-
公开(公告)号：US20180115647A1
公开(公告)日：2018-04-26
申请号：US15850807
申请日：2017-12-21
Applicant: Unify GmbH & Co. KG
Inventor： Jurgen Luers , Ingolf Thiele
CPC classification number: H04M3/5235 , H04M3/42365 , H04M3/46 , H04M3/5232 , H04M3/54 , H04M2201/14 , H04M2201/16 , H04M2203/2038 , H04M2203/551 , H04M2203/556
Abstract: A communication system and method for routing communications can include a communication device that is configured to route a communication connection based on empirical data relating to an attempted communication. For instance, in some embodiments the device of a communication system can be configured to utilize stored and classified empirical data for automatically determining a subject of an attempted communication made by a user via the user's communication terminal and dependencies the user for that attempted communication may have on a callee for use in establishing a connection for the caller based on the determined dependencies and determined subject of the attempted communication. Information regarding the determined subject of the communication attempt can be based on the stored empirical data. The attempted communication can also be rerouted to another user based on the empirical communication data if that attempted communication is not established within a pre-selected time period.
-
222.发明授权公开(公告)号：US09924038B2
公开(公告)日：2018-03-20
申请号：US15397661
申请日：2017-01-03
Inventor： Nikolay Anisimov , Yevgeniy Petrovykh , Mark Scott
CPC classification number: H04M3/5191 , G06Q10/067 , H04M3/51 , H04M3/5175 , H04M3/5183 , H04M3/5232 , H04M2201/16
Abstract: In a contact center, a system for processing communication events has an interaction server for managing events waiting to be routed, a routing server for routing the events, a rules engine, and a gateway server executing rules invocation logic and interacting with the rules engine. The interaction server tracks incoming events, initiates and sends a routing request to the routing server, including a special routing object, for each event that requires conformance to business rules, the routing server, executing the routing object, sends an execution request to the gateway server, which upon receipt of the request prepares a business object model (BOM), being a set of facts upon which the rules engine executes rules appropriate to the facts, resulting in routing direction for the routing server to route the event.
-
公开(公告)号：US09888123B2
公开(公告)日：2018-02-06
申请号：US15431308
申请日：2017-02-13
Inventor： Michael Rybachenko , Ivan Lysiuk
CPC classification number: H04M3/5235 , H04M3/5232 , H04M3/5233 , H04M2201/14 , H04M2201/16
Abstract: A system and method include a processor and a memory. The memory stores instructions, which when executed by the processor, causes the processor to allocate interactions to a server based on a function of a criteria over time, where the server can only handle a determined number of interactions at a time.
-
公开(公告)号：US20170223191A1
公开(公告)日：2017-08-03
申请号：US15491342
申请日：2017-04-19
Applicant: Unify GmbH & Co. KG
Inventor： Jurgen Luers , Ingolf Thiele
CPC classification number: H04M3/5235 , H04M3/42365 , H04M3/46 , H04M3/5232 , H04M3/54 , H04M2201/14 , H04M2201/16 , H04M2203/2038 , H04M2203/551 , H04M2203/556
Abstract: A communication system and method for routing communications can include a communication device that is configured to route a communication connection based on empirical data relating to an attempted communication. For instance, in some embodiments the device of a communication system can be configured to utilize stored and classified empirical data for automatically determining a subject of an attempted communication made by a user via the user's communication terminal and dependencies the user for that attempted communication may have on a callee for use in establishing a connection for the caller based on the determined dependencies and determined subject of the attempted communication. Information regarding the determined subject of the communication attempt can be based on the stored empirical data. The attempted communication can also be rerouted to another user based on the empirical communication data if that attempted communication is not established within a pre-selected time period.
-
公开(公告)号：US20170201622A1
公开(公告)日：2017-07-13
申请号：US15312923
申请日：2015-07-05
Applicant: MOTOROLA SOLUTIONS, INC.
Inventor： Xun FEI , Dajun CHEN , Yong TIAN , Hongxia WANG
IPC: H04M3/42 , H04M3/436 , H04M1/2745
CPC classification number: H04M3/42102 , H04M1/274508 , H04M1/274516 , H04M3/08 , H04M3/42 , H04M3/42382 , H04M3/436 , H04M2201/16 , H04M2201/18 , H04M2201/36 , H04M2203/558 , H04M2242/22
Abstract: A method and apparatus for detecting a stale number. A stale number detection device obtains a call number, a call number contact creation date, and a call number issue date for the call number. The stale number detection device determines that a stale number state exists when the call number issue date is later than the call number contact creation date. The stale number detection device generates a stale number notification based on the stale number state.
