公开(公告)号：US20090271469A1

公开(公告)日：2009-10-29

申请号：US12150418

申请日：2008-04-28

Applicant: David S. Benco ,  Michael J. Hawley ,  Anne Y. Lee

Inventor： David S. Benco ,  Michael J. Hawley ,  Anne Y. Lee

IPC: G06F15/16

CPC classification number: H04L65/1076 ,  H04L65/1016 ,  H04L67/24 ,  H04M3/42059 ,  H04M3/42221 ,  H04M3/42348 ,  H04M2201/16 ,  H04M2201/50 ,  H04M2242/04 ,  H04N21/25841 ,  H04N21/2743 ,  H04N21/41407 ,  H04N21/643 ,  H04N21/814 ,  H04N21/8146 ,  H04W4/90 ,  H04W76/50

Abstract: A system comprising a first network element, a second network element and a communication device. The first network element is communicatively coupled to the second network element and the communication device. The communication device sends multimedia session information to the first network element. The first network element analyzes the multimedia session information for urgent emergency circumstances. The first network element forwards the multimedia session information to a destination on the second network element if urgent emergency circumstances are found in the multimedia session information.

Abstract translation: 一种包括第一网络元件，第二网络元件和通信设备的系统。 第一网络元件通信地耦合到第二网络元件和通信设备。 通信设备向第一网元发送多媒体会话信息。 第一个网络元素分析紧急情况下的多媒体会话信息。 如果在多媒体会话信息中发现紧急紧急情况，则第一网元将多媒体会话信息转发到第二网元上的目的地。

公开(公告)号：US20090201979A1

公开(公告)日：2009-08-13

申请号：US12083649

申请日：2006-10-14

Applicant: Rudolf Dollinger

Inventor： Rudolf Dollinger

IPC: H04B3/46

CPC classification number: H04M3/30 ,  H04M2201/16 ,  H04M2203/057

Abstract: In a method for checking a subscriber line with a first and a second electrical line, wherein each line is connected to an encoder/decoder via a subscriber line circuit, the first line is connected to ground, a resistance of the second line is increased, an audio signal is outputted from the encoder/decoder to the first line; and a first frequency-selective signal is measured at a point at which the encoder/decoder is connected to the first line. Further, the second line is connected to ground, a resistance of the first line is increased, a further audio signal is output from the encoder/decoder to the second line, and a second frequency-selective signal is measured at a point at which the encoder/decoder is connected to the second line. An amplitude difference between the first and second frequency-selective signals is ascertained.

Abstract translation: 在用第一和第二电线检查用户线路的方法中，每条线经由用户线电路连接到编码器/解码器，第一线路连接到地，第二线路的电阻增加， 音频信号从编码器/解码器输出到第一行; 并且在编码器/解码器连接到第一线的点处测量第一频率选择信号。 此外，第二线路连接到地，第一线路的电阻增加，另外的音频信号从编码器/解码器输出到第二线路，并且第二频率选择信号在 编码器/解码器连接到第二行。 确定第一和第二频率选择信号之间的振幅差。

公开(公告)号：US20090028316A1

公开(公告)日：2009-01-29

申请号：US11828677

申请日：2007-07-26

Applicant: Peeyush Jaiswal ,  Naveen Narayan

Inventor： Peeyush Jaiswal ,  Naveen Narayan

IPC: H04M3/56

CPC classification number: H04M3/566 ,  H04M2201/16

Abstract: A method of and system for managing a conference call among participants and a moderator provides a control mode in which only one participant can speak at time. All participants other than the speaker are muted. The system maintains a talk queue. When a participant requests to speak, the system places the participant in the talk queue. The system may announce to the moderator that the participant has registered to speak. The system may also announce to the moderator the participant's position in the talk queue. When a speaking participant relinquishes, or is preempted from, the speaking position, the system mutes the speaking participant. The system informs the participant at the top of the talk queue that it is his or her turn to speak and unmutes that participant, whereby that participant becomes the new speaking participant. The system removes the new speaking participant from the talk queue. The system may announce their respective positions to the other participants in the talk queue. The system may include priority codes. If a participant enters a priority code when he or she requests to speak, the system places the participant at the top of the talk queue. If the participant does not enter a priority code, the system places the participant at the bottom of the talk queue.

