公开(公告)号：EP2157571B1

公开(公告)日：2018-10-10

申请号：EP09168152.8

申请日：2009-08-19

Applicant: Universal Entertainment Corporation

Inventor： Huang, Shengyang ,  Katukura, Hiroshi

IPC: G10L15/22 ,  G06F17/27 ,  H04M3/493

CPC classification number: G10L15/22 ,  G06F17/279 ,  G06F17/2795 ,  H04M3/4936 ,  H04M2201/39 ,  H04M2201/40

Abstract: An automatic answering device and an automatic answering method for automatically answering to a user utterance are configured: to prepare a conversation scenario that is a set of input sentences and replay sentences, the input sentences each corresponding to a user utterance assumed to be uttered by a user, the reply sentences each being an automatic reply to the inputted sentence; to accept a user utterance; to determine the reply sentence to the accepted user utterance on the basis of the conversation scenario; and to present the determined reply sentence to the user. Data of the conversation scenario have a data structure that enables the inputted sentences and the reply sentences to be expressed in a state transition diagram in which each of the inputted sentences is defined as a morphism and the reply sentence corresponding to the inputted sentence is defined as an object.

公开(公告)号：EP2321952B1

公开(公告)日：2018-01-03

申请号：EP09778317.9

申请日：2009-09-03

Applicant: Unify GmbH & Co. KG

Inventor： POTT, Philipp ,  AUGUSTIN, Stefan

IPC: H04M3/56 ,  H04M3/42 ,  H04M7/00

CPC classification number: H04M3/567 ,  H04M3/42221 ,  H04M7/006 ,  H04M2201/39 ,  H04M2201/40 ,  H04M2203/1041 ,  H04M2203/5063

公开(公告)号：EP2312821B1

公开(公告)日：2017-08-23

申请号：EP10181559.5

申请日：2010-09-29

Applicant: Avaya Inc.

Inventor： Adkar, Ashutosh ,  Kulkarni, Amey ,  Paithankar, Anand

IPC: H04M3/51

CPC classification number: H04M7/0027 ,  H04M1/72558 ,  H04M3/53366 ,  H04M2201/39 ,  H04M2201/42 ,  H04M2201/60

公开(公告)号：EP3039803B1

公开(公告)日：2017-07-19

申请号：EP13762650.3

申请日：2013-08-29

Applicant: Unify GmbH & Co. KG

Inventor： KARIMI-CHERKANDI, Bizhan ,  KOUCHRI, Farrokh Mohammadzadeh ,  ALI, Schah Walli

IPC: G10L13/04 ,  G10L15/00 ,  H04L1/20 ,  G10L25/69 ,  G10L15/26 ,  H04M3/22 ,  H04L1/00 ,  H04Q11/04

CPC classification number: H04M3/2236 ,  G10L13/04 ,  G10L15/005 ,  G10L15/26 ,  G10L25/69 ,  H04L1/0017 ,  H04L1/20 ,  H04L5/006 ,  H04L43/16 ,  H04M3/2227 ,  H04M2201/18 ,  H04M2201/39 ,  H04M2201/40 ,  H04Q11/0428 ,  H04W28/0289

公开(公告)号：EP2974250B1

公开(公告)日：2017-02-15

申请号：EP14717041.9

申请日：2014-03-14

Applicant: Qualcomm Incorporated

Inventor： VARGHESE, Vinay ,  PODDAR, Manish

IPC: H04M3/42 ,  H04W88/06

CPC classification number: H04W4/12 ,  H04M3/42246 ,  H04M2201/39 ,  H04M2201/40 ,  H04M2207/18 ,  H04W8/183 ,  H04W88/06

公开(公告)号：EP2758957A4

公开(公告)日：2015-04-01

申请号：EP12833593

申请日：2012-09-21

Applicant: SYNCHRONOSS TECHNOLOGIES INC

Inventor： SUENDERMANN DAVID ,  LISCOMBE JACKSON ,  BLOOM JONATHAN ,  LI GRACE ,  PIERACCINI ROBERTO

IPC: G10L15/00 ,  H04M3/493 ,  H04M3/51

CPC classification number: H04M3/4936 ,  H04M3/5166 ,  H04M2201/39 ,  H04M2201/40 ,  H04M2203/355

Abstract: A dialog manager for a spoken dialog system. A decision module selects a path from a plurality of alternative paths for a given call, wherein each path implements one of a plurality of strategies for a call flow. A weighting module weights the path selection decision and is connected to a probability estimator for estimating the probability value that a given one of the plurality of paths is the best-performing path.

公开(公告)号：EP2754285A1

公开(公告)日：2014-07-16

申请号：EP12830570.3

申请日：2012-09-07

Applicant: Five9, Inc.

