公开(公告)号：US07046778B2

公开(公告)日：2006-05-16

申请号：US09823938

申请日：2001-03-30

Applicant: Robert Martin ,  Cathy Tio

Inventor： Robert Martin ,  Cathy Tio

IPC: H04M3/42 ,  H04M3/00 ,  G06F15/16

CPC classification number: H04M3/42 ,  H04L2012/5618 ,  H04L2012/563 ,  H04M3/42127 ,  H04M3/42153 ,  H04M3/4217 ,  H04M3/4228 ,  H04M3/428 ,  H04M3/48 ,  H04M3/56 ,  H04M7/006 ,  H04M7/126 ,  H04M7/129 ,  H04M2201/54 ,  H04M2207/203 ,  H04Q3/0041 ,  H04Q3/0045 ,  H04Q3/0054 ,  H04Q2213/13003 ,  H04Q2213/1305 ,  H04Q2213/13091 ,  H04Q2213/13097 ,  H04Q2213/13102 ,  H04Q2213/13103 ,  H04Q2213/13106 ,  H04Q2213/1313 ,  H04Q2213/1315 ,  H04Q2213/13156 ,  H04Q2213/13175 ,  H04Q2213/13176 ,  H04Q2213/13204 ,  H04Q2213/1324 ,  H04Q2213/1329 ,  H04Q2213/13298 ,  H04Q2213/13345 ,  H04Q2213/13389 ,  H04Q2213/13405 ,  H04Q2213/13512

Abstract: The present invention relates to methods and system for providing telecommunications services, such as call waiting, three-way call, and automatic recall, utilizing a plurality of state machines. Logic specifications define a set of states for each state machine. Each state in turn defines at least one action to be performed in response to a signal received by the state machine. The logic specification for each state machine can be stored, for example, in a textual format in a mark up language, such as HTML, XML, or or other markup language. A compiled representation of the logic specification is generated. Further, a context object tracks a current state of the telecommunication service. The context object accesses the compiled representation in response to an event, e.g., a call progress event, in order to effect a state transition and/or perform an action with respect to the telecommunication service.

公开(公告)号：US06954525B2

公开(公告)日：2005-10-11

申请号：US10613879

申请日：2003-07-03

Applicant: Ajay P. Deo ,  Kelvin R. Porter ,  Henry Wang

Inventor： Ajay P. Deo ,  Kelvin R. Porter ,  Henry Wang

IPC: H04M3/42 ,  H04M15/00 ,  H04Q3/00 ,  H04M7/00 ,  G06F9/44

CPC classification number: H04M15/00 ,  H04M3/42136 ,  H04M3/4228 ,  H04M15/90 ,  H04M2201/54 ,  H04M2203/052 ,  H04M2207/12 ,  H04M2215/016 ,  H04Q3/0029 ,  H04Q3/0037

Abstract: System and methodology for providing real-time call processing services received at a switch in an intelligent network having one or more service nodes having originating switches for receiving a call event. The system includes a platform-independent communication system for enabling communication between object instances executing at service nodes in the intelligent network. An operating system agent object instance executing in an execution environment associated with an originating switch communicates call origination information corresponding to a call event received at the switch to one or more object instances executing in an execution environment provided at a service node in the network; the object instances including a line object instance for maintaining the state of a communications line associated with a call origination, and, a service object implementing methods for performing a service according to a customer request. A first database storage device accessible by the service object provides call routing information according to a customer's subscription. A second database storage device is accessible by the service object to provide a corresponding terminating switch location address at a node in the network for the call based on the retrieved call routing information. The platform-independent communication system communicates call routing commands between the service object and at least the line object instance, for enabling call connection between originating and terminating switches independent of their location in the network.

