12

Abstract: A system (30) and method for providing a multi-modal communications infrastructure for automated call center (11) operation is provided. A multi-modal call is accepted from a caller (12-15) through a telephony interface (35), which accommodates multi-modal calls including at least one of verbal speech and text messaging. Incoming speech in the multi-modal call is converted into transcribed text (57). Incoming text messaging is matched with the transcribed text (57). The multi-modal call is automatically assigned through a session manager (31) to a session under operation of a live agent (81). The transcribed text (57) and incoming text messaging are progressively processed during the session through an agent application (43) by performing a customer support scenario (22) interactively monitored and controlled by the live agent (81).

公开(公告)号：EP2056578A2

公开(公告)日：2009-05-06

申请号：EP08168071.2

申请日：2008-10-31

Applicant: Intellisist, Inc.

Inventor： Odinak, Gilad ,  Sutherland, Alastiar

IPC: H04M3/51 ,  H04M3/42

CPC classification number: H04M3/5183 ,  G10L13/08 ,  G10L15/265 ,  H04M3/42059 ,  H04M3/42221 ,  H04M3/42382 ,  H04M3/4936 ,  H04M3/51 ,  H04M3/5133 ,  H04M3/5166 ,  H04M3/523 ,  H04M3/5322 ,  H04M3/533 ,  H04M2201/38 ,  H04M2201/39 ,  H04M2201/40 ,  H04M2201/60 ,  H04M2203/306 ,  H04M2203/357 ,  H04M2203/4536 ,  H04W4/12

Abstract: A system (30) and method for providing a multi-modal communications infrastructure for automated call center (11) operation is provided. A multi-modal call is accepted from a caller (12-15) through a telephony interface (35), which accommodates multi-modal calls including at least one of verbal speech and text messaging. Incoming speech in the multi-modal call is converted into transcribed text (57). Incoming text messaging is matched with the transcribed text (57). The multi-modal call is automatically assigned through a session manager (31) to a session under operation of a live agent (81). The transcribed text (57) and incoming text messaging are progressively processed during the session through an agent application (43) by performing a customer support scenario (22) interactively monitored and controlled by the live agent (81).

Abstract translation: 提供了一种用于为自动呼叫中心（11）操作提供多模式通信基础设施的系统（30）和方法。 通过电话接口（35）从呼叫者（12-15）接受多模式呼叫，该电话接口（35）容纳包括口头语音和文本消息中的至少一种的多模式呼叫。 多模式呼叫中的传入语音被转换为转录文本（57）。 传入的短信与转录的文本（57）相匹配。 多方式呼叫通过会话管理器（31）被自动分配给在线代理（81）操作下的会话。 通过执行由实时代理（81）交互式监视和控制的客户支持场景（22），通过代理应用程序（43）在会话期间逐渐处理转录的文本（57）和传入的文本消息。

公开(公告)号：EP2030424A2

公开(公告)日：2009-03-04

申请号：EP07777431.3

申请日：2007-06-06

Applicant: Cisco Technology, Inc.

Inventor： SHAFFER, Shmuel ,  JAIN, Mukul ,  KUMAR, Sanjeev ,  PATEL, Labhesh

IPC: H04M1/64

CPC classification number: H04M3/53366 ,  H04M3/385 ,  H04M2201/39 ,  H04M2201/41 ,  H04M2203/4554

Abstract: Techniques and systems for recalling voicemail messages from remote voicemail systems are disclosed. In one embodiment, a method for recalling a voicemail message from a target mailbox can include: accessing a voicemail system by a caller using a device; authenticating the caller using speaker verification; and deleting the voicemail message from the target mailbox. The target mailbox owner can be a member of the voicemail system, while the caller can be a non-member of that voicemail system. The device may be configured to support a telephony user interface (TUI), for example.

