公开(公告)号：WO2007140435A3

公开(公告)日：2008-10-30

申请号：PCT/US2007070021

申请日：2007-05-31

Applicant: CISCO TECH INC ,  PATEL LABHESH ,  SHAFFER SHMUEL ,  KUMAR SANJEEV ,  JAIN MUKUL

Inventor： PATEL LABHESH ,  SHAFFER SHMUEL ,  KUMAR SANJEEV ,  JAIN MUKUL

IPC: H04M1/00 ,  H04B1/38 ,  H04Q7/14

CPC classification number: H04M1/7258 ,  H04M1/2745 ,  H04M1/274516 ,  H04M1/7255 ,  H04M1/72552

Abstract: A method of facilitating a telephonic response to an electronic message is described. The method includes determining at least one telephone number from a received electronic message, and assigning the determined telephone number dynamically to a button on the telephone to provide a speed dial button on the telephone. Determining the telephone number may include comparing an electronic mail address in an address field of the electronic message with a telephone directory to determine a telephone number associated with the address. If the electronic message is a text or a voice message, determining the telephone number may include parsing a body of the message to determine a telephone number, if present, which has been included into the body of the text message.

Abstract translation: 描述了一种促进对电子消息的电话响应的方法。 该方法包括从接收到的电子消息确定至少一个电话号码，并且将确定的电话号码动态地分配给电话上的按钮，以在电话上提供快速拨号按钮。 确定电话号码可以包括将电子消息的地址字段中的电子邮件地址与电话簿进行比较，以确定与地址相关联的电话号码。 如果电子消息是文本或语音消息，则确定电话号码可以包括解析消息的主体以确定已被包括在文本消息正文中的电话号码（如果存在）。

公开(公告)号：WO2007118115A3

公开(公告)日：2008-10-09

申请号：PCT/US2007065938

申请日：2007-04-04

Applicant: CISCO TECH INC ,  SHAFFER SHMUEL ,  TALUKDER SHAH ,  NAGESH KITTUR V ,  HALL DOUGLAS J ,  METZGER LARRY R ,  KALLEY YOGESH

Inventor： SHAFFER SHMUEL ,  TALUKDER SHAH ,  NAGESH KITTUR V ,  HALL DOUGLAS J ,  METZGER LARRY R ,  KALLEY YOGESH

IPC: G06F15/16

CPC classification number: H04L29/06027 ,  H04L12/1836 ,  H04L29/12037 ,  H04L61/106 ,  H04L65/4046 ,  H04M3/42187 ,  H04M3/56 ,  H04M2203/2044 ,  H04M2207/18 ,  H04W4/10 ,  H04W76/005

Abstract: A method for managing virtual talk groups includes facilitating communications from a plurality of endpoints via an interoperability system. The plurality of endpoints comprises endpoints of different communication networks. The method includes configuring a virtual talk group comprising a first group of the plurality of endpoints and assigning to at least one endpoint of the first group of the plurality of endpoints of the virtual talk group functionality with respect to the interoperability system based on a relative priority of the at least one endpoint to other endpoints of the first group of the plurality of endpoints.

Abstract translation: 一种用于管理虚拟通话组的方法包括通过互操作性系统促进来自多个端点的通信。 多个端点包括不同通信网络的端点。 该方法包括配置包括多个端点中的第一组的虚拟通话组，并且基于相对优先级分配相对于互操作性系统的虚拟通话组功能的多个端点的第一组的至少一个端点 所述至少一个端点到所述多个端点中的第一组的其它端点。

公开(公告)号：WO2007027356A2

公开(公告)日：2007-03-08

申请号：PCT/US2006030294

申请日：2006-08-02

Applicant: CISCO TECH INC ,  SHAFFER SHMUEL ,  HALL DOUGLAS J

Inventor： SHAFFER SHMUEL ,  HALL DOUGLAS J

IPC: H04W4/02

CPC classification number: H04L12/1827 ,  H04L65/403 ,  H04L67/18 ,  H04M3/42348 ,  H04M7/006 ,  H04M2207/20 ,  H04W4/02

Abstract: A method for conveying media source location information includes receiving a first communication from a first endpoint and receiving location information indicating a first location of the first endpoint . The method also includes presenting the first communication to a user of a second endpoint in a manner to reflect the first location relative to a second location of the second endpoint .