Inventor： FRIED, Lance ,  KATZ, Joseph

IPC: H04M3/00

CPC classification number: G06Q10/10 ,  G06Q50/01 ,  G10L15/30 ,  H04L51/32 ,  H04L67/327 ,  H04M3/5141 ,  H04M3/5231 ,  H04M2201/39 ,  H04M2201/40 ,  H04M2201/60 ,  H04M2203/655

Abstract: A social proxy and protocol gateway for interfacing with a carrier network, a social listening device, a social network or proprietary social feedback apparatus, and a contact center and contact center database is disclosed. A data link is connected to a carrier network to receive, author tags, attributes, and routing information requests and other routing data. Additional data links are connected to a contact center database and a social network listening device or proprietary social feedback apparatus to obtain information used in determining routing and tagging instructions. A user interface is connected to the social proxy and protocol gateway to accept configurable conditions for determining routing instructions. A text conversion function and speech conversion function is disclosed for providing media conversion for the requirements of each target enterprise contact center.

公开(公告)号：EP2720144A2

公开(公告)日：2014-04-16

申请号：EP13188203.7

申请日：2013-10-11

Applicant: Maltseff, Paul ,  Byford, Roger ,  Logan, James Randall

Inventor： Maltseff, Paul ,  Byford, Roger ,  Logan, James Randall

IPC: G06F3/16 ,  G09B5/06 ,  H04M3/493

CPC classification number: G06F3/167 ,  G09B5/06 ,  G09B5/062 ,  G10L13/00 ,  G10L2015/223 ,  H04M3/4936 ,  H04M2201/39

Abstract: A voice-enabled document system facilitates execution of service delivery operations by eliminating the need for manual or visual interaction during information retrieval by an operator. Access to voice-enabled documents (400) can facilitate operations for mobile vendors, on-site or field-service repairs, medical service providers, food service providers, and the like. Service providers can access the voice-enabled documents by using a client device to retrieve the document, display it on a screen, and, via voice commands initiate playback of selected audio files containing information derived from text data objects selected from the document. Data structures (402, 406, 408) that are components of a voice-enabled document include audio playback files (406) and a logical association (408) that links the audio playback files (406) to user-selectable fields, and to a set of voice commands.

Abstract translation: 支持语音的文档系统通过在操作者的信息检索期间消除对手动或视觉交互的需要来促进服务传递操作的执行。 访问支持语音的文档（400）可以促进移动供应商，现场或现场服务维修，医疗服务提供商，食品服务提供商等的操作。 服务提供商可以通过使用客户端设备检索文档，将其显示在屏幕上，并且通过语音命令启动包含从文档中选择的文本数据对象导出的信息的所选音频文件的播放，来访问支持语音的文档。 作为支持语音的文档的组件的数据结构（402,406,408）包括将音频回放文件（406）链接到用户可选择的字段的音频回放文件（406）和逻辑关联（408） 一组语音命令。

公开(公告)号：EP2106653B1

公开(公告)日：2014-04-09

申请号：EP08714021.6

申请日：2008-01-25

Applicant: Eliza Corporation

Inventor： LAVOIE, Lisa ,  MERROW, Lucas ,  DRANE, Alexandra ,  RIZZO, Frank ,  KRULL, Ivy

IPC: H04M1/64 ,  H04M3/493 ,  G10L13/02

CPC classification number: G10L13/0335 ,  G06F17/2785 ,  G10L13/033 ,  G10L13/04 ,  G10L13/10 ,  G10L15/1822 ,  G10L15/22 ,  G10L15/28 ,  G10L17/22 ,  G10L17/24 ,  G10L2015/228 ,  H04M3/4936 ,  H04M3/4938 ,  H04M2201/39

Abstract: Methods and systems are described in which spoken voice prompts can be produced in a manner such that they will most likely have the desired effect, for example to indicate empathy, or produce a desired follow-up action from a call recipient. The prompts can be produced with specific optimized speech parameters, including duration, gender of speaker, and pitch, so as to encourage participation and promote comprehension among a wide range of patients or listeners. Upon hearing such voice prompts, patients/listeners can know immediately when they are being asked questions that they are expected to answer, and when they are being given information, as well as the information that considered sensitive.

公开(公告)号：EP2663064A2

公开(公告)日：2013-11-13

申请号：EP13167001.0

申请日：2013-05-08

Applicant: Samsung Electronics Co., Ltd

Inventor： Kang, Sangki ,  Ko, Jungwan ,  Kong, Kichoon ,  Kim, Kyungtae ,  Lee, Sanghoon

IPC: H04M1/725 ,  H04M3/533 ,  H04W4/18

CPC classification number: H04W8/22 ,  G10L13/00 ,  G10L15/26 ,  H04M1/7255 ,  H04M1/72552 ,  H04M1/72555 ,  H04M1/72569 ,  H04M1/72572 ,  H04M3/42382 ,  H04M2201/39 ,  H04M2201/40 ,  H04M2201/60 ,  H04M2203/253

Abstract: An operation method capable of adaptively operating at least one of a Speech To Text (STT) service and a Text To Speech (TTS)service according to setting or user operation and a system thereof are provided. The method includes requesting a specific type of a communication service connection to a reception side terminal by a transmission side terminal, and performing an operation of at least one of a speech to text service providing speech recognition based text and a text to speech service converting the text into speech data between the reception side terminal and the transmission side terminal, and includes one of recognizing speech data provided from the transmission side terminal and converting the speech data into a text based on a first speech process supporting device connected to the transmission side terminal.