公开(公告)号：US20100064218A1

公开(公告)日：2010-03-11

申请号：US12207314

申请日：2008-09-09

Applicant: William Bull ,  Ben Rottler

Inventor： William Bull ,  Ben Rottler

IPC: G06F3/16

CPC classification number: G06F3/167 ,  G01C21/3629 ,  G10L13/00 ,  G10L13/08 ,  H04M1/72594 ,  H04M2201/39

Abstract: An audio user interface that provides audio prompts that help a user interact with a user interface of an electronic device is disclosed. The audio prompts can provide audio indicators that allow a user to focus his or her visual attention upon other tasks such as driving an automobile, exercising, or crossing a street, yet still enable the user to interact with the user interface. An intelligent path can provide access to different types of audio prompts from a variety of different sources. The different types of audio prompts may be presented based on availability of a particular type of audio prompt. As examples, the audio prompts may include pre-recorded voice audio, such as celebrity voices or cartoon characters, obtained from a dedicate voice server. Absent availability of pre-recorded or synthesized audio data, non-voice audio prompts may be provided.

Abstract translation: 公开了提供帮助用户与电子设备的用户界面交互的音频提示的音频用户界面。 音频提示可以提供音频指示符，其允许用户将他或她的视觉注意力集中在诸如驾驶汽车，行使或穿过街道的其他任务上，但仍然允许用户与用户界面交互。 智能路径可以提供来自各种不同来源的不同类型的音频提示的访问。 可以基于特定类型的音频提示的可用性呈现不同类型的音频提示。 作为示例，音频提示可以包括从专用语音服务器获得的预先记录的语音音频，例如名人声音或漫画人物。 可以提供预先记录或合成的音频数据，非语音音频提示的可用性。

公开(公告)号：US07552055B2

公开(公告)日：2009-06-23

申请号：US10755618

申请日：2004-01-10

Applicant: Renaud J. Lecoeuche

Inventor： Renaud J. Lecoeuche

IPC: G10L15/22 ,  G10L15/18

CPC classification number: H04M3/4938 ,  G06F17/30731 ,  G10L15/19 ,  H04M2201/39 ,  H04M2203/303

Abstract: Controls are provided for a web server to generate client side markups that include recognition and/or audible prompting. The controls comprise elements of a dialog such as a question, answer, confirmation, command or statement. A module forms a dialog by making use of the information carried in the controls. The dialog follows a selected order of prompting and receiving input from a user as related to the order of the controls, and departs from the selected order as a function of responses from the user. The speech controls are adapted such that elements of the speech controls can be combined or re-used.

Abstract translation: 为Web服务器提供控制以生成包括识别和/或听觉提示的客户端标记。 控件包括对话的元素，如问题，答案，确认，命令或声明。 模块通过利用控件中携带的信息形成一个对话框。 对话框按照与用户的输入相关的提示和接收输入的选择顺序，并作为来自用户的响应的函数离开所选择的顺序。 语音控制被调整，使得可以组合或重新使用语音控件的元素。

公开(公告)号：US20080240382A1

公开(公告)日：2008-10-02

申请号：US11691290

申请日：2007-03-26

Applicant: Tim Fujita-Yuhas

Inventor： Tim Fujita-Yuhas

IPC: H04M11/00

CPC classification number: G10L25/48 ,  H04M1/27455 ,  H04M1/56 ,  H04M3/42042 ,  H04M3/42365 ,  H04M3/56 ,  H04M2201/39

Abstract: A system and method for providing an audio representation of a name includes providing a list of a plurality of users of a network and respective presence information regarding each of the plurality of users; receiving a request from an endpoint to receive an audio representation of a name of a particular user of the plurality of users, and providing the audio representation to the endpoint. Moreover, the audio representation of the name at least generally approximates a pronunciation of the name as pronounced by the particular user.

Abstract translation: 用于提供名称的音频表示的系统和方法包括提供网络的多个用户的列表以及关于所述多个用户中的每一个的各自的存在信息; 接收来自端点的请求以接收所述多个用户的特定用户的名称的音频表示，以及将所述音频表示提供给所述端点。 此外，名称的音频表示至少大体上近似于由特定用户发音的名称的发音。

公开(公告)号：US20080205428A1

公开(公告)日：2008-08-28

申请号：US11711960

申请日：2007-02-28

Applicant: Kenneth D. Jordan ,  Lawrence Johnson ,  Kevin Collins ,  Michael P. Lepore ,  Paul Schechinger

Inventor： Kenneth D. Jordan ,  Lawrence Johnson ,  Kevin Collins ,  Michael P. Lepore ,  Paul Schechinger

IPC: H04L12/40

CPC classification number: H04M3/51 ,  H04M3/42365 ,  H04M3/5233 ,  H04M2201/39 ,  H04M2201/40

Abstract: In one embodiment, a method can include: (i) receiving a new contact in a contact center, where the new contact includes an expressed need; (ii) forming a resource set in response to the expressed need of the new contact, where the resource set includes one or more prospective resources; and (iii) sending a broadcast message to each of the prospective resources in the resource set.

