公开(公告)号：WO2007127650A2

公开(公告)日：2007-11-08

申请号：PCT/US2007066837

申请日：2007-04-18

Applicant: CISCO TECH INC ,  PATEL LABHESH ,  SHAFFER SHMUEL ,  GATZKE ALAN ,  JAIN MUKUL

Inventor： PATEL LABHESH ,  SHAFFER SHMUEL ,  GATZKE ALAN ,  JAIN MUKUL

IPC: G06F15/16

CPC classification number: G06Q10/107 ,  G06Q30/02 ,  G06Q30/0269 ,  G06Q40/04

Abstract: A method and an apparatus for inserting an included message into an e-mail message, wherein the e-mail message is transferred through a unified messaging solution have been provided. In one embodiment, the unified messaging solution detects transmission of a voice mail message as the e-mail attachment. The voice mail message is received by a system that facilitates the transfer of the e-mail message. The system associates the included message with the voice mail message. The included message is inserted into the e-mail message. The system sends the e-mail message along with the included message and the attached voice mail message to an intended user. In a preferred embodiment, the included message is an advertising message.

Abstract translation: 已经提供了一种用于将包括的消息插入到电子邮件消息中的方法和装置，其中通过统一消息传送解决方案传送电子邮件消息。 在一个实施例中，统一消息收发解决方案检测到语音邮件消息作为电子邮件附件的传输。 语音邮件消息由便于传送电子邮件消息的系统接收。 系统将包含的消息与语音邮件消息相关联。 包含的消息被插入到电子邮件中。 系统将电子邮件消息与附带的消息和附加的语音邮件消息一起发送给预定的用户。 在优选实施例中，所包括的消息是广告消息。

公开(公告)号：WO2007046857A3

公开(公告)日：2009-04-23

申请号：PCT/US2006013913

申请日：2006-04-12

Applicant: CISCO TECH INC ,  WALKER JENNIFER ,  KATKAM VINOD ,  BAIRD RANDALL B ,  JENNINGS CULLEN ,  JAIN MUKUL

Inventor： WALKER JENNIFER ,  KATKAM VINOD ,  BAIRD RANDALL B ,  JENNINGS CULLEN ,  JAIN MUKUL

IPC: H04M1/00 ,  H04M3/00

CPC classification number: H04M1/2478 ,  H04M1/2535 ,  H04M1/274583 ,  H04M1/56 ,  H04M1/575 ,  H04M1/72552 ,  H04M3/48 ,  H04M2203/551 ,  H04M2250/60

Abstract: The present invention provides a mechanism for categorizing telephone calls and for providing special information about calls that appear on call lists maintained in a telephone. The invention provides for both providing an indication and for providing an action. When an entry on a call list is highlighted (in a conventional manner), pressing one key adds a flag to the entry on the call list to indicate that follow up action is required. Pressing a second key initiates an action such as attaching a reminder so that the user will be reminded to take action later. Pressing a third key will provide a text message balloon indicating information about the call. The flags and text messages can be added by either the called party or the calling party.

Abstract translation: 本发明提供了一种用于对电话分类进行分类并提供关于出现在电话中保存的呼叫列表上的呼叫的特殊信息的机制。 本发明提供了提供指示和提供动作的两者。 当呼叫列表中的条目被突出显示时（按常规方式），按下一个键将增加一个标志给呼叫列表中的条目，以指示需要跟进操作。 按下第二个键可启动一个操作，例如附加提醒，以便稍后将提醒用户采取行动。 按第三个键将提供一个指示有关呼叫信息的短信气球。 被叫方或主叫方都可以添加标志和短信。

公开(公告)号：WO2007037875A3

公开(公告)日：2009-04-16

申请号：PCT/US2006033387

申请日：2006-08-28

Applicant: CISCO TECH INC ,  SHAFFER SHMUEL ,  GATZKE ALAN D ,  PATEL LABHESH ,  JAIN MUKUL

Inventor： SHAFFER SHMUEL ,  GATZKE ALAN D ,  PATEL LABHESH ,  JAIN MUKUL

IPC: G10L13/08

CPC classification number: H04L51/04 ,  G06Q10/107 ,  H04M1/72552 ,  H04M3/4211 ,  H04M3/53333 ,  H04M3/537 ,  H04M2201/18 ,  H04M2203/301 ,  H04M2203/4536 ,  H04M2250/74

Abstract: A method and apparatus to process an incoming message is described. The method may comprise, at a recipient system, receiving an incoming message from a message communicator and automatically analyzing message content to identify a keyword included in the message content. Thereafter, a predefined action associated with the keyword may be identified and the action may be performed. In an example embodiment, the predefined action may be a priority with the message, alerting an intended recipient of the message, routing the message to the intended recipient, paging the intended recipient, emailing the message to the intended recipient, sending an SMS message to the intended recipient, or the like. In an example embodiment, a user/owner of a mailbox may search a message database to identify incoming messages which includes the search term in the message content.