Abstract translation: 一种用于传送媒体源位置信息的方法包括：从第一端点接收第一通信并且接收指示第一端点的第一位置的位置信息。 该方法还包括以反映相对于第二端点的第二位置的第一位置的方式向第二端点的用户呈现第一通信。

公开(公告)号：WO2012177723A9

公开(公告)日：2013-02-28

申请号：PCT/US2012043286

申请日：2012-06-20

Applicant: CISCO TECH INC ,  VASSEUR JEAN-PHILIPPE ,  SHAFFER SHMUEL ,  SHETTY SANDEEP JAY

Inventor： VASSEUR JEAN-PHILIPPE ,  SHAFFER SHMUEL ,  SHETTY SANDEEP JAY

IPC: H04W40/22 ,  H04W40/24 ,  H04W40/26

CPC classification number: H04L45/42 ,  H04L45/22 ,  H04W40/22 ,  H04W40/246 ,  H04W40/26

Abstract: In one embodiment, a data aggregator discovery (DAD) message may be distributed by an associated data aggregator, the DAD message identifying the initiating data aggregator, and comprising a recorded route taken from the data aggregator to a receiving particular node as well as a total path cost for the particular node to reach a root node of the DAG through the recorded route and via the data aggregator. The receiving particular node determines a path cost increase (PCI) associated with use of the data aggregator based on the total path cost as compared to a DAG-based path cost for the particular node to reach the root node via the DAG. If the PCI is below a configured threshold, the particular node may redirect traffic to the data aggregator as source-routed traffic according to the recorded route. The traffic may then be aggregated by the data aggregator, accordingly.

Abstract translation: 在一个实施例中，数据聚合器发现（DAD）消息可以由相关联的数据聚合器分发，DAD消息标识发起数据聚合器，并且包括从数据聚合器到接收特定节点的记录路由以及总数 特定节点通过记录的路由并经由数据聚合器到达DAG的根节点的路径开销。 与特定节点通过DAG到达根节点的基于DAG的路径开销相比，接收特定节点基于总路径成本来确定与数据聚合器的使用相关联的路径成本增加（PCI）。 如果PCI低于配置的阈值，则特定节点可以根据记录的路由将流量重定向为数据聚合器作为源路由业务。 因此，流量可以由数据聚合器进行聚合。

公开(公告)号：WO2008150753A3

公开(公告)日：2009-05-07

申请号：PCT/US2008064828

申请日：2008-05-27

Applicant: CISCO TECH INC ,  SHAFFER SHMUEL ,  BARAVE AMIT

Inventor： SHAFFER SHMUEL ,  BARAVE AMIT

IPC: H04L29/06

CPC classification number: H04L65/403

Abstract: Methods and apparatus for automatically connecting an emergency caller with appropriate responders within an interoperability and collaboration system. According to one aspect of the present invention, a method includes obtaining a request for a response, and identifying a first location from which the request originated. The request is obtained from a source that utilizes a phone and is located at the first location. The method also includes identifying at least one potential responder that may be capable or appropriate for providing the response. Finally, the method also includes creating a virtual talk group that includes the source and the potential responder. The potential responder may listen substantially directly to communications from the source within the virtual talk group using a land mobile radio.

Abstract translation: 在互操作性和协作系统内自动将紧急呼叫者与适当的应答者进行自动连接的方法和装置。 根据本发明的一个方面，一种方法包括获得响应的请求，以及识别发起请求的第一位置。 该请求是从使用电话并位于第一个位置的来源获得的。 该方法还包括识别至少一个可能能够或适于提供响应的潜在响应者。 最后，该方法还包括创建包括源和潜在响应者的虚拟通话组。 潜在的应答者可以使用陆地移动无线电直接监听来自虚拟对话组内的源的通信。

公开(公告)号：WO2007037875A3

公开(公告)日：2009-04-16

申请号：PCT/US2006033387

申请日：2006-08-28

Applicant: CISCO TECH INC ,  SHAFFER SHMUEL ,  GATZKE ALAN D ,  PATEL LABHESH ,  JAIN MUKUL

Inventor： SHAFFER SHMUEL ,  GATZKE ALAN D ,  PATEL LABHESH ,  JAIN MUKUL

IPC: G10L13/08

CPC classification number: H04L51/04 ,  G06Q10/107 ,  H04M1/72552 ,  H04M3/4211 ,  H04M3/53333 ,  H04M3/537 ,  H04M2201/18 ,  H04M2203/301 ,  H04M2203/4536 ,  H04M2250/74

Abstract: A method and apparatus to process an incoming message is described. The method may comprise, at a recipient system, receiving an incoming message from a message communicator and automatically analyzing message content to identify a keyword included in the message content. Thereafter, a predefined action associated with the keyword may be identified and the action may be performed. In an example embodiment, the predefined action may be a priority with the message, alerting an intended recipient of the message, routing the message to the intended recipient, paging the intended recipient, emailing the message to the intended recipient, sending an SMS message to the intended recipient, or the like. In an example embodiment, a user/owner of a mailbox may search a message database to identify incoming messages which includes the search term in the message content.

