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公开(公告)号：US20230199111A1
公开(公告)日：2023-06-22
申请号：US18110515
申请日：2023-02-16
Applicant: Verint Americas Inc.
IPC: H04M3/42 , H04L67/568 , H04M3/51 , G06F21/32 , G06F16/41 , H04M7/00 , G06F16/61 , G06V40/16 , G06F16/71 , H04L67/1036 , H04L65/1104 , H04M3/50 , H04L65/1066
CPC classification number: H04M3/42221 , H04L67/568 , H04M3/5191 , H04M3/5175 , G06F21/32 , G06F16/41 , H04M7/0051 , G06F16/61 , H04M3/5183 , G06V40/168 , H04M3/42314 , G06V40/172 , H04M3/51 , G06F16/71 , H04L67/1036 , H04L65/1104 , H04M3/50 , H04L65/1066 , H04M2203/558
Abstract: A system for data recording across a network includes a session border controller connecting incoming data from the network to an endpoint recorder. A load balancer is connected to the network between the session border controller and the endpoint and receives the incoming data from the session border controller, wherein the load balancer comprises computer memory and a processor configured to parse the incoming data into video data and audio data according to identification protocols accessible by the processor from the computer memory. A recording apparatus includes recording memory that receives the incoming data from the load balancer, stores a duplicate version of the incoming data in the recording memory, and connects the incoming data to the endpoint.
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公开(公告)号：US11595518B2
公开(公告)日：2023-02-28
申请号：US17099134
申请日：2020-11-16
Applicant: Verint Americas Inc.
IPC: H04M3/42 , H04M7/00 , G06F16/71 , G06F16/61 , G06F16/41 , H04L67/1036 , H04L67/568 , G06V40/16 , G06F21/32 , H04M3/51 , H04L65/1066 , H04L65/1104 , H04M3/50
Abstract: A system for data recording across a network includes a session border controller connecting incoming data from the network to an endpoint recorder. A load balancer is connected to the network between the session border controller and the endpoint and receives the incoming data from the session border controller, wherein the load balancer comprises computer memory and a processor configured to parse the incoming data into video data and audio data according to identification protocols accessible by the processor from the computer memory. A recording apparatus includes recording memory that receives the incoming data from the load balancer, stores a duplicate version of the incoming data in the recording memory, and connects the incoming data to the endpoint.
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公开(公告)号：US09854096B2
公开(公告)日：2017-12-26
申请号：US15088555
申请日：2016-04-01
Applicant: Verint Americas Inc.
Inventor： Jamie Richard Williams , Marc Calahan , Scott M. Bluman
CPC classification number: H04M3/5175 , H04L65/1006 , H04L65/104 , H04L65/608 , H04L67/1004 , H04M3/00 , H04M3/2218 , H04M3/42221 , H04M3/5183 , H04M7/1285 , H04M15/06 , H04M15/56 , H04M15/63 , H04M2203/301 , H04M2203/556
Abstract: Systems and methods for using secondary communication channel information, such as RTCP information to facilitate correlating business information to allow gateway recording. Using information in this secondary communication channel the recording system can correlate the business metadata either directly (e.g., using a phone extension) or through one or more indirect operations (e.g., a call ID-to-universal call id-to-phone extension). Additionally, information in the primary communication channel may be used to perform an indirect operation to correlate auxiliary business information (e.g., using the CALLID or UCID in SIP signaling to resolve the agent's phone extension and thereby access auxiliary business information.)
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公开(公告)号：US11481795B2
公开(公告)日：2022-10-25
申请号：US16905103
申请日：2020-06-18
Applicant: Verint Americas Inc.
Inventor： Jamie Richard Williams , Robert Barnes , Marc Calahan
Abstract: A system is provided that uses location aware technologies in a variety of environments including retail environments and workplace environments. Location aware technologies associated with computing devices such as mobile phones are used to track users as they move within an environment. With respect to retail environments, a loyalty application may be installed in the phone of a customer that can provide the location of the customer to the retail environment. When it is determined that the customer is near the retail environment, a user profile associated with the customer can be used to select offers or promotions that can be displayed to the customer by the loyalty application to encourage the customer to enter the retail environment. When it is determined that the customer is inside the retail environment, the location of the customer can be used to determine where to dispatch an employee to interact with the customer.