Abstract translation: 用于提供在具有一个或多个具有用于接收呼叫事件的起始交换机的服务节点的智能网络中的交换机处接收的实时呼叫处理服务的系统和方法。 该系统包括平台无关的通信系统，用于实现在智能网络中的服务节点处执行的对象实例之间的通信。 在与始发交换机相关联的执行环境中执行的操作系统代理对象实例将与在交换机处接收到的呼叫事件相对应的呼叫发起信息传送到在网络中的服务节点处提供的执行环境中执行的一个或多个对象实例; 所述对象实例包括用于维护与呼叫发起相关联的通信线路的状态的线路对象实例，以及实现根据客户请求执行服务的方法的服务对象。 可由服务对象访问的第一数据库存储设备根据客户的订阅提供呼叫路由信息。 第二数据库存储设备可由服务对象访问，以基于所检索的呼叫路由信息在呼叫的网络中的节点处提供对应的终止交换机位置地址。 独立于平台的通信系统在服务对象和至少线路对象实例之间传送呼叫路由命令，用于在始发和终止交换机之间启用独立于网络中的位置的呼叫连接。

公开(公告)号：US20040199642A1

公开(公告)日：2004-10-07

申请号：US10483573

申请日：2004-01-12

Inventor： Eric Tremblay ,  Alexandre Charest

IPC: G06F015/16

CPC classification number: H04L65/1083 ,  H04L29/06027 ,  H04L65/1006 ,  H04L65/1069 ,  H04L65/1096 ,  H04L67/14 ,  H04L69/16 ,  H04M7/006 ,  H04M2201/54

Abstract: This invention concerns architecture for a SIP stack that enables the addition or removal of new services without this having any impact on the other part of the stack. The user agent class contains sessions, the session class contain transactions and service implementations, while the transaction class simply contains service implementations. The user-agent class is programmed to retrieve session service implementations from the application and to attach them to session instances. The session class is programmed to receive transaction service implementations from the application, via the user agent class and to attach them to transaction instances. The proposed architecture allows an application to simultaneously support more than one version of a specific service. Added benefits also include making the customization process of these services quite easy.

Abstract translation: 本发明涉及用于SIP堆栈的架构，其能够添加或移除新服务，而不会对堆栈的其他部分产生任何影响。 用户代理类包含会话，会话类包含事务和服务实现，而事务类只包含服务实现。 用户代理类被编程为从应用程序检索会话服务实现，并将它们附加到会话实例。 会话类被编程为通过用户代理类从应用程序接收事务服务实现，并将它们附加到事务实例。 所提出的架构允许应用程序同时支持多个版本的特定服务。 增加的好处还包括使这些服务的定制过程非常简单。

公开(公告)号：US20020083166A1

公开(公告)日：2002-06-27

申请号：US10026850

申请日：2001-12-19

Applicant: WorldCom, Inc.

Inventor： Andrew Dugan ,  Allen Holmes ,  Kelvin R. Porteer ,  Terence A. Robb

IPC: G06F015/16 ,  G06F015/173

CPC classification number: H04M15/90 ,  H04M3/2263 ,  H04M3/42136 ,  H04M3/4228 ,  H04M15/00 ,  H04M2201/54 ,  H04M2203/052 ,  H04M2207/12 ,  H04M2215/016 ,  H04Q3/0029 ,  H04Q3/0037 ,  H04Q3/0058

Abstract: A resource management system for an intelligent communications network having one or more distributed service nodes, each service node for providing services relating to an event received at a network resource associated with a service node. The system comprising a first processing tier comprising one or more local execution environments located at a node, each execution environment including a mechanism for instantiating one or more service objects capable of performing event services at a first local execution environment, and, for generating status information relating to executing service objects; and, a second processing tier associated with a service node and including a system processor for tracking status and availability of service objects and local execution environments. Upon receipt of service requests, the system processor communicates with the first processing tier for receiving the status information and initiating service object instantiation in the one or more local execution environments in the first processing tier at the node based upon the status and availability information of the requested service object.