Abstract translation: 描述了处理传入消息的方法和装置。 该方法可以包括在接收者系统处从消息通信器接收输入消息，并且自动分析消息内容以识别包括在消息内容中的关键字。 此后，可以识别与关键字相关联的预定动作，并且可以执行动作。 在示例实施例中，预定义动作可以是消息的优先级，警告消息的预期接收者，将消息路由到预期接收者，寻呼预期接收者，将消息发送到预期接收者，向SMS发送SMS消息 预期接收者等。 在示例实施例中，邮箱的用户/所有者可以搜索消息数据库以识别在消息内容中包括搜索项的传入消息。

公开(公告)号：WO2008008214A3

公开(公告)日：2008-04-17

申请号：PCT/US2007015218

申请日：2007-06-28

Applicant: CISCO TECH INC ,  SHAFFER SHMUEL ,  PATEL LABHESH ,  JAIN MUKUL ,  KUMAR SANJEEV

Inventor： SHAFFER SHMUEL ,  PATEL LABHESH ,  JAIN MUKUL ,  KUMAR SANJEEV

IPC: H04M11/04

CPC classification number: H04M3/42187 ,  H04M3/42357 ,  H04M3/5232 ,  H04M7/0039 ,  H04M2201/50 ,  H04M2242/04 ,  H04M2242/14

Abstract: Disclosed are apparatus and methods for utilizing the camera or video capability of particular communication devices (104), such as cell phones, to enhance handling of calls, such as emergency calls. In one implementation, when a call is made to an emergency response center (ERC) (102) using an image hide capable communication device and such call is queued until an agent is available for handling the call, one or more images or video may be collected from such caller by utilizing the image hide capability of the caller's communication device (202). The mages collected from a plurality of different callers may then be sorted into different event groups (502). For instance, all the images/video that relate to a same emergency event, such as a traffic accident, are grouped together into a same event group. The different groups can then be prioritized for handling by an available agent (206, 504).

Abstract translation: 公开了用于利用诸如蜂窝电话的特定通信设备（104）的相机或视频能力的装置和方法，以增强诸如紧急呼叫之类的呼叫的处理。 在一个实施方案中，当使用具有图像隐藏功能的通信设备对紧急响应中心（ERC）（102）进行呼叫时，并且这样的呼叫被排队等待代理人可用于处理呼叫时，一个或多个图像或视频可以是 通过利用呼叫者的通信设备（202）的图像隐藏能力从该呼叫者收集。 然后可以从多个不同的呼叫者收集的法师被分类成不同的事件组（502）。 例如，与相同的紧急事件（例如交通事故）相关的所有图像/视频被分组在一起成为相同的事件组。 然后可以将不同的组优先处理由可用代理（206,504）处理。

公开(公告)号：WO2007058714A3

公开(公告)日：2007-10-11

申请号：PCT/US2006039367

申请日：2006-10-06

Applicant: CISCO TECH INC ,  SHAFFER SHMUEL ,  PATEL LABHESH ,  JAIN MUKUL ,  CABALLERO-MC CANN DENISE G

Inventor： SHAFFER SHMUEL ,  PATEL LABHESH ,  JAIN MUKUL ,  CABALLERO-MC CANN DENISE G

IPC: H04M3/00

CPC classification number: H04M3/4286 ,  H04M7/0045

Abstract: A method for providing a camp-on hold service comprises detecting a hold condition between a first user and a second user and establishing a call hold by placing the call on hold. The method also comprises receiving a request from the second user to camp-on to the call hold and monitoring the status of the first user during the call hold. The method also comprises receiving an indication that the first user is available to continue communications with the second user and notifying the second user that the first user is available to continue communications with the second user.