Abstract translation: 描述了处理传入消息的方法和装置。 该方法可以包括在接收者系统处从消息通信器接收输入消息，并且自动分析消息内容以识别包括在消息内容中的关键字。 此后，可以识别与关键字相关联的预定动作，并且可以执行动作。 在示例实施例中，预定义动作可以是消息的优先级，警告消息的预期接收者，将消息路由到预期接收者，寻呼预期接收者，将消息发送到预期接收者，向SMS发送SMS消息 预期接收者等。 在示例实施例中，邮箱的用户/所有者可以搜索消息数据库以识别在消息内容中包括搜索项的传入消息。

公开(公告)号：WO2008016464A3

公开(公告)日：2008-05-02

申请号：PCT/US2007015527

申请日：2007-07-06

Applicant: CISCO TECH INC ,  JAIN MUKUL ,  KUMAR SANJEEV ,  PATEL LABHESH ,  KHOURI JOSEPH F

Inventor： JAIN MUKUL ,  KUMAR SANJEEV ,  PATEL LABHESH ,  KHOURI JOSEPH F

IPC: H04L9/00

CPC classification number: H04M3/54 ,  H04M3/02 ,  H04M3/42034 ,  H04M3/42051 ,  H04M3/42068 ,  H04M3/42314 ,  H04M7/006 ,  H04M19/041 ,  H04M2201/38

Abstract: In one embodiment, a telephony system includes a memory that stores one or more call preferences of a user, and a central call routing entity that enables a user to set a call forwarding rule. In accordance with the call forwarding rule and in response to an incoming call to a first telephone device of the user, the call routing entity routing the incoming call to a second telephone device along with a message indicating that the one or more call preferences of the user are stored in the memory. The one or more call preferences are then fetched and applied at the second telephone device. It is emphasized that this abstract is provided to comply with the rules requiring an abstract that will allow a searcher or other reader to quickly ascertain the subject matter of the technical disclosure.

Abstract translation: 在一个实施例中，电话系统包括存储用户的一个或多个呼叫偏好的存储器，以及使用户能够设置呼叫转移规则的中央呼叫路由实体。 根据呼叫转移规则并且响应于到用户的第一电话设备的呼入，呼叫路由实体将来电路由到第二电话设备以及指示呼叫转移的一个或多个呼叫偏好 用户存储在内存中。 然后在第二电话设备处取出并应用一个或多个呼叫偏好。 要强调的是，提供这个摘要是为了遵守需要摘要的规则，这将允许搜索者或其他读者快速确定技术公开的主题。

公开(公告)号：WO2008008214A3

公开(公告)日：2008-04-17

申请号：PCT/US2007015218

申请日：2007-06-28

Applicant: CISCO TECH INC ,  SHAFFER SHMUEL ,  PATEL LABHESH ,  JAIN MUKUL ,  KUMAR SANJEEV

Inventor： SHAFFER SHMUEL ,  PATEL LABHESH ,  JAIN MUKUL ,  KUMAR SANJEEV

IPC: H04M11/04

CPC classification number: H04M3/42187 ,  H04M3/42357 ,  H04M3/5232 ,  H04M7/0039 ,  H04M2201/50 ,  H04M2242/04 ,  H04M2242/14

Abstract: Disclosed are apparatus and methods for utilizing the camera or video capability of particular communication devices (104), such as cell phones, to enhance handling of calls, such as emergency calls. In one implementation, when a call is made to an emergency response center (ERC) (102) using an image hide capable communication device and such call is queued until an agent is available for handling the call, one or more images or video may be collected from such caller by utilizing the image hide capability of the caller's communication device (202). The mages collected from a plurality of different callers may then be sorted into different event groups (502). For instance, all the images/video that relate to a same emergency event, such as a traffic accident, are grouped together into a same event group. The different groups can then be prioritized for handling by an available agent (206, 504).