-
Patent Agency Ranking
公开(公告)号：US20170086060A1
公开(公告)日：2017-03-23
申请号：US15372574
申请日：2016-12-08
Applicant: International Business Machines Corporation
Inventor： Nataraj Shivashankaraiah
IPC: H04W8/18 , H04M1/2745 , H04M3/42 , H04W4/14
CPC classification number: H04W8/183 , H04M1/274508 , H04M1/274533 , H04M1/274575 , H04M1/274583 , H04M1/56 , H04M1/72519 , H04M3/4211 , H04M3/424 , H04M3/44 , H04M11/00 , H04M15/06 , H04M2201/16 , H04M2242/18 , H04M2250/60 , H04W4/14
Abstract: A tool for contacts management and automated calling. The tool displays, by one or more computer processors, a contact page for adding a contact, wherein the contact page includes at least one conditional flow statement field. The tool program prompts, by one more computer processors, to configure the at least one conditional flow statement field. The tool saves, by one or more computer processors, the contact based on the at least one control flow statement field. The tool initiates, by one or more computer processors, an automated call to the contact based, on the at least one conditional flow statement field. The tool applies, by one or more computer processors, the at least one conditional flow statement field to the automated call to the contact.
-
公开(公告)号：US09585002B2
公开(公告)日：2017-02-28
申请号：US15220735
申请日：2016-07-27
Applicant: International Business Machines Corporation
Inventor： Nataraj Shivashankaraiah
IPC: H04W8/18 , H04W4/14 , H04M3/42 , H04M3/44 , H04M1/2745
CPC classification number: H04W8/183 , H04M1/274508 , H04M1/274533 , H04M1/274575 , H04M1/274583 , H04M1/56 , H04M1/72519 , H04M3/4211 , H04M3/424 , H04M3/44 , H04M11/00 , H04M15/06 , H04M2201/16 , H04M2242/18 , H04M2250/60 , H04W4/14
Abstract: A tool for contacts management and automated calling. The tool displays, by one or more computer processors, a contact page for adding a contact, wherein the contact page includes at least one conditional flow statement field. The tool program prompts, by one more computer processors, to configure the at least one conditional flow statement field. The tool saves, by one or more computer processors, the contact based on the at least one control flow statement field. The tool initiates, by one or more computer processors, an automated call to the contact based, on the at least one conditional flow statement field. The tool applies, by one or more computer processors, the at least one conditional flow statement field to the automated call to the contact.
Abstract translation: 用于联系人管理和自动呼叫的工具。 所述工具由一个或多个计算机处理器显示用于添加联系人的联系人页面，其中所述联系人页面包括至少一个条件流程语句字段。 该工具程序通过一个计算机处理器提示配置至少一个条件流语句字段。 所述工具由一个或多个计算机处理器基于所述至少一个控制流程语句字段保存所述联系人。 所述工具由一个或多个计算机处理器在所述至少一个条件流程语句字段上启动对所述联系人的自动调用。 该工具由一个或多个计算机处理器将至少一个条件流程语句字段应用于对联系人的自动调用。
-
228.发明授权Prioritizing multiple callers with a suggested time for a caller to call back 有权确定多个呼叫者的优先级，具有呼叫者回拨的建议时间公开(公告)号：US09565300B2
公开(公告)日：2017-02-07
申请号：US15091885
申请日：2016-04-06
Applicant: Elwha LLC
Inventor： Alistair K. Chan , William David Duncan , Roderick A. Hyde , Ozgur Emek Yildirim
CPC classification number: H04M3/42195 , H04M1/64 , H04M3/42059 , H04M3/42348 , H04M3/432 , H04M3/53325 , H04M3/5335 , H04M3/53366 , H04M2201/16 , H04M2203/2072 , H04M2203/655 , H04W4/14
Abstract: A computing device includes a memory; and a processing circuit coupled to the memory and configured to receive call data regarding a plurality of telephone calls placed to the computing device, each of the plurality of telephone calls being placed by a caller; prioritize each caller based on the call data and prioritization data stored in the memory, the prioritization data providing an indication of a relationship between each caller and a receiver associated with the computing device and including at least one of electronic contact data, electronic calendar data, and social media data; determine a future time for each caller to speak with the receiver based on the prioritization of each caller; and transmit a message to each caller providing an indication of the future time.
