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    Biometrics platform
    21.
    发明授权
    Biometrics platform 有权

    公开(公告)号：US10685657B2

    公开(公告)日：2020-06-16

    申请号：US16277052

    申请日：2019-02-15

    Applicant: Verint Americas Inc.

    Inventor： Jamie Richard Williams ,  Robert John Barnes ,  Ian Linsdell ,  Scott M. Bluman

    IPC: G10L15/06 ,  G10L17/06 ,  H04M3/51 ,  G10L17/00 ,  G10L17/04 ,  G10L25/51 ,  H04M3/493 ,  H04M3/42

    Abstract: Systems and methods for analyzing digital recordings of the human voice in order to find characteristics unique to an individual. A biometrics engine may use an analytics service in a contact center to supply audio streams based on configured rules and providers for biometric detection. The analytics service may provide call audio data and attributes to connected engines based on a provider-set of selection rules. The connected providers send call audio data and attributes through the analytics service. The engines are notified when a new call is available for processing and can then retrieve chunks of audio data and call attributes by polling an analytics service interface. A mathematical model of the human vocal tract in the call audio data is created and/or matched against existing models. The result is analogous to a fingerprint, i.e., a pattern unique to an individual to within some level of probability.

    System and method for parsing and archiving multimedia data
    22.
    发明授权
    System and method for parsing and archiving multimedia data 有权

    公开(公告)号：US10560521B1

    公开(公告)日：2020-02-11

    申请号：US15702502

    申请日：2017-09-12

    Applicant: Verint Americas Inc.

    Inventor： Jamie Richard Williams ,  Marc Calahan ,  Robert Barnes ,  Murali Nareddy

    IPC: H04L29/08 ,  G06F16/41 ,  G06F16/61 ,  G06F16/71

    Abstract: A system for data recording across a network includes a session border controller connecting incoming data from the network to an endpoint recorder. A load balancer is connected to the network between the session border controller and the endpoint and receives the incoming data from the session border controller, wherein the load balancer comprises computer memory and a processor configured to parse the incoming data into video data and audio data according to identification protocols accessible by the processor from the computer memory. A recording apparatus includes recording memory that receives the incoming data from the load balancer, stores a duplicate version of the incoming data in the recording memory, and connects the incoming data to the endpoint.

    Virtual communications assessment system in a multimedia environment
    23.
    发明授权
    Virtual communications assessment system in a multimedia environment 有权

    公开(公告)号：US10375237B1

    公开(公告)日：2019-08-06

    申请号：US15702518

    申请日：2017-09-12

    Applicant: Verint Americas Inc.

    Inventor： Jamie Richard Williams ,  Marc Calahan ,  Robert Barnes ,  Murali Nareddy

    IPC: H04M3/42 ,  H04M7/00 ,  H04L29/06

    Abstract: A system for data recording across a network includes a session border controller connecting incoming data from the network to an endpoint recorder. A load balancer is connected to the network between the session border controller and the endpoint and receives the incoming data from the session border controller, wherein the load balancer comprises computer memory and a processor configured to parse the incoming data into video data and audio data according to identification protocols accessible by the processor from the computer memory. A recording apparatus includes recording memory that receives the incoming data from the load balancer, stores a duplicate version of the incoming data in the recording memory, and connects the incoming data to the endpoint.

    USING SECONDARY CHANNEL INFORMATION TO PROVIDE FOR GATEWAY RECORDING
    26.
    发明申请
    USING SECONDARY CHANNEL INFORMATION TO PROVIDE FOR GATEWAY RECORDING 有权
    使用二次通道信息提供网关记录

    公开(公告)号：US20160277578A1

    公开(公告)日：2016-09-22

    申请号：US15088555

    申请日：2016-04-01

    Applicant: Verint Americas Inc.

    Inventor： Jamie Richard Williams ,  Marc Calahan ,  Scott M. Bluman

    IPC: H04M3/51 ,  H04L29/08 ,  H04M3/22 ,  H04M3/42 ,  H04L29/06

    CPC classification number: H04M3/5175 ,  H04L65/1006 ,  H04L65/104 ,  H04L65/608 ,  H04L67/1004 ,  H04M3/00 ,  H04M3/2218 ,  H04M3/42221 ,  H04M3/5183 ,  H04M7/1285 ,  H04M15/06 ,  H04M15/56 ,  H04M15/63 ,  H04M2203/301 ,  H04M2203/556

    Abstract: Systems and methods for using secondary communication channel information, such as RTCP information to facilitate correlating business information to allow gateway recording. Using information in this secondary communication channel the recording system can correlate the business metadata either directly (e.g., using a phone extension) or through one or more indirect operations (e.g., a call ID-to-universal call id-to-phone extension). Additionally, information in the primary communication channel may be used to perform an indirect operation to correlate auxiliary business information (e.g., using the CALLID or UCID in SIP signaling to resolve the agent's phone extension and thereby access auxiliary business information.)

    Abstract translation: 用于使用次要通信信道信息的系统和方法，例如RTCP信息以便于关联业务信息以允许网关记录。 使用该次要通信信道中的信息，记录系统可以直接（例如，使用电话分机）或通过一个或多个间接操作（例如，呼叫ID到通用呼叫ID到电话分机）来关联业务元数据， 。 此外，主通信信道中的信息可以用于执行间接操作以将辅助业务信息（例如，使用SIP信令中的CALLID或UCID来解析代理的电话分机，从而访问辅助业务信息）。

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