公开(公告)号：US08503660B2

公开(公告)日：2013-08-06

申请号：US11851931

申请日：2007-09-07

Applicant: James Barnett ,  Malcom Strandberg ,  Robert Owens

Inventor： James Barnett ,  Malcom Strandberg ,  Robert Owens

IPC: H04M3/00 ,  H04M5/00

CPC classification number: H04M3/5237

Abstract: A method and apparatus are provided for operating a plurality of call center products. The method includes the steps of providing an enterprise administration server and disposing a respective terminal adapter between the enterprise administration server and each of the plurality of call center products. The method further includes the steps of a terminal adapter of a call center of the plurality of call center products receiving a database instruction from the enterprise administration server; the terminal adapter mapping a database instruction between a protocol of the enterprise administration server and a protocol of the call center product and the call center product executing the instruction.

Abstract translation: 提供一种操作多个呼叫中心产品的方法和装置。 该方法包括以下步骤：提供企业管理服务器，并且在企业管理服务器和多个呼叫中心产品中的每一个之间设置相应的终端适配器。 该方法还包括接收来自企业管理服务器的数据库指令的多个呼叫中心产品的呼叫中心的终端适配器的步骤; 终端适配器映射企业管理服务器的协议与呼叫中心产品的协议和执行该指令的呼叫中心产品之间的数据库指令。

公开(公告)号：US20090238359A1

公开(公告)日：2009-09-24

申请号：US12054209

申请日：2008-03-24

Applicant: Michael Ely ,  Malcom Strandberg

Inventor： Michael Ely ,  Malcom Strandberg

IPC: H04M5/00

CPC classification number: H04M3/5237 ,  H04L65/1006 ,  H04L65/1046 ,  H04L65/1069 ,  H04M3/493

Abstract: A method and apparatus are provided for transferring contacts among automatic contact distributors of an automatic contact distribution system. The method includes the steps of collecting information from a contact through an interactive voice response unit of a broker automatic call distributor of the automatic contact distribution system, incorporating the collected information into a SIP message, forking the SIP message from the broker automatic contact distributor to a plurality of other automatic contact distributors of the automatic contact distribution system and transferring the contact from the broker automatic contact distributors to one of the plurality of automatic contact distributors.

Abstract translation: 提供一种用于在自动接触分配系统的自动接触分配器之间传送触点的方法和装置。 该方法包括以下步骤：通过自动联系人分发系统的代理自动呼叫分配器的交互语音响应单元从联系人收集信息，将收集的信息合并到SIP消息中，从代理自动联系人分配器转发SIP消息 多个自动接触分配系统的其它自动接触分配器，并将接触从代理自动接触分配器转移到多个自动接触分配器之一。

公开(公告)号：US20090067615A1

公开(公告)日：2009-03-12

申请号：US11853299

申请日：2007-09-11

Applicant: Malcom Strandberg

Inventor： Malcom Strandberg

IPC: H04M9/08 ,  H04B3/20

CPC classification number: H04M9/082

Abstract: A device for reducing echo by controlling microphone and/speaker gain in a telecommunications system is disclosed. An exemplary embodiment of the device may have an echo detector, echo level detector, and a gain controller. The echo detector detects an echo in a transmitted audio communication signal. The echo level detector determines the volume level of the detected echo. The gain control may adjust the gain of a microphone transmitting and/or speaker broadcasting the audio communication signal based on the echo level detected. The gain control and echo cancellation may cooperate with each other.

Abstract translation: 公开了一种通过控制电信系统中的麦克风和/扬声器增益来减少回声的装置。 设备的示例性实施例可以具有回波检测器，回波电平检测器和增益控制器。 回波检测器检测所发送的音频通信信号中的回波。 回波电平检测器确定检测到的回波的音量。 增益控制可以基于检测到的回波电平来调节广播音频通信信号的麦克风发送和/或扬声器的增益。 增益控制和回波消除可以相互配合。