公开(公告)号：EP1865696A2

公开(公告)日：2007-12-12

申请号：EP07109707.5

申请日：2007-06-06

Applicant: Alcatel Lucent

Inventor： Pierre, Sylvie ,  Behr, Jean-Luc

IPC: H04M3/487

CPC classification number: H04M3/42042 ,  H04L65/1069 ,  H04M2201/39 ,  H04M2201/60 ,  H04M2242/22

Abstract: Procédé de signalisation sur un terminal appelé (3) d'un appel en provenance d'un terminal appelant (2), ce procédé comprenant les opérations suivantes :
- mémorisation préalable, dans une base de données (5) de messages de données dans un premier format non restituable par le terminal appelé (3),
- lors la réception par un serveur (4) d'une requête de mise en communication, analyse de cette requête pour détecter si cette requête comprend ou non au moins un message de données dans un premier format non restituable par le terminal appelé (3),
- si la requête de mise en communication comprend un message de données dans un premier format non restituable par le terminal appelé (3), conversion par le serveur (4) du message de données dans un second format restituable par le terminal appelé (3),
- puis transmission du message converti au terminal appelé (3).

Abstract translation: 该方法包括接收通信请求E.G. 会话发起协议（SIP）请求，从由电信代理服务器（4）一个主叫终端（2）。 请求进行分析，以检测是否该请求包括数据消息E.G. 文本消息，以由被叫终端的格式非restitutable（3）。 当该消息是在非restitutable格式，其中在非restitutable格式的消息被存储在数据的基础上（5）的消息被转换成的格式restitutable。 转换后的消息E.G. 话音消息，为反式mitted到终端（3）。 因此独立claimsoft被包括为一个计算机程序产品包括用于实现一个呼叫指示方法的指令。

公开(公告)号：EP1726154A2

公开(公告)日：2006-11-29

申请号：EP05730905.6

申请日：2005-03-18

Applicant: SONY CORPORATION ,  Sony Electronics, Inc.

Inventor： TAKEDA, Kyoko ,  BOOTH, Theodore, R.III ,  CLEMENT, Jason, Lee

IPC: H04M11/00

CPC classification number: H04M1/65 ,  H04L12/64 ,  H04M1/271 ,  H04M1/72547 ,  H04M1/7255 ,  H04M3/4931 ,  H04M3/4936 ,  H04M3/53366 ,  H04M2201/39 ,  H04M2201/40 ,  H04M2203/4536 ,  H04M2250/70 ,  Y10S707/99933

Abstract: A method comprising receiving a request to compose a message; outputting a first prompt requesting a recipient for the message; receiving a first audible response to the first prompt, the first audible response including a recipient of the message; outputting a second prompt requesting a body for the message; receiving a second audible response to second prompt, the second audible response including a body of the message; and composing the message. An electronic device for voice messaging comprising an audible guide module for audibly prompting a user for recipient information and for audibly prompting a user for message information; a voice recognition module for interpreting received responses to the audible prompt for the recipient information and the audible prompt for the message information; and a message compiler module for creating a message from the responses to the audible prompt for the recipient information and the audible prompt for the message information.

公开(公告)号：EP1705886A1

公开(公告)日：2006-09-27

申请号：EP06111468.2

申请日：2006-03-21

Applicant: MICROSOFT CORPORATION

Inventor： Howell, David A. ,  Fong, David T.

IPC: H04M3/53

CPC classification number: H04M3/4931 ,  G10L15/26 ,  H04M3/42204 ,  H04M3/5307 ,  H04M3/533 ,  H04M3/53333 ,  H04M2201/39 ,  H04M2201/40 ,  H04M2203/254 ,  H04M2203/4509

Abstract: A system that concurrently provides multiple user interface (UI) mechanisms that facilitate control of an application state machine (e.g., unified message system). More particularly, the invention can create two relatively distinct user experiences, one via dual tone multi-frequency (DTMF) navigation and another through speech recognition navigation of a unified message system. In accordance therewith, one single underlying state machine can be used. Navigation and flow control (e.g., state transitions) in the state machine can be leveraged by multiple UI mechanisms that actively co-exist. The invention introduces speech recognition features together with other input mechanisms to drive the UI of an application state machine (e.g., unified messaging system). The speech recognition UI can be designed to provide a natural navigation through the application independent of a DTMF UI.

Abstract translation: 同时提供便于控制应用状态机（例如，统一消息系统）的多个用户界面（UI）机制的系统。 更具体地，本发明可以创建两个相对不同的用户体验，一种通过双音多频（DTMF）导航，另一种通过统一消息系统的语音识别导航。 因此，可以使用一个单一的底层状态机。 状态机中的导航和流控制（例如，状态转换）可以由主动共存的多个UI机制来利用。 本发明将语音识别特征与其他输入机制一起引入以驱动应用状态机（例如，统一消息系统）的UI。 语音识别UI可以被设计为提供独立于DTMF UI的应用的自然导航。

公开(公告)号：EP1224793A1

公开(公告)日：2002-07-24

申请号：EP97907995.1

申请日：1997-02-28

Applicant: Netphonic Communications, Inc.