Abstract translation: 用于在参与者和主持人之间管理电话会议的方法和系统提供了一个控制模式，其中只有一个参与者可以在时间上说话。 扬声器以外的所有参与者都被静音。 系统维护一个通话队列。 当参与者请求发言时，系统将参与者放在通话队列中。 该系统可以向主持人宣布参与者已经注册说话。 系统还可以向主持人通知参与者在通话队列中的位置。 说话的参与者放弃或者被抢占的话，系统会使说话的参与者静音。 系统通知对讲队列顶部的参与者，他或她轮到说话并取消静音该参与者，从而该参与者成为新的演讲参与者。 系统从通话队列中删除新的讲话人。 系统可以向对方队列中的其他参与者宣布其各自的位置。 该系统可以包括优先级代码。 如果参与者在请求发言时输入优先级代码，则系统将参与者放在通话队列的顶部。 如果参与者没有输入优先级代码，系统会将参与者放在通话队列的底部。

公开(公告)号：US07467188B2

公开(公告)日：2008-12-16

申请号：US10770310

申请日：2004-02-02

Applicant: Robert S. Hoblit

Inventor： Robert S. Hoblit

IPC: G06F15/16

CPC classification number: H04M3/53366 ,  G06Q30/00 ,  G06Q30/02 ,  H04L51/26 ,  H04M3/42314 ,  H04M3/533 ,  H04M2201/14 ,  H04M2201/16 ,  H04M2203/4554

Abstract: A method for scheduling and transmitting messages is disclosed. The method comprises storing a plurality of audio files in an audio database, generating a schedule of queued messages via the plurality of audio files, transmitting the queued messages based on the schedule, reconfiguring the schedule based on a user interaction delivering the queued messages in accordance with the reconfigured schedule. Through the use of the method in accordance with the present invention, a scheduled plurality of messages can be transmitted in a clear and professional manner. Additionally, “ad hoc” messages can be incorporated into the schedule without significantly disrupting the other messages.

Abstract translation: 公开了一种用于调度和传送消息的方法。 该方法包括将多个音频文件存储在音频数据库中，经由多个音频文件生成排队消息的调度，基于该调度发送排队的消息，基于根据用户交互传递排队的消息来重新配置调度 与重新配置的时间表。 通过使用根据本发明的方法，可以以清晰和专业的方式传送调度的多个消息。 此外，“ad hoc”消息可以并入到进度表中，而不会明显地中断其他消息。

公开(公告)号：US20080198994A1

公开(公告)日：2008-08-21

申请号：US11917461

申请日：2006-06-05

Applicant: Xueqiang Yan Yan

Inventor： Xueqiang Yan Yan

IPC: H04M3/42

CPC classification number: H04M7/003 ,  H04M1/2535 ,  H04M1/2745 ,  H04M3/42102 ,  H04M2201/16 ,  H04M2201/18 ,  H04M2242/22

Abstract: The present invention relates to a general intellectual click-to-dial method and a software architecture thereof. The software architecture, which is installed on the PC end of a user, comprises: a configuration module for configuring a locally-configured telephone number and a default format of telephone number; a number acquisition module for monitoring and deciding whether the user has selected a text content; a number analysis module for deciding telephone number validity of the text content selected by the user based on the default format of telephone number provided by said configuration module, and for providing an interface for user click-to-dial where the selected text content is a valid telephone number; and a dialing module for forming a click-to-dial message and sending it to a click-to-dial server. The invention breaks through the restriction of existing click-to-dial, and hence is suitable for not only the case in which telephone numbers are embedded in Web pages but also the case in which telephone numbers are embedded in any text-based electronic documents. Therefore, the invention provides high value-added applications for VoIP enterprise application IP Centrex and IP PBX.

Abstract translation: 本发明涉及一般的智能点击拨号方法及其软件架构。 安装在用户PC端的软件架构包括：用于配置本地配置的电话号码和电话号码的默认格式的配置模块; 数字获取模块，用于监视和判定用户是否选择了文本内容; 数字分析模块，用于基于由所述配置模块提供的电话号码的默认格式来确定用户选择的文本内容的电话号码有效性，并且用于提供用户点击拨号的接口，其中所选择的文本内容是 有效电话号码; 以及用于形成点击拨号消息并将其发送到点击拨号服务器的拨号模块。 本发明突破了现有点击拨号的限制，因此不仅适用于网页中嵌入电话号码的情况，还适用于将电话号码嵌入到任何基于文本的电子文档中的情况。 因此，本发明为VoIP企业应用IP Centrex和IP PBX提供了高附加值的应用。

公开(公告)号：US20030225730A1

公开(公告)日：2003-12-04

申请号：US10162092

申请日：2002-06-03

Applicant: RightNow Technologies, Inc.

Inventor： Doug Warner ,  Mike Myer ,  Tom Abshire

IPC: G06F007/00

CPC classification number: H04M3/493 ,  H04M3/2218 ,  H04M3/36 ,  H04M3/4936 ,  H04M3/5166 ,  H04M2201/12 ,  H04M2201/16 ,  H04M2203/355 ,  H04M2203/551 ,  Y10S707/99942 ,  Y10S707/99943

Abstract: A system, method, and computer program product for dynamically adapting selections in an automatic phone support system is described. The invention may integrate a dynamic knowledge base of responses with the menu selections on an automated phone system or other response system to present the most frequently used items earlier in the option list, or otherwise order options and information. Call data may be captured from single callers or historical ensembles of callers. An automatically generated similarity relationship may be used to initialize the system without historical call data, based on textual similarity or other techniques. Prioritization of options provides a more enjoyable, efficient experience for callers without increasing administrative overhead.

