-
公开(公告)号：US20100002689A1
公开(公告)日：2010-01-07
申请号：US12556917
申请日：2009-09-10
Applicant: Malcom Strandberg , Eyal BenChanoch
Inventor： Malcom Strandberg , Eyal BenChanoch
IPC: H04L12/66
CPC classification number: H04M1/2535 , H04M1/6058 , H04M1/6066
Abstract: A headset and adapter that converts between Voice Over Internet Protocol (VOIP) network of a contact center and an audio signal received and generated by an agent of the contact center wearing the headset is disclosed. A VoIP terminal receives and transmits VoIP instructions and application program interface instructions over a contact center network. An audio terminal receives an audio signal from a microphone and transmits an audio signal to a speaker. A processor of the adapter converts a received VoIP signal to the transmitted audio signal and converts the received audio signal to a transmitted VoIP instruction.
Abstract translation: 公开了一种在联络中心的语音网络协议（VOIP）网络和由佩戴耳机的联络中心的代理人接收和产生的音频信号之间进行转换的耳机和适配器。 VoIP终端通过联络中心网络接收和发送VoIP指令和应用程序接口指令。 音频终端从麦克风接收音频信号并将音频信号发送到扬声器。 适配器的处理器将接收到的VoIP信号转换为所发送的音频信号，并将接收到的音频信号转换为传输的VoIP指令。
-
2.发明申请System and method for redirecting a telecommunicating party to an information source over a computer network 审中-公开通过计算机网络将电信方重定向到信息源的系统和方法公开(公告)号：US20070160187A1
公开(公告)日：2007-07-12
申请号：US11347792
申请日：2006-02-03
Applicant: Frederick Kneipp , Malcom Strandberg , W. Gillis , Judith Dunn
Inventor： Frederick Kneipp , Malcom Strandberg , W. Gillis , Judith Dunn
CPC classification number: H04M3/5191 , H04M3/38 , H04M3/5183 , H04M3/58 , H04M2203/4536
Abstract: A system and method for providing an access code to an interested party who is engaging in communications with a call center agent over a communications line and directing the interested party to at least one source of information provided over a computer network. The interested party may make an inquiry or otherwise contact a call center via a telephone call or by inquiring over the internet. A web server or other system may itself determine that an interested party is in need of information or direction. Various embodiments of the invention envision that the source of information includes at least one web page, an on-line electronic chat session over the computer network, or automated navigation of a web site.
Abstract translation: 一种用于向通过通信线路与呼叫中心代理进行通信并向利害关系方引导至少一个通过计算机网络提供的信息源的兴趣方提供访问代码的系统和方法。 有兴趣的人可以通过电话或通过互联网查询查询或以其他方式联系呼叫中心。 网络服务器或其他系统本身可以确定感兴趣方需要信息或方向。 本发明的各种实施例设想信息源包括至少一个网页，通过计算机网络的在线电子聊天会话或网站的自动导航。
-
公开(公告)号：US5812553A
公开(公告)日：1998-09-22
申请号：US683164
申请日：1996-07-18
Applicant: Michael Pinault , Malcom Strandberg
Inventor： Michael Pinault , Malcom Strandberg
CPC classification number: H04M3/487 , H04Q11/0407 , H04M7/006 , H04Q2213/13031 , H04Q2213/13103 , H04Q2213/13106 , H04Q2213/13107 , H04Q2213/13174 , H04Q2213/1322 , H04Q2213/13292 , H04Q2213/13299 , H04Q2213/13389 , H04Q2213/13396
Abstract: A multi-path digital signal processor for use in a telephony system provides a first data path for interfacing to a local area network, a second data path for interfacing to a Versa-bus Modular Eurocard (VME) bus, and at least one third data path for interfacing to at least one pulse code modulation digital signal path. The Digital Signal Processor may transmit and receive data by any or all of these means to allow efficient data transfer and processing by the Digital Signal Processor in a telephony system.
Abstract translation: 用于电话系统的多路径数字信号处理器提供用于与局域网接口的第一数据路径，用于与Versa-bus模块化欧洲卡（VME）总线接口的第二数据路径，以及至少一个第三数据 用于连接至少一个脉冲编码调制数字信号路径的路径。 数字信号处理器可以通过这些装置中的任何或所有方式发送和接收数据，以允许电话系统中的数字信号处理器进行有效的数据传输和处理。
-
公开(公告)号：US09055140B2
公开(公告)日：2015-06-09
申请号：US13550066
申请日：2012-07-16
Applicant: Malcom Strandberg
Inventor： Malcom Strandberg
CPC classification number: H04M3/00 , H04M3/428 , H04M3/523 , H04M2201/16
Abstract: A system and method for providing hold queue prioritizing for a contact center includes an automated system and a contact receiver/director for connecting contacts to the automated system. A contact identifier obtains identifying information from each of the contacts connected to the system. A hold queue is coupled to the contact receiver/director for storing contact records associated with contacts connected to the automated system. A contact status identifier determines a connection status of each of the contacts in the hold queue and stores the connection status in the respective contact record for each contact. A contact-back identifier identifies a received contact-back by matching the contact identifying information associated with a contact to a contact record in the hold queue. The contact receiver/director selects a contact record with a “connected” connection status and connects the caller in the hold queue associated with the selected contact record to an available agent.