Abstract translation: 公开了用于利用诸如蜂窝电话的特定通信设备（104）的相机或视频能力的装置和方法，以增强诸如紧急呼叫之类的呼叫的处理。 在一个实施方案中，当使用具有图像隐藏功能的通信设备对紧急响应中心（ERC）（102）进行呼叫时，并且这样的呼叫被排队等待代理人可用于处理呼叫时，一个或多个图像或视频可以是 通过利用呼叫者的通信设备（202）的图像隐藏能力从该呼叫者收集。 然后可以从多个不同的呼叫者收集的法师被分类成不同的事件组（502）。 例如，与相同的紧急事件（例如交通事故）相关的所有图像/视频被分组在一起成为相同的事件组。 然后可以将不同的组优先处理由可用代理（206,504）处理。

公开(公告)号：WO2007106152A3

公开(公告)日：2007-11-15

申请号：PCT/US2006044594

申请日：2006-11-17

Applicant: CISCO TECH INC ,  PATEL LABHESH ,  KUMAR SANJEEV ,  JAIN MUKUL ,  KHOURI JOSEPH F

Inventor： PATEL LABHESH ,  KUMAR SANJEEV ,  JAIN MUKUL ,  KHOURI JOSEPH F

IPC: H04M11/00

CPC classification number: H04M3/16 ,  H04M3/5322 ,  H04M3/53333 ,  H04M2203/4536 ,  H04M2207/18

Abstract: A unified messaging system includes a unit to store a message operable to store a message sent to a user, the message having a selectable security attribute set to a one of a plurality of levels. A module associated with the unit operates to secure a voice channel used by the user to listen to the message when the selectable security level is set to a high level indicating encryption. It is emphasized that this abstract is provided to comply with the rules requiring an abstract that will allow a searcher or other reader to quickly ascertain the subject matter of the technical disclosure. It is submitted with the understanding that it will not be used to interpret or limit the scope or meaning of the claims.

Abstract translation: 统一消息传送系统包括存储可操作用于存储发送给用户的消息的消息的单元，消息具有设置为多个级别之一的可选安全属性。 当可选安全级别被设置为表示加密的高级别时，与该单元相关联的模块操作以保护用户使用的话音信道来收听消息。 要强调的是，提供这个摘要是为了遵守需要摘要的规则，这将允许搜索者或其他读者快速确定技术公开的主题。 提交时的理解是，它不会被用来解释或限制权利要求的范围或含义。

公开(公告)号：WO2007058714A3

公开(公告)日：2007-10-11

申请号：PCT/US2006039367

申请日：2006-10-06

Applicant: CISCO TECH INC ,  SHAFFER SHMUEL ,  PATEL LABHESH ,  JAIN MUKUL ,  CABALLERO-MC CANN DENISE G

Inventor： SHAFFER SHMUEL ,  PATEL LABHESH ,  JAIN MUKUL ,  CABALLERO-MC CANN DENISE G

IPC: H04M3/00

CPC classification number: H04M3/4286 ,  H04M7/0045

Abstract: A method for providing a camp-on hold service comprises detecting a hold condition between a first user and a second user and establishing a call hold by placing the call on hold. The method also comprises receiving a request from the second user to camp-on to the call hold and monitoring the status of the first user during the call hold. The method also comprises receiving an indication that the first user is available to continue communications with the second user and notifying the second user that the first user is available to continue communications with the second user.

Abstract translation: 用于提供驻留保持服务的方法包括检测第一用户与第二用户之间的保持条件，并通过保持呼叫建立呼叫保持。 该方法还包括接收来自第二用户的驻留到呼叫保持的请求以及在呼叫保持期间监视第一用户的状态。 该方法还包括接收第一用户可用于继续与第二用户通信并且通知第二用户第一用户可用于继续与第二用户通信的指示。

公开(公告)号：WO2007092068A3

公开(公告)日：2009-05-07

申请号：PCT/US2006045174

申请日：2006-11-22

Applicant: CISCO TECH INC ,  PATEL LABHESH ,  KUMAR SANJEEV ,  JAIN MUKUL ,  KHOURI JOSEPH F

Inventor： PATEL LABHESH ,  KUMAR SANJEEV ,  JAIN MUKUL ,  KHOURI JOSEPH F

IPC: G06F15/16

CPC classification number: G06Q10/107 ,  H04L51/066 ,  H04L51/36 ,  H04M3/53333 ,  H04M2203/355 ,  H04M2203/4509

Abstract: A unified messaging system for an enterprise includes a messaging module operable to store a message sent by a first user to a second user in a first media type, and to deliver the message to the second user in either the first type or a second media type. A natural language speech parsing (NLSP) module coupled with the messaging module is operable to detect an actionable item contained within the message, the messaging module dynamically modifying a response menu to include an option corresponding to the actionable item, and then presenting the modified response menu to the second user concurrent with or following delivery of the message. It is submitted with the understanding that it will not be used to interpret or limit the scope or meaning of the claims.