Abstract translation: 一种用于具有一个或多个分布式服务节点的智能通信网络的资源管理系统，每个服务节点用于提供与在与服务节点相关联的网络资源处接收的事件相关的服务。 该系统包括包括位于节点处的一个或多个本地执行环境的第一处理层，每个执行环境包括用于实例化能够在第一本地执行环境执行事件服务的一个或多个服务对象的机制，以及用于生成状态信息 涉及执行服务对象; 以及与服务节点相关联并包括用于跟踪服务对象的状态和可用性以及本地执行环境的系统处理器的第二处理层。 在接收到服务请求时，系统处理器与第一处理层进行通信，用于在节点处的第一处理层中的一个或多个本地执行环境中基于状态信息和可用性信息来接收状态信息并发起服务对象实例化 请求的服务对象。

公开(公告)号：WO2014151373A1

公开(公告)日：2014-09-25

申请号：PCT/US2014/025595

申请日：2014-03-13

Applicant: VONAGE NETWORK LLC

Inventor： ABOUGHANAIMA, Mabrouk ,  GORREPATI, Chakrapani ,  OTTUR, Deepak ,  ERICKSON, John

IPC: H04M7/00 ,  H04L29/06

CPC classification number: H04L63/083 ,  H04L63/0281 ,  H04L63/08 ,  H04L63/0884 ,  H04M3/38 ,  H04M7/0012 ,  H04M2201/54 ,  H04M2207/30

Abstract: A method and apparatus for routing Application Programming Interface (API) calls from a partner entity to a telephony service provider (TSP) network are provided herein. In some embodiments, a method for routing API calls may include receiving a first message including an API call and a partner API key used to authenticate the partner entity on the TSP network to access a partner API layer disposed on the TSP network, extracting the partner API key from the first message, performing an authentication process to authenticate an identity of the partner entity using at least the extracted partner API key, and routing the first message based on results of the authentication process. In some embodiments, the first message is routed to the partner API layer disposed on the TSP network when the identity of the partner entity is authenticated.

Abstract translation: 本文提供了一种用于将来自伙伴实体的应用编程接口（API）呼叫路由到电话服务提供商（TSP）网络的方法和装置。 在一些实施例中，用于路由API调用的方法可以包括接收包括API调用的第一消息和用于认证TSP网络上的伙伴实体的伙伴API密钥以访问设置在TSP网络上的伙伴API层，提取伙伴 API密钥，执行认证过程以使用至少所提取的伙伴API密钥来验证对方实体的身份，以及基于认证过程的结果来路由第一消息。 在一些实施例中，当伙伴实体的身份被认证时，第一消息被路由到设置在TSP网络上的伙伴API层。

公开(公告)号：WO2014043416A1

公开(公告)日：2014-03-20

申请号：PCT/US2013/059553

申请日：2013-09-12

Applicant: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.

Inventor： MAKAGON, Petr ,  SAYKO, Vyacheslav ,  CHUYESHOV, Gennadiy ,  ZHAKOV, Vyacheslav

IPC: G06F3/048 ,  G06F3/14

CPC classification number: H04M3/5175 ,  G06F9/45558 ,  G06F9/50 ,  G06F2009/4557 ,  G06F2009/45575 ,  G06Q10/0631 ,  H04M3/51 ,  H04M3/523 ,  H04M3/5232 ,  H04M3/5233 ,  H04M2201/42 ,  H04M2201/54 ,  H04M2203/355 ,  H04M2203/402 ,  H04M2203/408

Abstract: A system and method for configuring routing logic for a contact center is provided. A plurality of routing templates is displayed for user selection. Each of the routing templates is associated with metadata defining one or more parameters of the corresponding routing template. A contact center administrator selects one of the displayed templates and further identifies an entry point to the contact center to which the selected routing template applies. The parameters defined for the selected template are displayed for prompting user input. The administrator provides input values for the displayed parameters. The user input values are saved in association with the corresponding parameters and further in association with the identified entry point. The saved user input values are then retrieved for routing a particular interaction arriving at the entry point.

