公开(公告)号：US09160844B2

公开(公告)日：2015-10-13

申请号：US13731688

申请日：2012-12-31

Applicant: Angel.com Incorporated

Inventor： Ahmed Tewfik Bouzid ,  Prasanna Sajeewa Naleen Perera ,  David James Rennyson ,  Michael Jerry Saylor ,  Ashwini Swaroop Reddy Dulam ,  Jonathan Hotz

IPC: H04M1/64 ,  H04M3/42 ,  H04M3/493

CPC classification number: H04W4/18 ,  G06Q30/0631 ,  H04M3/42153 ,  H04M3/42178 ,  H04M3/42204 ,  H04M3/4936 ,  H04M2201/39 ,  H04M2201/40 ,  H04M2203/252 ,  H04M2203/253 ,  H04M2203/355 ,  H04M2250/74 ,  H04W4/60

Abstract: Usage data associated with a user of a telephonic device is accessed by a remote learning engine. A service or a product that is likely to be of interest to the user is identified by the remote learning engine based on the accessed usage data. A recommended voice bundle application for the user is determined by the remote learning engine based on the accessed usage data, the recommended voice bundle application being a voice application that, when executed by the telephonic device, results in a simulated multi-step spoken conversation between the telephonic device and the user to enable the user to receive the identified service or the identified product. A recommendation associated with the recommended voice bundle application is transmitted from the remote learning engine to the telephonic device. The recommendation is presented by the telephonic device to the user through voice communications. The user through voice communications has accepted the recommendation determining is determined by the telephonic device. In response to determining that the user has accepted the recommendation, the recommended voice bundle application on the telephonic device is executed by the telephonic device.

Abstract translation: 与电话设备的用户相关联的使用数据由远程学习引擎访问。 远程学习引擎基于所访问的使用数据来识别可能对用户感兴趣的服务或产品。 由远程学习引擎基于所访问的使用数据来确定用户的推荐语音束应用程序，所推荐的语音包应用程序是语音应用程序，当由电话设备执行时，语音应用程序导致模拟的多步语音对话 电话设备和用户使得用户能够接收所识别的服务或所识别的产品。 与推荐的语音包应用相关联的建议从远程学习引擎发送到电话设备。 通过语音通信，电话设备向用户呈现该建议。 通过语音通信的用户已接受推荐确定由电话设备确定。 响应于确定用户已经接受推荐，电话设备上的推荐语音包应用由电话设备执行。

公开(公告)号：US20150139410A1

公开(公告)日：2015-05-21

申请号：US14606659

申请日：2015-01-27

Applicant: Angel.com Incorporated

Inventor： Ahmed Tewfik Bouzid ,  David James Rennyson ,  Michael Jerry Saylor ,  Ashwini Swaroop Reddy Dulam ,  Jonathan Hotz

IPC: H04M3/493 ,  H04M3/42

CPC classification number: H04W4/18 ,  G06Q30/0631 ,  H04M3/42153 ,  H04M3/42178 ,  H04M3/42204 ,  H04M3/4936 ,  H04M2201/39 ,  H04M2201/40 ,  H04M2203/252 ,  H04M2203/253 ,  H04M2203/355 ,  H04M2250/74 ,  H04W4/60

Abstract: Usage data associated with a user of a telephonic device is accessed by a remote learning engine. A service or a product is identified by the remote learning engine based on the accessed usage data. A recommended voice bundle application is determined by the remote learning engine. A recommendation associated with the recommended voice bundle application is transmitted to the telephonic device. The recommendation is presented to the user through voice communications. One or more input parameters associated with the recommended voice bundle application is collected by the telephonic device. The user through voice communications has accepted the recommendation determining is determined. In response to determining that the user has accepted the recommendation, the one or more input parameters to the recommended voice bundle application are loaded by the telephonic device, and the recommended voice bundle application is executed by the telephonic device.

Abstract translation: 与电话设备的用户相关联的使用数据由远程学习引擎访问。 基于所访问的使用数据，远程学习引擎识别服务或产品。 推荐的语音包应用程序由远程学习引擎确定。 与推荐的语音包应用相关联的推荐被传送到电话设备。 该建议通过语音通信呈现给用户。 与推荐的语音包应用相关联的一个或多个输入参数由电话设备收集。 通过语音通信的用户已接受确定的推荐确定。 响应于确定用户已经接受推荐，由推荐的语音包应用的一个或多个输入参数由电话设备加载，并且推荐的语音包应用由电话设备执行。

公开(公告)号：US08953764B2

公开(公告)日：2015-02-10

申请号：US13731740

申请日：2012-12-31

Applicant: Angel.com Incorporated

Inventor： Ahmed Tewfik Bouzid ,  David James Rennyson ,  Michael Jerry Saylor ,  Ashwini Swaroop Reddy Dulam ,  Jonathan Hotz