Abstract translation: 描述了用于在自动电话支持系统中动态地适应选择的系统，方法和计算机程序产品。 本发明可以将响应的动态知识库与自动电话系统或其他响应系统上的菜单选择集成，以在选项列表中提前最频繁地使用的项目，或以其他方式订购选项和信息。 呼叫数据可以从单个呼叫者或呼叫者的历史集合中获取。 基于文本相似性或其他技术，可以使用自动生成的相似关系来初始化没有历史呼叫数据的系统。 选项的优先级为呼叫者提供了更加愉快，有效的体验，而不增加管理开销。

公开(公告)号：US06658102B1

公开(公告)日：2003-12-02

申请号：US09601950

申请日：2000-08-09

Applicant: Vincent Reinier Van Amerongen

Inventor： Vincent Reinier Van Amerongen

IPC: H04M342

CPC classification number: H04M3/527 ,  H04M2201/16 ,  H04M2201/40

Abstract: A method and apparatus for communication by means of an electronic call assistant which is able to operate in at least either a background mode or in a foreground mode wherein: the electronic call assistant is arranged to arrange waiting tasks in a priority list in accordance with a priority sequence; and the foreground mode comprises at least a guiding mode which is entered by the electronic call assistant as soon as a user has switched the electronic call assistant from its background to its foreground mode and in which the electronic call assistant controls carrying out the waiting tasks in accordance with the priority sequence of the waiting tasks in the priority list.

Abstract translation: 一种用于通过电话呼叫助理进行通信的方法和装置，其能够至少在背景模式或前台模式中操作，其中：电子呼叫助理被安排为按照 优先顺序; 并且前景模式至少包括由用户将电子呼叫助理从其背景切换到其前台模式时由电子呼叫助理输入的引导模式，并且其中电子呼叫助手控制执行等待任务 根据优先级列表中的等待任务的优先级顺序。

公开(公告)号：US20020164001A1

公开(公告)日：2002-11-07

申请号：US10190029

申请日：2002-07-03

Inventor： John Holland ,  Paul Ranford ,  Peter Robson ,  Neal Oliver

IPC: H04M001/64

CPC classification number: H04M7/0036 ,  H04M3/367 ,  H04M3/487 ,  H04M3/493 ,  H04M3/51 ,  H04M3/5234 ,  H04M7/0018 ,  H04M2201/16 ,  H04M2201/40 ,  H04Q3/0045 ,  H04Q3/0054

Abstract: A call processing system is disclosed wherein plural platforms are populated with plural voice boards. Each board on the different platforms is populated with different resources, and resources may be allocated from any board and any platform to process calls. In a preferred implementation, a priority system is established so that co-located resources are preferred.

Abstract translation: 公开了一种呼叫处理系统，其中多个平台装有多个语音板。 不同平台上的每个电路板都填充有不同的资源，资源可以从任何电路板和任何平台分配来处理电话。 在优选实施方式中，建立优先级系统，使得优先配置共享资源。

公开(公告)号：US20180352093A1

公开(公告)日：2018-12-06

申请号：US16103785

申请日：2018-08-14

Applicant: Fred Roby ,  Stephen Jason Freeland

Inventor： Fred Roby ,  Stephen Jason Freeland

IPC: H04M7/00 ,  G06F21/31 ,  H04M3/42

CPC classification number: H04M7/0078 ,  G06F21/313 ,  H04M3/42008 ,  H04M3/42382 ,  H04M7/0066 ,  H04M2201/16

Abstract: A system and method is provided for facilitating a communication between a client and an advisor. The system preferably includes a client device, an advisor device, and a host device, all connected via a network. The client device may interact with a website to request a communication with an advisor. The host device may provide the request to the advisor via a mobile application operating on the advisor device. The mobile application may also be used to upload data to the host device and to participate in the scheduled communication, such as a telephone call. Prior to using the application to participate in the communication, the host device may verify the application by calling it and verbally requesting the entry of verification data. If the advisor enters correct data, the application will be considered verified, and the advisor can use it to participate in the scheduled communication with the client.

公开(公告)号：US10063706B2

公开(公告)日：2018-08-28

申请号：US14613870

申请日：2015-02-04

Applicant: International Business Machines Corporation

Inventor： Kelly Abuelsaad ,  Soobaek Jang ,  Maneesh Mehra ,  Renier R. Morales ,  Michael S. Rieth

IPC: H04W4/06 ,  H04M3/56

CPC classification number: H04M3/565 ,  H04M2201/16 ,  H04M2203/2072 ,  H04M2203/5081 ,  H04W4/06

Abstract: In general, embodiments of the present invention relate to conference management. Specifically, sequentially scheduled conferences (e.g., conference calls) are determined for a conference participant. The connection details (e.g., call-in details) for the second of the two conferences are retrieved. If the conference is not over when the second conference is scheduled to begin, a connection is initiated with the second conference using the connection details while maintaining a connection to the first conference.