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公开(公告)号：US10084912B2
公开(公告)日：2018-09-25
申请号：US14797047
申请日：2015-07-10
Applicant: ANGEL.COM INCORPORATED
Inventor： Michael Jerry Saylor , Ahmed Tewfik Bouzid , Prakash Bhagwan Durgani , David James Rennyson , Prasanna Sajeewa Naleen Perera
CPC classification number: H04M3/493 , G06F9/451 , H04M1/72552 , H04M3/42059 , H04M3/4938 , H04M7/0036 , H04M7/006 , H04M2203/2066 , H04M2203/252 , H04W4/16
Abstract: A request is received from a user of a telephonic device to invoke an application on the telephonic device. A form is displayed to the user using the application. Information input into the form is received by the application along with an indication to submit the form information with a service request to a call handling system. A data communications session between the telephonic device and an application server of the call handling system is established using the application. The form information is provided to the application server. A telephone number of the telephonic device is identified from the form information using which a voice communications session is established with the telephonic device from an interactive voice response system of the call handling system. Voice information is exchanged with the user and text, image or video information is communicated to the user via the voice and data communications sessions respectively.
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2.发明授权Preloading contextual information for applications using a conversation assistant 有权使用会话助理预先应用程序的上下文信息公开(公告)号：US08953757B2
公开(公告)日：2015-02-10
申请号：US13731699
申请日：2012-12-31
Applicant: Angel.com Incorporated
Inventor： Ahmed Tewfik Bouzid , David James Rennyson , Michael Jerry Saylor , Ashwini Swaroop Reddy Dulam , Jonathan Hotz
CPC classification number: H04W4/18 , G06Q30/0631 , H04M3/42153 , H04M3/42178 , H04M3/42204 , H04M3/4936 , H04M2201/39 , H04M2201/40 , H04M2203/252 , H04M2203/253 , H04M2203/355 , H04M2250/74 , H04W4/60
Abstract: Usage data associated with a user of a telephonic device is accessed by a remote learning engine. A service or a product is identified by the remote learning engine based on the accessed usage data. A recommended voice bundle application is determined by the remote learning engine. A recommendation associated with the recommended voice bundle application is transmitted to the telephonic device. The recommendation is presented to the user through voice communications. One or more input parameters associated with the recommended voice bundle application is collected by the telephonic device. The user through voice communications has accepted the recommendation determining is determined. In response to determining that the user has accepted the recommendation, the one or more input parameters to the recommended voice bundle application are loaded by the telephonic device, and the recommended voice bundle application is executed by the telephonic device.
Abstract translation: 与电话设备的用户相关联的使用数据由远程学习引擎访问。 基于所访问的使用数据，远程学习引擎识别服务或产品。 推荐的语音包应用程序由远程学习引擎确定。 与推荐的语音包应用相关联的推荐被传送到电话设备。 该建议通过语音通信呈现给用户。 与推荐的语音包应用相关联的一个或多个输入参数由电话设备收集。 通过语音通信的用户已接受确定的推荐确定。 响应于确定用户已经接受推荐，由推荐的语音包应用的一个或多个输入参数由电话设备加载，并且推荐的语音包应用由电话设备执行。
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公开(公告)号：US09468040B2
公开(公告)日：2016-10-11
申请号：US14453113
申请日：2014-08-06
Applicant: Angel.com Incorporated
Inventor： Ahmed Tewfik Bouzid , Praphul Kumar , Michael T. Mateer , David James Rennyson
CPC classification number: H04M3/5166 , G06F8/34 , G06F9/44 , H04M1/72552 , H04M3/493 , H04M3/5141 , H04M3/5191 , H04M7/006 , H04M2203/2066 , H04W88/06
Abstract: A request to execute an interaction site for enabling communications to be exchanged between a multi-channel communications system and a user device is received by an interaction flow processor. The interaction site is identified based on the request. An interaction flow document is accessed for the identified interaction site, the interaction flow document including code for initiating the interaction site between a user device and the multi-channel communications system using any one of multiple different communications channels including an interactive voice response channel. A communications channel used by the user device to contact the multi-channel communications system is determined. Based on the determined communications channel, the code of the interaction flow document is translated to code executable by the multi-channel communications system to enable the multi-channel communications system and the user device to exchange communications over the determined communications channel. A response is transmitted to the multi-channel communications system.