Abstract translation: 提供了一种用于配置联络中心的路由逻辑的系统和方法。 显示多个路由模板用于用户选择。 每个路由模板与定义相应路由模板的一个或多个参数的元数据相关联。 联络中心管理员选择一个显示的模板，并进一步标识所选路由模板应用到的联络中心的入口点。 显示为选定模板定义的参数，以提示用户输入。 管理员提供显示参数的输入值。 与相应的参数相关联地保存用户输入值，并进一步与所识别的入口点相关联。 然后检索保存的用户输入值，用于路由到达入口点的特定交互。

公开(公告)号：WO2007089320A2

公开(公告)日：2007-08-09

申请号：PCT/US2006045164

申请日：2006-11-21

Applicant: TELE TECH HOLDINGS INC ,  SEABAUGH AARON W ,  JAMES BRIAN R ,  JARES JOAQUIN ,  ROSALIN MARTIN H

Inventor： SEABAUGH AARON W ,  JAMES BRIAN R ,  JARES JOAQUIN ,  ROSALIN MARTIN H

IPC: G06F19/00

CPC classification number: H04M3/51 ,  G06F8/38 ,  H04M7/0024 ,  H04M2201/42 ,  H04M2201/54 ,  H04M2203/253

Abstract: A system and method for the rapid and visual web-based development of web-based customer service applications which render rich graphical user interfaces emulating the controls common to traditional desktop applications is disclosed. The rich user interface applications are comprised of scripting languages built with standard browser-based protocols and thus do not require the installation of any additional client-side or proprietary software applications. Not only is the user able to work on a rich user interface web application, but this application then allows the user to create, or develop, another web-based rich-thin-client application using visual programming tools.

Abstract translation: 公开了一种用于基于Web的客户服务应用程序的快速和可视化网络开发的系统和方法，其呈现模拟传统桌面应用程序通用控件的丰富图形用户界面。 丰富的用户界面应用程序由基于标准浏览器协议构建的脚本语言组成，因此不需要安装任何其他客户端或专有软件应用程序。 用户不仅可以在丰富的用户界面Web应用程序上工作，而且此应用程序允许用户使用可视化编程工具创建或开发另一个基于Web的富客户端应用程序。

公开(公告)号：WO2004034273A3

公开(公告)日：2004-05-27

申请号：PCT/IL0300767

申请日：2003-09-25

Applicant: PERSONETA LTD ,  LELCUK ALON ,  MELLER MICHAEL ,  ROSENBACH ABRAHAM

Inventor： LELCUK ALON ,  MELLER MICHAEL ,  ROSENBACH ABRAHAM

IPC: H04L12/24 ,  H04M3/42 ,  H04Q3/00 ,  G06F15/173 ,  G06F13/00 ,  H04L12/66

CPC classification number: H04M3/2263 ,  H04L12/14 ,  H04L41/044 ,  H04L41/0823 ,  H04M3/4217 ,  H04M7/1205 ,  H04M2201/54 ,  H04Q3/0054

Abstract: A software-implemented, distributed service integration system which provides an open environment for the development of new services, and their integration with the existing network, with the integration being performed by the service integration system administrator, which is also responsible for the service development. Thus, the procedure of developing and integrating of new services is shorter and cheaper than is common in telephony service integration systems. An example of a new service which is integrated with the existing network infrastructure includes the development by the service developer of a sophisticated billing service that uses a carrier's billing infrastructure. The inventive system also provides, through a modifiable policy defined by the system administrator, service-level control of the packet flow both within the service integration system and between the service integration system and the communications network. The inventive system also provides visibility into the signaling process to services deployed on it, offering direct communication with different protocols such as IP, SS7 etc., by means of network adaptation components.