Abstract translation: 计算设备包括存储器; 以及处理电路，其耦合到所述存储器并且被配置为接收关于放置到所述计算设备的多个电话呼叫的呼叫数据，所述多个电话呼叫中的每一个由呼叫者放置; 基于存储在存储器中的呼叫数据和优先级数据对每个呼叫者进行优先级排序，该优先化数据提供每个呼叫者和与计算设备相关联的接收者之间的关系的指示，并且包括电子联系人数据，电子日历数据， 和社交媒体数据; 确定每个呼叫者基于每个呼叫者的优先级与接收者通话的将来时间; 并向每个呼叫者发送消息以提供未来时间的指示。
-
公开(公告)号：US20160227040A1
公开(公告)日：2016-08-04
申请号：US15097215
申请日：2016-04-12
Applicant: Facebook, Inc.
Inventor： Mohit Talwar , Miladin Pavlicic , Siddharth Murlidhar
CPC classification number: H04M3/5315 , G10L15/265 , H04L41/04 , H04L41/08 , H04L51/16 , H04L51/36 , H04M1/72547 , H04M3/42382 , H04M3/53325 , H04M3/53333 , H04M7/0024 , H04M7/0033 , H04M7/006 , H04M2201/16 , H04M2207/18 , H04W4/12 , H04W12/06
Abstract: Methods and systems directed to retrieving voicemails from a voice mailbox server. In particular embodiments, a mailbox server may receive a notification from the voice mailbox server and connect to the voice mailbox server providing the credentials of a client device, and pull new voicemails for storage at the mailbox server. In particular embodiments, mailbox server periodically polls voice mailbox server for new voicemail messages. In particular embodiments, a client device polls or receives notification of new voicemails, and transmits a downloaded message to the mailbox server.
Abstract translation: 用于从语音邮箱服务器检索语音邮件的方法和系统。 在特定实施例中，邮箱服务器可以从语音邮箱服务器接收通知，并连接到提供客户端设备的凭据的语音邮箱服务器，并且拉取新的语音邮件以存储在邮箱服务器。 在特定实施例中，邮箱服务器周期性地轮询语音邮箱服务器以获得新的语音邮件消息。 在特定实施例中，客户端设备轮询或接收新的语音邮件的通知，并将下载的消息发送到邮箱服务器。
-
230.发明申请公开(公告)号：US20160205254A1
公开(公告)日：2016-07-14
申请号：US14596636
申请日：2015-01-14
Applicant: Unify GmbH & Co. KG
Inventor： Jurgen Luers , Ingolf Thiele
IPC: H04M3/523
CPC classification number: H04M3/5235 , H04M3/42365 , H04M3/46 , H04M3/5232 , H04M3/54 , H04M2201/14 , H04M2201/16 , H04M2203/2038 , H04M2203/551 , H04M2203/556
Abstract: A communication system and method for routing communications can include a communication device that is configured to route a communication connection based on empirical data relating to an attempted communication. For instance, in some embodiments the device of a communication system can be configured to utilize stored and classified empirical data for automatically determining a subject of an attempted communication made by a user via the user's communication terminal and dependencies the user for that attempted communication may have on a callee for use in establishing a connection for the caller based on the determined dependencies and determined subject of the attempted communication. Information regarding the determined subject of the communication attempt can be based on the stored empirical data. The attempted communication can also be rerouted to another user based on the empirical communication data if that attempted communication is not established within a pre-selected time period.
Abstract translation: 用于路由通信的通信系统和方法可以包括被配置为基于与尝试的通信相关的经验数据来路由通信连接的通信设备。 例如，在一些实施例中，通信系统的设备可以被配置为利用存储和分类的经验数据来自动确定用户通过用户的通信终端进行的尝试通信的对象，并且依赖于用户对该尝试的通信可能具有 基于所确定的依赖性和所尝试的通信的确定主题，在被叫方上用于建立呼叫者的连接。 关于通信尝试的确定主题的信息可以基于所存储的经验数据。 如果在预先选择的时间段内未建立尝试的通信，则尝试的通信也可以基于经验通信数据被重新路由到另一个用户。
-
-
-
-
-
-
-
-
-
Search Results
308
records
(took 0.022 seconds)