Abstract translation: 在一个实施例中，一种方法可以包括：（i）在联络中心中接收新的联系人，其中新的联系人包括表达的需要; （ii）响应于所述新联系人的所表示的需要形成资源集合，其中所述资源集合包括一个或多个预期资源; 和（iii）向资源集合中的每个预期资源发送广播消息。

公开(公告)号：US20080095333A1

公开(公告)日：2008-04-24

申请号：US11859656

申请日：2007-09-21

Applicant: Geoffrey Trever Tudor

Inventor： Geoffrey Trever Tudor

IPC: H04M3/02 ,  G06F15/16 ,  G10L13/00

CPC classification number: H04M7/0054 ,  G10L13/00 ,  H04L12/1818 ,  H04L51/066 ,  H04L51/28 ,  H04M2201/39 ,  H04M2201/60

Abstract: A method of communicating with a service provider is disclosed that includes receiving an email message, identifying the service provider after evaluating content in the email message, and generating an audio message including audio content derived from at least a portion of the content in the email message. The method also includes placing a first call to the service provider and communicating the audio message during the first call.

Abstract translation: 公开了一种与服务提供商进行通信的方法，包括接收电子邮件消息，在评估电子邮件消息中的内容之后识别服务提供商，以及生成包括从电子邮件消息中的内容的至少一部分导出的音频内容的音频消息 。 该方法还包括在第一呼叫期间向服务提供商发送第一呼叫并传送音频消息。

公开(公告)号：US20080084974A1

公开(公告)日：2008-04-10

申请号：US11534865

申请日：2006-09-25

Applicant: Girish Dhanakshirur

Inventor： Girish Dhanakshirur

IPC: H04M11/00

CPC classification number: H04M3/4936 ,  H04M2201/39 ,  H04M2201/60 ,  H04M2203/2061

Abstract: A method and system for interactively synthesizing responses to a caller's queries includes using a text to speech synthesizer in a call center environment. A telephone network capable of receiving one or more telephone calls distributes calls to at least one or more call handlers. An interactive voice recognition platform having at least one database identifies an phone number associated with an incoming call and matches the phone number with the local language of the caller and provides this information in a signal to a media splitter. The call handler responds to the caller's queries by typing response information to the caller through a graphical unit interface at a workstation. A voice server receives the response information sends a signal to a text to speech synthesizer for conversion into speech. The produced speech from the text to speech synthesizer is sent back to the caller via the network and the caller is able to hear the answer to the caller's queries in the caller's local language.

Abstract translation: 用于交互地合成对呼叫者查询的响应的方法和系统包括在呼叫中心环境中使用文本到语音合成器。 能够接收一个或多个电话呼叫的电话网络将呼叫分配给至少一个或多个呼叫处理机。 具有至少一个数据库的交互式语音识别平台识别与来话呼叫相关联的电话号码，并且将电话号码与呼叫者的本地语言相匹配，并将该信息提供给媒体分离器。 呼叫处理程序通过工作站上的图形单元界面向呼叫者输入响应信息来响应呼叫者的查询。 语音服务器接收到响应信息，将信号发送到文本到语音合成器，以转换成语音。 从文本到语音合成器的产生的语音通过网络被发回给呼叫者，并且呼叫者能够以呼叫者的本地语言听到呼叫者的查询的答案。

公开(公告)号：US20070286359A1

公开(公告)日：2007-12-13

申请号：US11732626

申请日：2007-04-03

Applicant: Gilad Odinak ,  Alastair Sutherland ,  William Tolhurst

Inventor： Gilad Odinak ,  Alastair Sutherland ,  William Tolhurst

IPC: H04M1/64

CPC classification number: H04M3/5166 ,  G10L15/26 ,  H04M3/51 ,  H04M3/5133 ,  H04M3/5183 ,  H04M3/5322 ,  H04M3/533 ,  H04M2201/38 ,  H04M2201/39 ,  H04M2201/40 ,  H04M2201/60 ,  H04M2203/306 ,  H04M2203/4536

Abstract: An apparatus and method for monitoring an interaction between a caller and an automated voice response (AVR) system is provided. An audio communication from a caller is processed by executing an AVR script, which includes a plurality of instructions. A visual representation of the audio communication is presented substantially simultaneously with the audio communication to an agent based on the AVR script. The visual representation includes at least one field to be populated with information obtained from the caller and the information populated in the field can be updated by the agent.

