Abstract:
PROBLEM TO BE SOLVED: To deal with communication between handsets which use multimedia messaging and legacy handsets which do not deal with an MMS operation, and unify better accesses to an ordinary voice mail system by the MMS hand sets. SOLUTION: The legacy handsets not enabled with MMS capability is enabled to send voice messages to handsets handling with the MMS by a message server with the enhanced MMS support. The message is delivered to the latter handsets from the messaging server using the MMS mode. Also, the messaging server supports the receipt and storage of a multimedia message, and supports the subsequent delivery of at least a part of the multimedia message to a non-MMS enabled handset by using a communication mode compatible with the non-MMS enabled handset. COPYRIGHT: (C)2005,JPO&NCIPI
Abstract:
PROBLEM TO BE SOLVED: To provide a method which allows every user who has a terminal including a multimedia message service (MMS) client, to directly receive a message deposited in the message service of the user on the terminal. SOLUTION: The method comprises the steps of: transmitting a message (MSG) from at least a receiving box (4) of a destination user to a multimedia messaging server (MMSC); transmitting a multimedia message (MMS) from the MMSC to a terminal (3) of the destination user; and allowing the destination user to directly acquire the deposited message on the user's original communication terminal. COPYRIGHT: (C)2005,JPO&NCIPI
Abstract:
A multimedia call center includes facility for storing copies of transactions associated with the call center in a data repository, relating the transactions according to specific criteria, and an interactive interface for a user to access the files from a graphic string of identifiers representing the files, and to play the files, thereby reviewing the actual transactions. In a preferred embodiment text versions of non-text events may be prepared and related to the non-text stored files in a manner that the related text files may also be selected and reviewed by use of the same interactive interface. By data extraction applied to the text files, the text files and the non-text files associated with some text files may be related to one another by relational criteria, and other informational files may also be related to the stored event files.