公开(公告)号：EP2312820B1

公开(公告)日：2019-03-06

申请号：EP10181568.6

申请日：2010-09-29

Applicant: Avaya Inc.

Inventor： Adkar, Ashutosh ,  Kulkarni, Amey ,  Michaelis, Paul Roller ,  Paithankar, Anand

IPC: H04M3/493 ,  H04M3/51

公开(公告)号：EP2312821B1

公开(公告)日：2017-08-23

申请号：EP10181559.5

申请日：2010-09-29

Applicant: Avaya Inc.

Inventor： Adkar, Ashutosh ,  Kulkarni, Amey ,  Paithankar, Anand

IPC: H04M3/51

CPC classification number: H04M7/0027 ,  H04M1/72558 ,  H04M3/53366 ,  H04M2201/39 ,  H04M2201/42 ,  H04M2201/60

公开(公告)号：EP2312821A1

公开(公告)日：2011-04-20

申请号：EP10181559.5

申请日：2010-09-29

Applicant: Avaya Inc.

Inventor： Adkar, Ashutosh ,  Kulkarni, Amey ,  Paithankar, Anand

IPC: H04M3/51

CPC classification number: H04M7/0027 ,  H04M1/72558 ,  H04M3/53366 ,  H04M2201/39 ,  H04M2201/42 ,  H04M2201/60

Abstract: Methods, devices and systems for sharing content as part of a voice telephony session are provided. More specifically, content can be added to a voice communication session by selecting, dragging, and dropping a representation of that content onto a representation of the voice communication session. Where the selected content comprises an audio file, that content is played over the voice communication channel. Where the selected content comprises text, the text is converted to speech, and then played over the voice communication channel.

Abstract translation: 所提供的方法，装置和系统共享内容的语音电话会话的一部分。 更具体地，内容可以通过选择，拖和滴的内容的表示并走上语音通信会话的表示被添加到语音通信会话。 所选择的内容的音频文件包括，没有播放内容在话音通信信道。 在所选择的内容包括文本时，文本被转换成语音，再玩过通过语音通信信道。

公开(公告)号：EP2312820A1

公开(公告)日：2011-04-20

申请号：EP10181568.6

申请日：2010-09-29

Applicant: Avaya Inc.

Inventor： Adkar, Ashutosh ,  Kulkarni, Amey ,  Michaelis, Paul Roller ,  Paithankar, Anand

IPC: H04M3/493 ,  H04M3/51

CPC classification number: H04M3/493 ,  H04M3/5166 ,  H04M2201/42 ,  H04M2203/357

Abstract: Methods, devices and systems for selecting IVR script and initiating that IVR script are provided. More specifically, playback of an IVR script to a user of a client endpoint can be initiated by an agent at a content sharing endpoint selecting, dragging, and dropping a representation of that IVR script onto a representation of the voice communication session. After initiation of the IVR script, the agent can drop off of the call, leaving the IVR system to interact with the client endpoint without requiring further agent involvement.

Abstract translation: 提供了选择IVR脚本并启动IVR脚本的方法，设备和系统。 更具体地，可以由内容共享端点上的代理发起IVR脚本到客户机端点的用户的回放，选择，拖放并将该IVR脚本的表示丢弃到语音通信会话的表示上。 在启动IVR脚本后，代理可以放弃呼叫，使IVR系统与客户端点交互，而不需要进一步的代理参与。