IPC: H04M3/42 ,  H04M3/493

CPC classification number: H04W4/18 ,  G06Q30/0631 ,  H04M3/42153 ,  H04M3/42178 ,  H04M3/42204 ,  H04M3/4936 ,  H04M2201/39 ,  H04M2201/40 ,  H04M2203/252 ,  H04M2203/253 ,  H04M2203/355 ,  H04M2250/74 ,  H04W4/60

Abstract: Usage data associated with a user of a telephonic device is accessed by a remote learning engine. A first service or a first product is identified by the remote learning engine based on the accessed usage data. A first recommended voice bundle application is determined by the remote learning engine. A recommendation associated with the first recommended voice bundle application is transmitted to the telephonic device. The recommendation is presented by the telephonic device to the user through voice communications. A response from the user associated with the recommendation is received. In response to determining that the user has not accepted the recommendation, a second service or a second product is determined based on the received response. A second recommended voice bundle application is determined based on the second service. The second recommended voice bundle application is executed by the telephonic device.

Abstract translation: 与电话设备的用户相关联的使用数据由远程学习引擎访问。 远程学习引擎基于所访问的使用数据来识别第一服务或第一产品。 第一个推荐的语音包应用程序由远程学习引擎确定。 与第一推荐的语音包应用相关联的推荐被传送到电话设备。 通过语音通信，电话设备向用户呈现该建议。 接收到与推荐相关联的用户的响应。 响应于确定用户尚未接受该推荐，基于所接收的响应来确定第二服务或第二产品。 第二个推荐的语音包应用程序是基于第二个服务来确定的。 第二个推荐的语音包应用程序由电话设备执行。

公开(公告)号：US10368211B2

公开(公告)日：2019-07-30

申请号：US14881116

申请日：2015-10-12

Applicant: ANGEL.COM INCORPORATED

Inventor： Ahmed Tewfik Bouzid ,  Prasanna Sajeewa Naleen Perera ,  David James Rennyson ,  Michael Jerry Saylor ,  Ashwini Swaroop Reddy Dulam ,  Jonathan Hotz

IPC: H04M1/64 ,  H04W4/18 ,  H04M3/42 ,  H04W4/60 ,  H04M3/493 ,  G06Q30/06

Abstract: Usage data associated with a user of a telephonic device is accessed by a remote learning engine. A service or a product that is likely to be of interest to the user is identified by the remote learning engine based on the accessed usage data. A recommended voice bundle application for the user is determined by the remote learning engine based on the accessed usage data, the recommended voice bundle application being a voice application that, when executed by the telephonic device, results in a simulated multi-step spoken conversation between the telephonic device and the user to enable the user to receive the identified service or the identified product. A recommendation associated with the recommended voice bundle application is transmitted from the remote learning engine to the telephonic device. The recommendation is presented by the telephonic device to the user through voice communications. The user through voice communications has accepted the recommendation determining is determined by the telephonic device. In response to determining that the user has accepted the recommendation, the recommended voice bundle application on the telephonic device is executed by the telephonic device.

公开(公告)号：US09479640B1

公开(公告)日：2016-10-25

申请号：US14170722

申请日：2014-02-03

Applicant: Angel.com Incorporated

Inventor： Michael Jerry Saylor ,  Ahmed Tewfik Bouzid ,  Prakash Bhagwan Durgani ,  David James Rennyson ,  Prasanna Sajeewa Naleen Perera

IPC: H04M1/64 ,  H04M3/493

CPC classification number: H04M7/0036 ,  G06F9/451 ,  H04M1/72552 ,  H04M3/42059 ,  H04M3/493 ,  H04M3/4938 ,  H04M7/006 ,  H04M2203/2066 ,  H04M2203/252 ,  H04W4/16

Abstract: Multi-modal interaction with a telephonic device using a call handling system is enabled by receiving a call at an interactive voice response (IVR) system of the call handling system, the call being received from a telephonic device of a caller. A voice communications session between the IVR and the telephonic device is established in response to the call. Whether the telephonic device is capable of processing multi-modal communications is determined. Based on determining that the telephonic device is not capable of processing multi-modal communications, the IVR is enabled to access and audibly deliver voice page content to the caller via the voice communications session. Alternatively, based on determining that the telephonic device is capable of processing multi-modal communications, the call handling system is configured to exchange multi-modal communications with the telephonic device during the call.

Abstract translation: 通过在呼叫处理系统的交互式语音响应（IVR）系统接收来自呼叫者的电话设备的呼叫的呼叫来实现使用呼叫处理系统与电话设备的多模式交互。 响应于呼叫建立IVR和电话设备之间的语音通信会话。 确定电话设备是否能够处理多模式通信。 基于确定电话设备不能够处理多模态通信，IVR能够经由语音通信会话访问和可听地传送语音页面内容给呼叫者。 或者，基于确定电话设备能够处理多模态通信，呼叫处理系统被配置为在呼叫期间与电话设备交换多模态通信。

公开(公告)号：US20140037076A1

公开(公告)日：2014-02-06

申请号：US13731740

申请日：2012-12-31

Applicant: ANGEL.COM

Inventor： Ahmed Tewfik Bouzid ,  David James Rennyson ,  Michael Jerry Saylor ,  Ashwini Swaroop Reddy Dulam ,  Jonathan Hotz