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公开(公告)号：US10009460B2
公开(公告)日：2018-06-26
申请号：US15192232
申请日：2016-06-24
Applicant: Verint Americas Inc.
Inventor： Jamie Richard Williams , Marc Calahan , Thomas Z. Dong
CPC classification number: H04M3/42221 , H04L63/0457 , H04L63/0471 , H04L63/166 , H04L63/168 , H04L65/608 , H04L67/28 , H04M3/2281 , H04M3/5175 , H04M3/5183 , H04M7/006
Abstract: Systems and methods for recording a communication session between a customer and an agent of a customer center communication system are provided. In this regard, a representative method comprises: configuring a communication component of the customer center communication system to enable recording of a media stream associated with the communication session; transmitting the media stream over a network based on the configuration of the communication component; receiving the media stream over the network; and recording the received media stream.
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Patent Agency Ranking
公开(公告)号：US20230325261A1
公开(公告)日：2023-10-12
申请号：US18295289
申请日：2023-04-04
Applicant: Verint Americas Inc.
Inventor： Chris Schnurr , Brendan Killen , Marc Calahan , Duane Wright
IPC: G06F9/54
Abstract: A realtime contextual event notification system that ingests events as streams from any authorized entity applies rules to the event streams, determines a context of an end-user who is a recipient of a targeted notification, and provides notifications to the end-user in accordance with the context. The event streams may come from multiple sources and rules may be applied to provide realtime contextual information associated with the end-user.
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公开(公告)号：US10944865B2
公开(公告)日：2021-03-09
申请号：US16733954
申请日：2020-01-03
Applicant: Verint Americas Inc.
Abstract: A system for data recording across a network includes a session border controller connecting incoming data from the network to an endpoint recorder. A load balancer is connected to the network between the session border controller and the endpoint and receives the incoming data from the session border controller, wherein the load balancer comprises computer memory and a processor configured to parse the incoming data into video data and audio data according to identification protocols accessible by the processor from the computer memory. A recording apparatus includes recording memory that receives the incoming data from the load balancer, stores a duplicate version of the incoming data in the recording memory, and connects the incoming data to the endpoint.
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公开(公告)号：US11475112B1
公开(公告)日：2022-10-18
申请号：US15702510
申请日：2017-09-12
Applicant: Verint Americas Inc.
Inventor： Jamie Richard Williams , Marc Calahan , Robert Barnes , Murali Mohan Reddy Nareddy
Abstract: A system for data recording across a network includes a session border controller connecting incoming data from the network to an endpoint recorder. A load balancer is connected to the network between the session border controller and the endpoint and receives the incoming data from the session border controller, wherein the load balancer comprises computer memory and a processor configured to parse the incoming data into video data and audio data according to identification protocols accessible by the processor from the computer memory. A recording apparatus includes recording memory that receives the incoming data from the load balancer, stores a duplicate version of the incoming data in the recording memory, and connects the incoming data to the endpoint.
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公开(公告)号：US20200028965A1
公开(公告)日：2020-01-23
申请号：US16531836
申请日：2019-08-05
Applicant: Verint Americas Inc.
Abstract: A system for data recording across a network includes a session border controller connecting incoming data from the network to an endpoint recorder. A load balancer is connected to the network between the session border controller and the endpoint and receives the incoming data from the session border controller, wherein the load balancer comprises computer memory and a processor configured to parse the incoming data into video data and audio data according to identification protocols accessible by the processor from the computer memory. A recording apparatus includes recording memory that receives the incoming data from the load balancer, stores a duplicate version of the incoming data in the recording memory, and connects the incoming data to the endpoint.
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公开(公告)号：US20210144249A1
公开(公告)日：2021-05-13
申请号：US17099134
申请日：2020-11-16
Applicant: Verint Americas Inc.
Abstract: A system for data recording across a network includes a session border controller connecting incoming data from the network to an endpoint recorder. A load balancer is connected to the network between the session border controller and the endpoint and receives the incoming data from the session border controller, wherein the load balancer comprises computer memory and a processor configured to parse the incoming data into video data and audio data according to identification protocols accessible by the processor from the computer memory. A recording apparatus includes recording memory that receives the incoming data from the load balancer, stores a duplicate version of the incoming data in the recording memory, and connects the incoming data to the endpoint.
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