公开(公告)号：US20180373465A1

公开(公告)日：2018-12-27

申请号：US15631103

申请日：2017-06-23

Applicant: Xerox Corporation

Inventor： Edward N. Chapman ,  Paul Roberts Conlon ,  Timothy L. Dioguardi ,  Lee Coy Moore ,  Stephen Santini

IPC: G06F3/12

Abstract: To troubleshoot an error, a printer uses a job ticket and printer-independent document data to perform a job, such as printing a document. The job ticket includes instructions for hardware component settings of the printer. In response to a capture bug command, the printer will capture, from a group of hardware configuration sensors, real-time values of the settings for the print device hardware components while the print device implements performs the job. The printer will save the captured real-time values of the settings, the job ticket, and the printer-independent document data to a merged file, and it will transmit the merged file to a maintenance service.

公开(公告)号：US20180063347A1

公开(公告)日：2018-03-01

申请号：US15249802

申请日：2016-08-29

Applicant: Xerox Corporation

Inventor： Paul Roberts Conlon ,  Edward N. Chapman

IPC: H04N1/00 ,  H04N1/60

CPC classification number: H04N1/00724 ,  H04N1/00424 ,  H04N1/00599 ,  H04N1/00612 ,  H04N1/00708 ,  H04N1/00718 ,  H04N1/00737 ,  H04N1/00766 ,  H04N1/6097 ,  H04N2201/0094

Abstract: A user interface of a printer displays instructions to use the printer's document scanner for scanning a sheet of print media (of a stack of print media being added to the paper drawer) in response to a drawer sensor detecting the opening of the paper drawer. The document scanner generates an electronic image of the sheet of print media from the scanning of the sheet of print media. The processor evaluates the electronic image of the sheet of print media to identify the media type and color of the stack of print media being added to the paper drawer. For example, this is done by evaluating the size, color characteristic, transparency, and reflection characteristic of the electronic image of the sheet of print media. Then, the electronic memory records that the paper drawer contains the stack of print media having a specific media type and color.