Abstract translation: 用于为联络中心提供保持队列优先级的系统和方法包括自动化系统和用于将联系人连接到自动化系统的联系人接收器/导向器。 联系人标识符从连接到系统的每个联系人获得识别信息。 保持队列被耦合到联系人接收器/指挥器，用于存储与连接到自动系统的联系人相关联的联系人记录。 联系人状态标识符确定保持队列中每个联系人的连接状态，并将连接状态存储在每个联系人的相应联系人记录中。 联系人回复标识符通过将与联系人相关联的联系人识别信息与保持队列中的联系人记录相匹配来识别所接收的联系人。 联系人接收者/导演选择具有“已连接”连接状态的联系人记录，并将与所选联系人记录相关联的保持队列中的呼叫者连接到可用代理。
-
公开(公告)号：US20140016766A1
公开(公告)日：2014-01-16
申请号：US13550066
申请日：2012-07-16
Applicant: Malcom Strandberg
Inventor： Malcom Strandberg
IPC: H04M3/00
CPC classification number: H04M3/00 , H04M3/428 , H04M3/523 , H04M2201/16
Abstract: A system and method for providing hold queue prioritizing for a contact center includes an automated system and a contact receiver/director for connecting contacts to the automated system. A contact identifier obtains identifying information from each of the contacts connected to the system. A hold queue is coupled to the contact receiver/director for storing contact records associated with contacts connected to the automated system. A contact status identifier determines a connection status of each of the contacts in the hold queue and stores the connection status in the respective contact record for each contact. A contact-back identifier identifies a received contact-back by matching the contact identifying information associated with a contact to a contact record in the hold queue. The contact receiver/director selects a contact record with a “connected” connection status and connects the caller in the hold queue associated with the selected contact record to an available agent.
Abstract translation: 用于为联络中心提供保持队列优先级的系统和方法包括自动化系统和用于将联系人连接到自动化系统的联系人接收器/导向器。 联系人标识符从连接到系统的每个联系人获得识别信息。 保持队列被耦合到联系人接收器/指挥器，用于存储与连接到自动系统的联系人相关联的联系人记录。 联系人状态标识符确定保持队列中每个联系人的连接状态，并将连接状态存储在每个联系人的相应联系人记录中。 联系人回复标识符通过将与联系人相关联的联系人识别信息与保持队列中的联系人记录相匹配来识别所接收的联系人。 联系人接收者/导演选择具有“已连接”连接状态的联系人记录，并将与所选联系人记录相关联的保持队列中的呼叫者连接到可用代理。
-
Patent Agency Ranking
6.发明授权公开(公告)号：US08199895B2
公开(公告)日：2012-06-12
申请号：US12054209
申请日：2008-03-24
Applicant: Michael Ely , Malcom Strandberg
Inventor： Michael Ely , Malcom Strandberg
IPC: H04M3/42
CPC classification number: H04M3/5237 , H04L65/1006 , H04L65/1046 , H04L65/1069 , H04M3/493
Abstract: A method and apparatus are provided for transferring contacts among automatic contact distributors of an automatic contact distribution system. The method includes the steps of collecting information from a contact through an interactive voice response unit of a broker automatic call distributor of the automatic contact distribution system, incorporating the collected information into a SIP message, forking the SIP message from the broker automatic contact distributor to a plurality of other automatic contact distributors of the automatic contact distribution system and transferring the contact from the broker automatic contact distributors to one of the plurality of automatic contact distributors.
Abstract translation: 提供一种用于在自动接触分配系统的自动接触分配器之间传送触点的方法和装置。 该方法包括以下步骤：通过自动联系人分发系统的代理自动呼叫分配器的交互语音响应单元从联系人收集信息，将收集的信息合并到SIP消息中，从代理自动联系人分配器转发SIP消息 多个自动接触分配系统的其它自动接触分配器，并将接触从代理自动接触分配器转移到多个自动接触分配器之一。
-
公开(公告)号：US20070274298A1
公开(公告)日：2007-11-29
申请号：US11430502
申请日：2006-05-09
Applicant: Malcom Strandberg , Eyal BenChanoch
Inventor： Malcom Strandberg , Eyal BenChanoch
IPC: H04L12/66
CPC classification number: H04M1/2535 , H04M1/6058 , H04M1/6066
Abstract: A headset and adapter that converts between Voice Over Internet Protocol (VoIP) network of a contact center and an audio signal received and generated by an agent of the contact center wearing the headset is disclosed. A VoIP terminal receives and transmits VoIP instructions and application program interface instructions over a contact center network. An audio terminal receives an audio signal from a microphone and transmits an audio signal to a speaker. A processor of the adapter converts a received VoIP signal to the transmitted audio signal and converts the received audio signal to a transmitted VoIP instruction.