Inventor： RHIE, Kyung, H. ,  KWAN, Richard, J. ,  OLSEN, Lee, E. ,  HAHN, John, S.

IPC: H04M3/00

CPC classification number: H04M1/2478 ,  G10L2015/223 ,  H04L67/02 ,  H04L67/2823 ,  H04M1/2535 ,  H04M1/50 ,  H04M1/72561 ,  H04M3/493 ,  H04M3/4938 ,  H04M3/5322 ,  H04M3/53325 ,  H04M3/53333 ,  H04M7/006 ,  H04M7/12 ,  H04M11/00 ,  H04M2201/39 ,  H04M2201/52 ,  H04M2201/60 ,  H04M2203/4536 ,  H04N1/00127 ,  H04N1/00206 ,  H04N1/00244 ,  H04N1/00302 ,  H04N1/00307 ,  H04N1/32771 ,  H04N1/32776 ,  H04Q1/45

Abstract: A method for accessing and browsing the internet through the use of a telephone and the associated DTMF signals is disclosed. The preferred embodiment provides a system that converts the information content of a web page from text to speech (voice signals), signals the hyperlink selections of a web page in an audio manner, and allows selection of the hyperlinks through the use of DTMF signals generated from a telephone keypad. Upon receiving a DTMF signal corresponding to a hyperlink, the corresponding web page is fetched and again delivered to the user via one of the available delivery methods such as voice, fax-on-demand, electronic mail, or regular mail.

公开(公告)号：EP1117241A1

公开(公告)日：2001-07-18

申请号：EP01300217.5

申请日：2001-01-11

Applicant: Avaya Technology Corp.

Inventor： Richter, Gerard ,  Solves, Jean-Yves

IPC: H04M3/533

CPC classification number: H04M3/533 ,  H04M2201/39 ,  H04M2203/4509

Abstract: This invention relates to a method for managing signal processing resources of a multimedia platform designed for applying signal processing operations to multimedia signals. In particular, it comprises the following steps of:

defining multimedia functions each capable of monitoring the operation of a set of multimedia platform signal processing resources, putting them in contact, and adapting the contents of said signal processing resource set depending on the multimedia signal to be processed, and

using said multimedia functions to apply said signal processing operations to said multimedia signals.

Abstract translation: 本发明涉及一种用于管理多媒体平台设计用于应用信号处理操作，以多媒体信号的信号处理资源的方法。 特别是，它包括以下步骤： - 定义多媒体功能每个都能够监视运行的一组多媒体平台的信号处理资源，将它们放在接触，并且调整所述信号处理资源集合的取决于多媒体信号的内容的 进行处理，并使用所述多媒体功能来应用所述信号处理操作，以多媒体所述信号。

公开(公告)号：EP3007165B1

公开(公告)日：2018-08-01

申请号：EP14803435.8

申请日：2014-06-02

Applicant: Yamaha Corporation

Inventor： MATSUBARA, Hiroaki ,  URA, Junya ,  KAWAHARA, Takehiko ,  HISAMINATO, Yuji ,  YOSHIMURA, Katsuji

IPC: G10L13/027 ,  G10L13/033 ,  G10L13/10 ,  G10L25/90

CPC classification number: G10L13/0335 ,  G10L13/027 ,  G10L13/033 ,  G10L13/06 ,  G10L13/10 ,  G10L15/18 ,  G10L25/90 ,  H04M2201/39

Abstract: The present invention is provided with: a voice input section (102) that receives a remark (a question) via a voice signal; a reply creation section (110) that creates a voice sequence of a reply (response) to the remark; a pitch analysis section (106) that analyzes the pitch of a first segment (e.g., word ending) of the remark; and a voice generation section (a voice synthesis section (112), etc.) that generates a reply, in the form of voice, represented by the voice sequence. The voice generation section controls the pitch of the entire reply in such a manner that the pitch of a second segment (e.g., word ending) of the reply assumes a predetermined pitch (e.g., five degrees down) with respect to the pitch of the first segment of the remark. Such arrangements can realize synthesis of replying voice capable of giving a natural feel to the user.