Abstract translation: 用于提供驻留保持服务的方法包括检测第一用户与第二用户之间的保持条件，并通过保持呼叫建立呼叫保持。 该方法还包括接收来自第二用户的驻留到呼叫保持的请求以及在呼叫保持期间监视第一用户的状态。 该方法还包括接收第一用户可用于继续与第二用户通信并且通知第二用户第一用户可用于继续与第二用户通信的指示。

公开(公告)号：WO2006098985A3

公开(公告)日：2007-08-02

申请号：PCT/US2006008252

申请日：2006-03-07

Applicant: CISCO TECH INC ,  SHAFFER SHMUEL ,  PATEL LABHESH ,  CHAHROURI GEBRAN ,  SARKAR SHANTANU ,  MOON BRUCE ,  KHOURI JOSEPH

Inventor： SHAFFER SHMUEL ,  PATEL LABHESH ,  CHAHROURI GEBRAN ,  SARKAR SHANTANU ,  MOON BRUCE ,  KHOURI JOSEPH

IPC: B60Q1/00 ,  G08B13/14 ,  G08B21/00

CPC classification number: G06Q30/02

Abstract: Disclosed are methods and apparatus for methods and apparatus for automatically contacting a service center (112, 110) for one or more particular products (102, 104, 122, 124), as well as contacting other types of entities with respect to any type of item. In a first embodiment, each item includes a radio frequency identification (RFID) of the particular products that is used to automatically contact a service center or the like (210). In a second embodiment, the RFID of the particular product is automatically sent to the service center or the like (214). In the first embodiment, the RFID of each product contains contact information, such as a 1-800 telephone number, a URL address, or email address, for a particular service center or the like. In one implementation, an RFID reader (104) is coupled with a communication device, such as a telephone or computer device, and the user uses the RFID reader to scan an RFID of a particular item (e.g., a malfunctioning product) (206). The relevant service center or the like is then contacted based on the RFID scan (210). For example, the user is connected to an agent at the relevant service center via a telephone or computer network. In the second embodiment, when a service center (or the like) needs RFID tag data for a particular item, a user may select a "send" option (e.g., on the communication device or reader) to have such RFID tag data automatically transmitted to the service center or the like (214).

Abstract translation: 公开了用于自动地将服务中心（112,110）用于一个或多个特定产品（102,104,122,124）的方法和设备的方法和装置，以及将任何类型的实体 项目。 在第一实施例中，每个项目包括用于自动联系服务中心等的特定产品的射频识别（RFID）（210）。 在第二实施例中，特定产品的RFID被自动发送到服务中心等（214）。 在第一实施例中，每个产品的RFID包含针对特定服务中心等的联系人信息，例如1-800电话号码，URL地址或电子邮件地址。 在一个实现中，RFID读取器（104）与诸如电话或计算机设备的通信设备耦合，并且用户使用RFID读取器扫描特定项目（例如，故障产品）（206）的RFID， 。 然后，基于RFID扫描（210）接触相关服务中心等。 例如，用户通过电话或计算机网络连接到相关服务中心的代理。 在第二实施例中，当服务中心（等）需要用于特定项目的RFID标签数据时，用户可以选择“发送”选项（例如，在通信设备或读取器上）来使得RFID标签数据自动发送 到服务中心等（214）。

公开(公告)号：WO2006101698A3

公开(公告)日：2006-12-21

申请号：PCT/US2006007768

申请日：2006-03-02

Applicant: CISCO TECH INC ,  PATEL LABHESH ,  SHAFFER SHMUEL ,  CHAHROURI GEBRAN ,  SARKAR SHANTANU ,  MOON BRUCE ,  KHOURI JOSEPH

Inventor： PATEL LABHESH ,  SHAFFER SHMUEL ,  CHAHROURI GEBRAN ,  SARKAR SHANTANU ,  MOON BRUCE ,  KHOURI JOSEPH

IPC: G06K5/00

CPC classification number: G06F21/35

Abstract: Methods and devices are provided for automating a login process and user/device associations. A user's preferred device settings and/or functions may be provisioned automatically. Some implementations provide an automated log out or "sleep" when a user leaves one or more of the devices. Users may be automatically identified and associated. The "presence" of members of a user group may be determined as required for one or more actions to be taken. Some user groups control devices according to which members of a group may have access to certain functions, information, etc., and which may not.

Abstract translation: 提供了用于自动化登录过程和用户​​/设备关联的方法和设备。 可以自动提供用户的首选设备设置和/或功能。 当用户离开一个或多个设备时，一些实现提供自动注销或“睡眠”。 用户可能会自动识别并关联。 可以根据要采取的一个或多个动作的需要来确定用户组的成员的“存在”。 一些用户组根据组的哪些成员可以访问某些功能，信息等来控制设备，哪些不可以。