Abstract translation: 由交互流处理器接收执行用于使多通道通信系统和用户设备之间交换通信的交互站点的请求。 交互站点根据请求进行识别。 为所识别的交互站点访问交互流文档，所述交互流文档包括使用包括交互式语音响应信道的多个不同通信信道中的任何一个发起用户设备和多信道通信系统之间的交互站点的代码。 确定用户设备用于联系多信道通信系统的通信信道。 基于确定的通信信道，交互流文档的代码被转换为可由多通道通信系统执行的代码，以使得多通道通信系统和用户设备能够通过所确定的通信信道来交换通信。 响应被发送到多信道通信系统。
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公开(公告)号：US09083795B1
公开(公告)日：2015-07-14
申请号：US14058661
申请日：2013-10-21
Applicant: Angel.com Incorporated
Inventor： Michael Jerry Saylor , Ahmed Tewfik Bouzid , Prakash Bhagwan Durgani , David James Rennyson , Prasanna Sajeewa Naleen Perera
CPC classification number: H04M7/0036 , G06F9/451 , H04M1/72552 , H04M3/42059 , H04M3/493 , H04M3/4938 , H04M7/006 , H04M2203/2066 , H04M2203/252 , H04W4/16
Abstract: A request is received from a user of a telephonic device to invoke an application on the telephonic device. A form is displayed to the user using the application. Information input into the form is received by the application along with an indication to submit the form information with a service request to a call handling system. A data communications session between the telephonic device and an application server of the call handling system is established using the application. The form information is provided to the application server. A telephone number of the telephonic device is identified from the form information using which a voice communications session is established with the telephonic device from an interactive voice response system of the call handling system. Voice information is exchanged with the user and text, image or video information is communicated to the user via the voice and data communications sessions respectively.
Abstract translation: 从电话设备的用户接收到请求以在电话设备上调用应用程序。 使用应用程序向用户显示一个表单。 输入到表格的信息被应用程序接收，以及向呼叫处理系统提交具有服务请求的表单信息的指示。 使用应用程序建立电话设备与呼叫处理系统的应用服务器之间的数据通信会话。 表单信息被提供给应用服务器。 从呼叫处理系统的交互式语音响应系统，从与电话设备建立语音通信会话的表单信息中识别电话设备的电话号码。 语音信息与用户交换，文本，图像或视频信息分别经由语音和数据通信会话传送给用户。
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公开(公告)号：US20140348319A1
公开(公告)日：2014-11-27
申请号：US14453113
申请日：2014-08-06
Applicant: Angel.com Incorporated
Inventor： Ahmed Tewfik Bouzid , Praphul Kumar , Michael T. Mateer , David James Rennyson
IPC: H04M3/51
CPC classification number: H04M3/5166 , G06F8/34 , G06F9/44 , H04M1/72552 , H04M3/493 , H04M3/5141 , H04M3/5191 , H04M7/006 , H04M2203/2066 , H04W88/06
Abstract: A request to execute an interaction site for enabling communications to be exchanged between a multi-channel communications system and a user device is received by an interaction flow processor. The interaction site is identified based on the request. An interaction flow document is accessed for the identified interaction site, the interaction flow document including code for initiating the interaction site between a user device and the multi-channel communications system using any one of multiple different communications channels including an interactive voice response channel. A communications channel used by the user device to contact the multi-channel communications system is determined. Based on the determined communications channel, the code of the interaction flow document is translated to code executable by the multi-channel communications system to enable the multi-channel communications system and the user device to exchange communications over the determined communications channel. A response is transmitted to the multi-channel communications system.
Abstract translation: 由交互流处理器接收执行用于使多通道通信系统和用户设备之间交换通信的交互站点的请求。 交互站点根据请求进行识别。 为所识别的交互站点访问交互流文档，所述交互流文档包括使用包括交互式语音响应信道的多个不同通信信道中的任何一个发起用户设备和多信道通信系统之间的交互站点的代码。 确定用户设备用于联系多信道通信系统的通信信道。 基于确定的通信信道，交互流文档的代码被转换为可由多通道通信系统执行的代码，以使得多通道通信系统和用户设备能够通过所确定的通信信道来交换通信。 响应被发送到多信道通信系统。
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Patent Agency Ranking
公开(公告)号：US20140038578A1
公开(公告)日：2014-02-06
申请号：US13731688
申请日：2012-12-31
Applicant: ANGEL.COM
Inventor： Ahmed Tewfik Bouzid , Prasanna Sajeewa Naleen Perera , David James Rennyson , Michael Jerry Saylor , Ashwini Swaroop Reddy Dulam , Jonathan Hotz
IPC: H04M3/42
CPC classification number: H04W4/18 , G06Q30/0631 , H04M3/42153 , H04M3/42178 , H04M3/42204 , H04M3/4936 , H04M2201/39 , H04M2201/40 , H04M2203/252 , H04M2203/253 , H04M2203/355 , H04M2250/74 , H04W4/60
Abstract: Usage data associated with a user of a telephonic device is accessed by a remote learning engine. A service or a product that is likely to be of interest to the user is identified by the remote learning engine based on the accessed usage data. A recommended voice bundle application for the user is determined by the remote learning engine based on the accessed usage data, the recommended voice bundle application being a voice application that, when executed by the telephonic device, results in a simulated multi-step spoken conversation between the telephonic device and the user to enable the user to receive the identified service or the identified product. A recommendation associated with the recommended voice bundle application is transmitted from the remote learning engine to the telephonic device. The recommendation is presented by the telephonic device to the user through voice communications. The user through voice communications has accepted the recommendation determining is determined by the telephonic device. In response to determining that the user has accepted the recommendation, the recommended voice bundle application on the telephonic device is executed by the telephonic device.