IPC: H04M3/42

CPC classification number: H04W4/18 ,  G06Q30/0631 ,  H04M3/42153 ,  H04M3/42178 ,  H04M3/42204 ,  H04M3/4936 ,  H04M2201/39 ,  H04M2201/40 ,  H04M2203/252 ,  H04M2203/253 ,  H04M2203/355 ,  H04M2250/74 ,  H04W4/60

Abstract: Usage data associated with a user of a telephonic device is accessed by a remote learning engine. A first service or a first product is identified by the remote learning engine based on the accessed usage data. A first recommended voice bundle application is determined by the remote learning engine. A recommendation associated with the first recommended voice bundle application is transmitted to the telephonic device. The recommendation is presented by the telephonic device to the user through voice communications. A response from the user associated with the recommendation is received. In response to determining that the user has not accepted the recommendation, a second service or a second product is determined based on the received response. A second recommended voice bundle application is determined based on the second service. The second recommended voice bundle application is executed by the telephonic device.

Abstract translation: 与电话设备的用户相关联的使用数据由远程学习引擎访问。 远程学习引擎基于所访问的使用数据来识别第一服务或第一产品。 第一个推荐的语音包应用程序由远程学习引擎确定。 与第一推荐的语音包应用相关联的推荐被传送到电话设备。 通过语音通信，电话设备向用户呈现该建议。 接收到与推荐相关联的用户的响应。 响应于确定用户尚未接受该推荐，基于所接收的响应来确定第二服务或第二产品。 第二个推荐的语音包应用程序是基于第二个服务来确定的。 第二个推荐的语音包应用程序由电话设备执行。

公开(公告)号：US20140037075A1

公开(公告)日：2014-02-06

申请号：US13731699

申请日：2012-12-31

Applicant: ANGEL.COM

Inventor： Ahmed Tewfik Bouzid ,  David James Rennyson ,  Michael Jerry Saylor ,  Ashwini Swaroop Reddy Dulam ,  Jonathan Hotz

IPC: H04M3/42

CPC classification number: H04W4/18 ,  G06Q30/0631 ,  H04M3/42153 ,  H04M3/42178 ,  H04M3/42204 ,  H04M3/4936 ,  H04M2201/39 ,  H04M2201/40 ,  H04M2203/252 ,  H04M2203/253 ,  H04M2203/355 ,  H04M2250/74 ,  H04W4/60

Abstract: Usage data associated with a user of a telephonic device is accessed by a remote learning engine. A service or a product is identified by the remote learning engine based on the accessed usage data. A recommended voice bundle application is determined by the remote learning engine. A recommendation associated with the recommended voice bundle application is transmitted to the telephonic device. The recommendation is presented to the user through voice communications. One or more input parameters associated with the recommended voice bundle application is collected by the telephonic device. The user through voice communications has accepted the recommendation determining is determined. In response to determining that the user has accepted the recommendation, the one or more input parameters to the recommended voice bundle application are loaded by the telephonic device, and the recommended voice bundle application is executed by the telephonic device.

Abstract translation: 与电话设备的用户相关联的使用数据由远程学习引擎访问。 基于所访问的使用数据，远程学习引擎识别服务或产品。 推荐的语音包应用程序由远程学习引擎确定。 与推荐的语音包应用相关联的推荐被传送到电话设备。 该建议通过语音通信呈现给用户。 与推荐的语音包应用相关联的一个或多个输入参数由电话设备收集。 通过语音通信的用户已接受确定的推荐确定。 响应于确定用户已经接受推荐，由推荐的语音包应用的一个或多个输入参数由电话设备加载，并且推荐的语音包应用由电话设备执行。

公开(公告)号：US20140024350A1

公开(公告)日：2014-01-23

申请号：US14032443

申请日：2013-09-20

Applicant: Angel.com Incorporated

Inventor： Ahmed Tewfik Bouzid ,  Praphul Kumar ,  Michael T. Mateer ,  David James Rennyson

IPC: H04W88/06

CPC classification number: H04M3/5166 ,  G06F8/34 ,  G06F9/44 ,  H04M1/72552 ,  H04M3/493 ,  H04M3/5141 ,  H04M3/5191 ,  H04M7/006 ,  H04M2203/2066 ,  H04W88/06

Abstract: A request to execute an interaction site for enabling communications to be exchanged between a multi-channel communications system and a user device is received by an interaction flow processor. The interaction site is identified based on the request. An interaction flow document is accessed for the identified interaction site, the interaction flow document including code for initiating the interaction site between a user device and the multi-channel communications system using any one of multiple different communications channels including an interactive voice response channel. A communications channel used by the user device to contact the multi-channel communications system is determined. Based on the determined communications channel, the code of the interaction flow document is translated to code executable by the multi-channel communications system to enable the multi-channel communications system and the user device to exchange communications over the determined communications channel. A response is transmitted to the multi-channel communications system.