Abstract translation: 一个软件实现的分布式服务集成系统，为开发新服务提供开放环境，并与现有网络集成，集成由服务集成系统管理员执行，服务集成系统管理员也负责服务开发。 因此，开发和整合新服务的过程比电话服务集成系统中常见的更简单和便宜。 与现有网络基础架构集成的新服务的一个例子包括服务开发人员开发使用运营商计费基础设施的复杂计费服务。 本发明的系统还通过系统管理员定义的可修改的策略来提供服务集成系统内部和服务集成系统与通信网络之间的分组流的服务级别控制。 本发明的系统还提供对部署在其上的服务的信令过程的可见性，通过网络适配组件提供与不同协议（例如IP，SS7等）的直接通信。

公开(公告)号：WO00023898A1

公开(公告)日：2000-04-27

申请号：PCT/US1999/024586

申请日：1999-10-20

IPC: G06F13/00 ,  H04L12/24 ,  H04M3/00 ,  H04M3/42 ,  H04M15/00 ,  H04Q3/00 ,  H04Q3/545 ,  G06F17/30 ,  H04H1/00 ,  H04M3/54

CPC classification number: H04M15/90 ,  H04M3/42144 ,  H04M15/00 ,  H04M2201/54 ,  H04M2203/052 ,  H04M2207/12 ,  H04M2215/016 ,  H04Q3/0029

Abstract: System and methodology for providing real-time call processing services received at a switch (158) in an intelligent network having one or more service nodes (204) having originating switches for receiving a call event. The system includes a platform-independent communication system for enabling communication between object instances executing at service nodes (204) in the intelligent network. An operating system agent object (204) instance executing in an execution environment associated with an originating switch communicates call origination information corresponding to a call event received at the switch to one or more object instances executing in an execution environment provided at a service node (204) in the network; the object instances including a line object instance for maintaining the state of a communications line associated with a call origination, and, a service object implementing methods for performing a service according to a customer request.

Abstract translation: 在具有一个或多个具有用于接收呼叫事件的起始交换机的服务节点（204）的智能网络中的交换机（158）处接收到的实时呼叫处理服务的系统和方法。 该系统包括平台无关通信系统，用于实现在智能网络中的服务节点（204）处执行的对象实例之间的通信。 在与发起交换机相关联的执行环境中执行的操作系统代理对象（204）实例将对应于在切换处接收的呼叫事件的呼叫发起信息传送到在服务节点（204）提供的执行环境中执行的一个或多个对象实例 ）在网络中; 所述对象实例包括用于维护与呼叫发起相关联的通信线路的状态的线路对象实例，以及实现根据客户请求执行服务的方法的服务对象。

公开(公告)号：WO1997022197A1

公开(公告)日：1997-06-19

申请号：PCT/SE1996001553

申请日：1996-11-27

Applicant: TELEFONAKTIEBOLAGET LM ERICSSON (publ) ,  KOISTINEN, Jari, Tapani ,  WENNMYR, Einar ,  CHUNG, Eui, Suk

Inventor： TELEFONAKTIEBOLAGET LM ERICSSON (publ)

IPC: H04M03/42

CPC classification number: H04M3/42 ,  H04M2201/54 ,  H04Q3/0029 ,  H04Q2213/13502 ,  H04Q2213/13503 ,  H04Q2213/13535

Abstract: An object oriented system platform for a telecommunication system that provides subscriber services includes an upper layer containing applications in the form of base and supplementary functions providing base and supplementary services. This layer is implemented with base objects (202) and extension objects (204, 206, 208). The base objects are object types implementing functions which may need extension in the future, each object type being designed for a particular task which can be performed with a minimum of coordination with other base objects. The extension objects are object types implementing extension functions which form extensions to the base functions and make it possible to add new services and modify and extend existing services without changing the software of a system that has already been implemented and supplied.

Abstract translation: 提供订户服务的电信系统的面向对象的系统平台包括上层，其包含提供基本和补充服务的基本和补充功能形式的应用。 该层使用基础对象（202）和扩展对象（204,206,208）来实现。 基本对象是实现将来可能需要扩展的功能的对象类型，每个对象类型被设计用于可以以与其他基础对象的最小协调来执行的特定任务。 扩展对象是实现扩展功能的对象类型，其形成基本功能的扩展，并且可以添加新的服务并修改和扩展现有服务，而不改变已经被实现和提供的系统的软件。