Abstract translation: 公开了一种在联络中心的语音网络（VoIP）网络和由佩戴耳机的联络中心的代理人接收和产生的音频信号之间进行转换的耳机和适配器。 VoIP终端通过联络中心网络接收和发送VoIP指令和应用程序接口指令。 音频终端从麦克风接收音频信号并将音频信号发送到扬声器。 适配器的处理器将接收到的VoIP信号转换为所发送的音频信号，并将接收到的音频信号转换为传输的VoIP指令。
-
公开(公告)号：US20090175437A1
公开(公告)日：2009-07-09
申请号：US11970825
申请日：2008-01-08
Applicant: Malcom Strandberg
Inventor： Malcom Strandberg
IPC: H04M3/50
CPC classification number: H04M3/5237 , H04M2207/203
Abstract: Generally, the invention is a device, method, and system for transferring a communication session from a first call center to a second call center. An exemplary system may have a first call center and a second call center. The first call center may have a first call management device, a call information posting device, and one or more agent communication terminals. The first call management device connects at least one telephone call from a customer to an agent communication terminal of the first call center. The call posting device produces a webpage of contact information associated with the customer. The second call center may have a second call management device different from the first call management device, a call information retrieving device, and one or more agent communication terminals. The call information retrieving device accesses the webpage. The second call management device uses the contact information to connect a call from an agent communication terminal of the second call center to the customer.
Abstract translation: 通常，本发明是用于将通信会话从第一呼叫中心传送到第二呼叫中心的设备，方法和系统。 示例性系统可以具有第一呼叫中心和第二呼叫中心。 第一呼叫中心可以具有第一呼叫管理设备，呼叫信息发布设备和一个或多个代理通信终端。 第一呼叫管理设备将来自客户的至少一个电话呼叫连接到第一呼叫中心的代理通信终端。 呼叫发布设备产生与客户相关联的联系人信息的网页。 第二呼叫中心可以具有与第一呼叫管理设备不同的第二呼叫管理设备，呼叫信息检索设备和一个或多个代理通信终端。 呼叫信息检索装置访问网页。 第二呼叫管理设备使用联系人信息将来自第二呼叫中心的代理通信终端的呼叫连接到客户。
-
9.发明申请Unified Command and Control of a Multiplicity of Heterogeneous Systems Supporting Call Center Functionality 有权支持呼叫中心功能的异构系统的多重统一命令和控制公开(公告)号：US20090067611A1
公开(公告)日：2009-03-12
申请号：US11851931
申请日：2007-09-07
Applicant: James Barnett , Malcom Strandberg , Robert Owens
Inventor： James Barnett , Malcom Strandberg , Robert Owens
IPC: H04M3/00
CPC classification number: H04M3/5237
Abstract: A method and apparatus are provided for operating a plurality of call center products. The method includes the steps of providing an enterprise administration server and disposing a respective terminal adapter between the enterprise administration server and each of the plurality of call center products. The method further includes the steps of a terminal adapter of a call center of the plurality of call center products receiving a database instruction from the enterprise administration server; the terminal adapter mapping a database instruction between a protocol of the enterprise administration server and a protocol of the call center product and the call center product executing the instruction.
Abstract translation: 提供一种操作多个呼叫中心产品的方法和装置。 该方法包括以下步骤：提供企业管理服务器，并且在企业管理服务器和多个呼叫中心产品中的每一个之间设置相应的终端适配器。 该方法还包括接收来自企业管理服务器的数据库指令的多个呼叫中心产品的呼叫中心的终端适配器的步骤; 终端适配器映射企业管理服务器的协议与呼叫中心产品的协议和执行该指令的呼叫中心产品之间的数据库指令。
-
公开(公告)号：US5604740A
公开(公告)日：1997-02-18
申请号：US336264
申请日：1994-11-08
Applicant: Michael Pinault , Malcom Strandberg
Inventor： Michael Pinault , Malcom Strandberg
CPC classification number: H04M3/487 , H04Q11/0407 , H04M7/006 , H04Q2213/13031 , H04Q2213/13103 , H04Q2213/13106 , H04Q2213/13107 , H04Q2213/13174 , H04Q2213/1322 , H04Q2213/13292 , H04Q2213/13299 , H04Q2213/13389 , H04Q2213/13396
Abstract: A multi-path digital signal processor for use in a telephony system provides a first data path for interfacing to a local area network, a second data path for interfacing to an industry standard computer backplane bus, and at least one third data path for interfacing to at least one time division multiplexed digital signal path. The Digital Signal Processor may transmit and receive data by any or all of these means to allow efficient data transfer and processing by the Digital Signal Processor in a telephony system.
Abstract translation: 用于电话系统的多路径数字信号处理器提供用于与局域网接口的第一数据路径，用于与工业标准计算机背板总线接口的第二数据路径，以及至少一个第三数据路径， 至少一个时分复用数字信号路径。 数字信号处理器可以通过这些装置中的任何或所有方式发送和接收数据，以允许电话系统中的数字信号处理器进行有效的数据传输和处理。
-
-
-
-
-
-
-
-
-
Search Results
13
records
(took 0.021 seconds)
