Abstract:
The invention is a multi-faceted web-based interface that includes such functional components as ringback message and other DMC sub-type production, ringback message and other DMC sub-type distribution, ringback subscriber, ringback caller, and other DMC sub-type user data evaluation, ringback and other DMC sub-type message valuation, single point online interface for diverse multi-users and objectives, and multi- adaptive formatting of ringback messages or other DMC sub-type messages for most cellular and land-line phone carriers' platforms. The Invention facilitates the production of a wide variety of ringback or other DMC sub-type audio, video and gaming message content such as: personalized information, advertisement and promotional offerings, and complex multiple segmented messages that utilize stock audio or video online content inventory combined with customized content or user provided content. The Invention's online interface and online production capabilities provide a highly efficient manner in which to create this variety of production output. The Invention also provides an online interface capable of formatting and gathering information from most telephone carriers. This capability allows the Invention to maintain a centralized database for storing ringback subscriber or other DMC sub-type user groups and ringback caller demographic information and in turn, the Invention provides national advertisers the ability to promote their advertisements on ringback subscriber messages across many carriers simultaneously. The Invention's dynamic "Ringback Coordination Center" bidding sector provides real time valuations of the advertising offerings between all parties, coordinating the most advantageous utilization of the ringback messages or other DMC sub-type messages for all parties concerned.
Abstract:
The present disclosure provides a system and method to configure and operate a residential local area network (LAN) based telephone system. The illustrated system provides a residential gateway configured to receive a telephone call and process the call based on user configured options. The user-configured options can be provided by telephony feature processing modules (TFPM)sa that operate in a Session Initiated Protocol Proxy Framework (SIP-PF). The TFPMs can send, receive and process calls and call data to control network devices such as network telephones.
Abstract:
A system and method enabling designers to create IP telephony applications (25) without the need for the designers (22) or IP telephone users to understand either the native data format used by the IP telephones or emulators (28) or the programming language used to construct the IP telephony applications. IP phone devices such as IP telephones and/or emulators may also be provided with the ability to receive and play audio and video streams using associated handsets, speakers and visual displays. Platforms may be creating enabling the use of IP phone IP phone devices to accomplish data transfer either statically or dynamically, and also utilizing web services and/or LDAP applications, and other remote sources of information.
Abstract:
A configurable computer telephony application that supports multiple lines of data/voice communication with terminals (5-10) operating in heterogeneous packet and circuit switched networks. The application includes a graphical interface (100a). Telecommunication commands (100) are processed and converted into messages, and data is input to perform a plurality of call processing and data management services.
Abstract:
People receive large numbers of communications daily. The communications include multiple mediums, for example voice calls, emails and facsimiles (faxes). Most individuals now have multiple "destinations" for communications within each medium. For example, an individual may have three telephone numbers, three email accounts, and two fax numbers. Communication modes and devices are proliferating. The convenience and utility that was originally intended to result from this communication capability is in danger of being overcome by the complexity of managing this same capability. Voice communication alone can become very complicated. A system and method is described for managing communications, including telephone calls, to a user. In one embodiment, the user configures a telephone services provider system (TSPS) to handle incoming calls based upon information stored in a contact management software database. The user may provide a handling code in part of an unused data field in the standard contact management software database. The TSPS interfaces with the contact management software using open application programming interfaces (APIs). The user views and manages communications, including incoming calls, caller contact information, and call histories from a user interface. In one embodiment, the user interface is the standard contact management software interface.
Abstract:
A method and system state-of-the-art integration of a personal computing device with a private VOIP network and the PSTN (202) to control voice sessions on telephony devices (102, 106) of residential and business PC users across a geographic region shown. The unique integration of the personal computing device (226) with the private and public voice networks allows the PC user to establish a voice conference interactively on demand through controls on a personal computing device (226), avoiding the legacy method that required the end users to dial into a bridge number in advance or in real time via interactive tools provided on the personal computing device. On demand, the user can access reports interactively listing call detail and cost information for the user's calls.
Abstract:
A collaboration services suite is adapted to support a plurality of integrated telecommunications services accessed by geographically dispersed team members using a virtual team environment (VTE) client that generates a graphical user interface (GUI) for each of the respective team members. Communications sessions are automatically set up by the collaboration services suite in response to request messages generated by the VTE client when a team member initiates a communications session request using the GUI. Team members require no knowledge of another team member's communications device address in order to initiate a communications session. The collaboration services suite includes a VTE server that communicates with the VTE clients, a presence engine that collects and maintains a status of communications devices specified in a current profile of the team member; and, a call server for handling setup and control of a voice component of each communications session completed.
Abstract:
A method of initiating communications using a persistant virtual team environment instantiated by a collaborations service suite is disclosed. A collaboration services suite is adapted to support a plurality of integrated telecommunications services accessed by geographically dispersed team members using a virtual team environment (VTE) client that generates a graphical user interface (GUI) for each of the respective team members. Communications sessions are automatically set up by the collaboration services suite in response to request messages generated by the VTE client when a team member initiates a communications session request using the GUI. Team members require no knowledge of another team member's communications device address in order to initiate a communications session. The collaboration services suite includes a VTE server that communicates with the VTE clients, a presence engine that collects and maintains a status of communications devices specified in a current profile of the team member; and, a call server for handling setup and control of a voice component of each communications session completed.
Abstract:
A computer workstation-associated call handler (10) uses hooking and sub-classing techniques (12) to modify actions executed by an underlying call handler application program to automatically trigger various call handler actions. These actions may include playback of pre-recorded personal response type phrases (18) or other pre-defined actions at various instances during a call, in response to the call agent's interactions with personalized response system-based, and forms-based software (12) in the course of servicing telephone calls. This obviates the need to change the source code of the target application (14).
Abstract:
The present invention relates to a method of providing information on a local entity and a telephonic communication device designed such that the information can be properly utilized. According to the present invention, the information on the business entity such as restaurant, supermarket, laundry and public office within a neighboring region, e.g., the information such as telephone number, business article and product price of the business entity, is previously stored in a server. The information is transmitted to the telephonic communication device of the user automatically or upon request of the user. Accordingly, the user can on-line or off-line receive the latest information on the business entity within the neighboring region through his/her own telephonic communication device.