Abstract translation: 与电话设备的用户相关联的使用数据由远程学习引擎访问。 远程学习引擎基于所访问的使用数据来识别可能对用户感兴趣的服务或产品。 由远程学习引擎基于所访问的使用数据来确定用户的推荐语音束应用程序，所推荐的语音包应用程序是语音应用程序，当由电话设备执行时，语音应用程序导致模拟的多步语音对话 电话设备和用户使得用户能够接收所识别的服务或所识别的产品。 与推荐的语音包应用相关联的建议从远程学习引擎发送到电话设备。 通过语音通信，电话设备向用户呈现该建议。 通过语音通信的用户已接受推荐确定由电话设备确定。 响应于确定用户已经接受推荐，电话设备上的推荐语音包应用由电话设备执行。
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公开(公告)号：US20150319303A1
公开(公告)日：2015-11-05
申请号：US14797047
申请日：2015-07-10
Applicant: ANGEL.COM INCORPORATED
Inventor： Michael Jerry Saylor , Ahmed Tewfik Bouzid , Prakash Bhagwan Durgani , David James Rennyson , Prasanna Sajeewa Naleen Perera
CPC classification number: H04M7/0036 , G06F9/451 , H04M1/72552 , H04M3/42059 , H04M3/493 , H04M3/4938 , H04M7/006 , H04M2203/2066 , H04M2203/252 , H04W4/16
Abstract: A request is received from a user of a telephonic device to invoke an application on the telephonic device. A form is displayed to the user using the application. Information input into the form is received by the application along with an indication to submit the form information with a service request to a call handling system. A data communications session between the telephonic device and an application server of the call handling system is established using the application. The form information is provided to the application server. A telephone number of the telephonic device is identified from the form information using which a voice communications session is established with the telephonic device from an interactive voice response system of the call handling system. Voice information is exchanged with the user and text, image or video information is communicated to the user via the voice and data communications sessions respectively.
Abstract translation: 从电话设备的用户接收到请求以在电话设备上调用应用程序。 使用应用程序向用户显示一个表单。 输入到表格的信息被应用程序接收，以及向呼叫处理系统提交具有服务请求的表单信息的指示。 使用应用程序建立电话设备与呼叫处理系统的应用服务器之间的数据通信会话。 表单信息被提供给应用服务器。 从呼叫处理系统的交互式语音响应系统，从与电话设备建立语音通信会话的表单信息中识别电话设备的电话号码。 语音信息与用户交换，文本，图像或视频信息分别经由语音和数据通信会话传送给用户。
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公开(公告)号：US08917828B2
公开(公告)日：2014-12-23
申请号：US14032443
申请日：2013-09-20
Applicant: Angel.com Incorporated
Inventor： Ahmed Tewfik Bouzid , Praphul Kumar , Michael T. Mateer , David James Rennyson
CPC classification number: H04M3/5166 , G06F8/34 , G06F9/44 , H04M1/72552 , H04M3/493 , H04M3/5141 , H04M3/5191 , H04M7/006 , H04M2203/2066 , H04W88/06
Abstract: A request to execute an interaction site for enabling communications to be exchanged between a multi-channel communications system and a user device is received by an interaction flow processor. The interaction site is identified based on the request. An interaction flow document is accessed for the identified interaction site, the interaction flow document including code for initiating the interaction site between a user device and the multi-channel communications system using any one of multiple different communications channels including an interactive voice response channel. A communications channel used by the user device to contact the multi-channel communications system is determined. Based on the determined communications channel, the code of the interaction flow document is translated to code executable by the multi-channel communications system to enable the multi-channel communications system and the user device to exchange communications over the determined communications channel. A response is transmitted to the multi-channel communications system.