Abstract translation: 用于企业的统一消息系统包括消息传送模块，其可操作以将第一用户发送的消息以第一媒体类型存储到第二用户，并且以第一类型或第二媒体类型将消息传递给第二用户 。 与消息传递模块耦合的自然语言语音解析（NLSP）模块可操作以检测包含在消息内的可操作项目，消息传递模块动态修改响应菜单以包括对应于可操作项目的选项，然后呈现修改后的响应 到第二个用户的菜单，同时发送或在发送消息之后。 提交它的理解是，它不会用于解释或限制权利要求的范围或含义。

公开(公告)号：WO2007123810A3

公开(公告)日：2008-08-21

申请号：PCT/US2007008319

申请日：2007-04-04

Applicant: CISCO TECH INC ,  KHOURI JOSEPH ,  PATEL LABHESH ,  JAIN MUKUL ,  KUMAR SANJEEV ,  SHAFFER SHMUEL

Inventor： KHOURI JOSEPH ,  PATEL LABHESH ,  JAIN MUKUL ,  KUMAR SANJEEV ,  SHAFFER SHMUEL

IPC: H04M1/64

CPC classification number: H04M3/53383 ,  H04M2203/303 ,  H04M2203/4554

Abstract: In one embodiment, techniques for manipulating a voice message using a telephone user interface are provided. The telephone user interface receives a mark begin segment command from a telephonic device through a voice modality. The mark begin segment command indicates a beginning point for a voice message segment in the voice message. The telephone user interface then receives a mark end segment command from the telephonic device through the voice modality. The mark segment command indicates an ending point for the voice message segment in the voice message. An action command from the telephonic device is received and an action based on the action command for the voice message segment is performed. The voice message segment is a portion of the voice message determined based on the indicated beginning point of the voice message segment and the indicated ending point of the voice message segment in the voice message.

Abstract translation: 在一个实施例中，提供了使用电话用户界面来操纵语音消息的技术。 电话用户界面通过语音模式从电话设备接收标记开始段命令。 标记开始段命令指示语音消息中的语音消息段的起始点。 电话用户界面然后通过语音模式从电话设备接收标记结束段命令。 标记段命令指示语音消息中的语音消息段的结束点。 接收到来自电话设备的动作命令，并且执行基于语音消息段的动作命令的动作。 语音消息段是基于语音消息段的所指示的起始点和语音消息中语音消息段的所指示的终点确定的语音消息的一部分。

公开(公告)号：WO2007037891A3

公开(公告)日：2007-11-22

申请号：PCT/US2006033707

申请日：2006-08-28

Applicant: CISCO TECH INC ,  PATEL LABHESH ,  KUMAR SANJEEV ,  SHAFFER SHMUEL ,  JAIN MUKUL

Inventor： PATEL LABHESH ,  KUMAR SANJEEV ,  SHAFFER SHMUEL ,  JAIN MUKUL

IPC: H04M11/00 ,  G10L13/04

CPC classification number: H04M1/7255 ,  G10L13/00 ,  H04M1/2474 ,  H04M1/2535 ,  H04M1/72552 ,  H04M1/72588 ,  H04M3/533 ,  H04M2201/39

Abstract: A method and voice communicator to provide a voice communication is described. The method may include identifying text to be communicated and automatically processing the text to generate an audio equivalent of the text. For example, the text may be scraped from a web page. The method may include identifying an intended recipient of the audio equivalent and thereafter communicating the audio equivalent as a telephone communication (e.g., a voice mail message in a voice mailbox). Thus, identifying the intended recipient may include requesting a telephone number of a sender (caller) of the voice communication. In an embodiment, the method comprises monitoring selection by a user of a contact list available on the voice communicator wherein the contact list includes a plurality of recipient names and their associated telephone numbers. The audio equivalent is communicated to the recipient device over, for example, PSTN or VoIP network.

Abstract translation: 描述了提供语音通信的方法和语音通信器。 该方法可以包括识别要传达的文本并且自动处理文本以生成文本的音频等同物。 例如，文本可能会从网页上刮下来。 该方法可以包括识别音频等同物的预期接收者，然后将电话等效信号作为电话通信（例如，语音信箱中的语音邮件消息）传送。 因此，识别预期的接收者可以包括请求语音通信的发送者（呼叫者）的电话号码。 在一个实施例中，该方法包括监视用户对语音通信器上可用的联系人列表的选择，其中联系人列表包括多个接收者姓名及其相关联的电话号码。 音频等效物通过例如PSTN或VoIP网络传送到接收者设备。