Abstract:
A device detects that a first user device is calling a second user device while the second user device is calling the first user device, and sends a notification to the first user device or the second user device indicating that the first user device and the second user device are calling one another. The device receives a response to the notification indicating that the first user device and the second user device are to be connected for a call, designates the first user device or the second user device as a call originator, and connects the first user device and the second user device for the call.
Abstract:
In a method for checking a subscriber line with a first and a second electrical line, wherein each line is connected to an encoder/decoder via a subscriber line circuit, the first line is connected to ground, a resistance of the second line is increased, an audio signal is outputted from the encoder/decoder to the first line; and a first frequency-selective signal is measured at a point at which the encoder/decoder is connected to the first line. Further, the second line is connected to ground, a resistance of the first line is increased, a further audio signal is output from the encoder/decoder to the second line, and a second frequency-selective signal is measured at a point at which the encoder/decoder is connected to the second line. An amplitude difference between the first and second frequency-selective signals is ascertained.
Abstract:
An automated method and system is provided for configuring conference calls in which participants can be joined automatically at different times and in response to differing stimuli and in which presence information is used to configure and/or initiate the conference calls.
Abstract:
The present invention provides methods, devices, and systems for allowing a conference participant to politely join a conference already in progress. The conference participant may attempt to connect to the conference and the conferencing system may wait to allow the participant access to the conference until a polite moment occurs in the conference. Upon such an occurrence of a polite moment, the participant may be joined to the conference and the participant's presence may be announced.
Abstract:
The present invention provides a method for handling a call conflict at a call processing apparatus in a communication network, said call processing apparatus comprising a first call processing element which handles a first call initiated by a first terminal and a second call processing element which handles a second call initiated by a second terminal, when said second call processing element receives an incall message initiated by said first terminal and directed to communicate with said second terminal while said second terminal is in busy state, the method comprising: inquiring the called number in the call record of said second terminal; comparing initiating times of said first call and said second call, if said called number in said call record of said second terminal is the number of said first terminal contained in said incall message; and releasing the call with later initiating time and continuing setting up of the call with earlier initiating time, based on result of the comparison. Corresponding call processing apparatus and program product are also disclosed.
Abstract:
A connection device that does not require complicated operation by a user an interconnects a single-display conference terminal and the multi-display conference terminal includes an address holding unit (103) configured which holds address information indicating an address of the single-display conference terminal and address information indicating an address of the connection device, a media information obtaining unit (105) which obtains information related to media that each of the single-display conference terminals can process, and holds the entire obtained information as first media information, a session control unit (104) which establishes a session with the multi-display conference terminal using the address information of the connection device and the first media information obtained by the media information obtaining unit (105), while obtaining second media information related to media that the multi-display conference terminal can process, and a media control unit (106) which establishes a session with the single-display conference terminals using the second media information obtained by the session control unit (104) and controls the single-display conference terminals to transmit and receive data.
Abstract:
A computing device includes a processing unit and a system memory connected to the processing unit. The system memory includes instructions that, when executed by the processing unit, cause the processing unit to: retrieve a pool of telephone numbers; analyze repeating digits and perform pattern matching for each number in the pool of telephone numbers; associate a memorability score with one or more of the numbers in the pool of telephone numbers; and sort the pool of telephone numbers based on the memorability score to create a sorted list of numbers.
Abstract:
Method of confirming the establishment of a voice connection, such as a VoIP connection, between first and second end stations coupled to a packet switched communications network. The voice connection is used to transfer an audible request from the first end station to the second end station, to ask the user of the second end station to generate a predetermined vocal response. The first end station compares any response from the second end station to the predetermined vocal response. The connection is determined to be established in response to a successful comparison. The predetermined vocal response includes a predetermined speech sequence comprising characters, a word or words, and a speech recognition procedure is applied to the received response to determine the presence of any speech sequence for comparison with the predetermined sequence. If a fault is detected an alternative connection is established to execute a process to correct the fault.
Abstract:
A system, method, and computer program product for dynamically adapting selections in an automatic phone support system is described. The invention may integrate a dynamic knowledge base of responses with the menu selections on an automated phone system or other response system to present the most frequently used items earlier in the option list, or otherwise order options and information. Call data may be captured from single callers or historical ensembles of callers. An automatically generated similarity relationship may be used to initialize the system without historical call data, based on textual similarity or other techniques. Prioritization of options provides a more enjoyable, efficient experience for callers without increasing administrative overhead.