Abstract translation: 由交互流处理器接收执行用于使多通道通信系统和用户设备之间交换通信的交互站点的请求。 交互站点根据请求进行识别。 为所识别的交互站点访问交互流文档，所述交互流文档包括使用包括交互式语音响应信道的多个不同通信信道中的任何一个发起用户设备和多信道通信系统之间的交互站点的代码。 确定用户设备用于联系多信道通信系统的通信信道。 基于确定的通信信道，交互流文档的代码被转换为可由多通道通信系统执行的代码，以使得多通道通信系统和用户设备能够通过所确定的通信信道来交换通信。 响应被发送到多信道通信系统。
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公开(公告)号：US09622059B2
公开(公告)日：2017-04-11
申请号：US14606659
申请日：2015-01-27
Applicant: Angel.com Incorporated
Inventor： Ahmed Tewfik Bouzid , David James Rennyson , Michael Jerry Saylor , Ashwini Swaroop Reddy Dulam , Jonathan Hotz
CPC classification number: H04W4/18 , G06Q30/0631 , H04M3/42153 , H04M3/42178 , H04M3/42204 , H04M3/4936 , H04M2201/39 , H04M2201/40 , H04M2203/252 , H04M2203/253 , H04M2203/355 , H04M2250/74 , H04W4/60
Abstract: Usage data associated with a user of a telephonic device is accessed by a remote learning engine. A service or a product is identified by the remote learning engine based on the accessed usage data. A recommended voice bundle application is determined by the remote learning engine. A recommendation associated with the recommended voice bundle application is transmitted to the telephonic device. The recommendation is presented to the user through voice communications. One or more input parameters associated with the recommended voice bundle application is collected by the telephonic device. The user through voice communications has accepted the recommendation determining is determined. In response to determining that the user has accepted the recommendation, the one or more input parameters to the recommended voice bundle application are loaded by the telephonic device, and the recommended voice bundle application is executed by the telephonic device.
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公开(公告)号：US20160135025A1
公开(公告)日：2016-05-12
申请号：US14881116
申请日：2015-10-12
Applicant: ANGEL.COM INCORPORATED
Inventor： Ahmed Tewfik Bouzid , Prasanna Sajeewa Naleen Perera , David James Rennyson , Michael Jerry Saylor , Ashwini Swaroop Reddy Dulam , Jonathan Hotz
CPC classification number: H04W4/18 , G06Q30/0631 , H04M3/42153 , H04M3/42178 , H04M3/42204 , H04M3/4936 , H04M2201/39 , H04M2201/40 , H04M2203/252 , H04M2203/253 , H04M2203/355 , H04M2250/74 , H04W4/60
Abstract: Usage data associated with a user of a telephonic device is accessed by a remote learning engine. A service or a product that is likely to be of interest to the user is identified by the remote learning engine based on the accessed usage data. A recommended voice bundle application for the user is determined by the remote learning engine based on the accessed usage data, the recommended voice bundle application being a voice application that, when executed by the telephonic device, results in a simulated multi-step spoken conversation between the telephonic device and the user to enable the user to receive the identified service or the identified product. A recommendation associated with the recommended voice bundle application is transmitted from the remote learning engine to the telephonic device. The recommendation is presented by the telephonic device to the user through voice communications. The user through voice communications has accepted the recommendation determining is determined by the telephonic device. In response to determining that the user has accepted the recommendation, the recommended voice bundle application on the telephonic device is executed by the telephonic device.
Abstract translation: 与电话设备的用户相关联的使用数据由远程学习引擎访问。 远程学习引擎基于所访问的使用数据来识别可能对用户感兴趣的服务或产品。 由远程学习引擎基于所访问的使用数据来确定用户的推荐语音束应用程序，所推荐的语音包应用程序是语音应用程序，当由电话设备执行时，语音应用程序导致模拟的多步语音对话 电话设备和用户使得用户能够接收所识别的服务或所识别的产品。 与推荐的语音包应用相关联的建议从远程学习引擎发送到电话设备。 通过语音通信，电话设备向用户呈现该建议。 通过语音通信的用户已接受推荐确定由电话设备确定。 响应于确定用户已经接受推荐，电话设备上的推荐语音包应用由电话设备执行。
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