Abstract translation: 提供了一种用于监视呼叫者和自动语音响应（AVR）系统之间的交互的装置和方法。 通过执行包括多个指令的AVR脚本来处理来自呼叫者的音频通信。 音频通信的视觉表示基本上与基于AVR脚本的代理的音频通信同时呈现。 视觉表示包括至少一个要填充从呼叫者获得的信息的字段，并且可以由代理更新填充在该字段中的信息。

公开(公告)号：US20070269026A1

公开(公告)日：2007-11-22

申请号：US11834468

申请日：2007-08-06

Applicant: John Moss ,  Thomas McBlain ,  Dianna Tiliks ,  Nancy Book ,  Susanne Crockett ,  Carol Gruchala

Inventor： John Moss ,  Thomas McBlain ,  Dianna Tiliks ,  Nancy Book ,  Susanne Crockett ,  Carol Gruchala

IPC: H04M1/64 ,  H04M7/00

CPC classification number: H04M3/42042 ,  H04M1/57 ,  H04M1/571 ,  H04M3/42 ,  H04M3/42059 ,  H04M3/436 ,  H04M3/533 ,  H04M3/53383 ,  H04M2201/39 ,  H04M2203/2011 ,  H04M2242/22 ,  H04Q3/0025 ,  H04Q3/0029

Abstract: All calls terminating to a customer's directory number are intercepted. If caller identification information can be presented, the call is forwarded to a service node for disposition. The service node reconfigures signaling information of the call so that the call is not intercepted, then forwards the call to the subscriber's telephone. When the call is answered, the service node states the name or telephone number of the calling party which has been retrieved from the signaling information. The caller can decide whether to take the call, deny the call, send the call to voice mail or send a sales refusal message or other disposition option.

Abstract translation: 所有终止于客户目录号码的呼叫都将被拦截。 如果可以呈现呼叫者识别信息，则将呼叫转发到服务节点进行处理。 服务节点重新配置呼叫的信令信息，使得呼叫不被拦截，然后将呼叫转发到用户的电话。 当呼叫被应答时，服务节点指出从信令信息中检索出的主叫方的姓名或电话号码。 呼叫者可以决定是否接听电话，拒绝通话，发送语音邮件呼叫或发送拒绝拒绝消息或其他配置选项。

公开(公告)号：US07280651B2

公开(公告)日：2007-10-09

申请号：US10441465

申请日：2003-05-20

Applicant: David J. Anderson

Inventor： David J. Anderson

IPC: H04M3/00 ,  H04M5/00 ,  H04M11/00

CPC classification number: H04M3/5158 ,  H04M3/4931 ,  H04M3/5183 ,  H04M2201/39 ,  H04M2201/40 ,  H04M2201/60

Abstract: A method for performing automated telemarketing comprising receiving potential customer data including a telephone number. A telephone call is initiated to the telephone number using an auto-dialing device. Notification is received at a voice platform that the potential customer has answered the telephone call. The voice platform includes a text-to-speech device and a speech recognition device. In response to receiving the notification, a verbal greeting is sent to the potential customer. The greeting is provided by the text-to-speech device. The method further comprises conversing with the potential customer via the voice platform in response to sending the verbal greeting. The conversing includes receiving a message from the potential customer via the speech recognition device. Information is provided to the potential customer responsive to the message. The telephone call is ended responsive to the conversing and telephone call data is transmitted to a database in response to the telephone call ending.

Abstract translation: 一种用于执行自动电话销售的方法，包括接收包括电话号码的潜在客户数据。 使用自动拨号设备向电话号码发起电话呼叫。 在潜在客户接听电话的语音平台上收到通知。 语音平台包括文本到语音设备和语音识别设备。 响应收到通知，向潜在客户发送口头问候。 问候语由文本到语音设备提供。 该方法还包括响应于发送口头问候，经由语音平台与潜在客户进行交谈。 交谈包括经由语音识别装置接收来自潜在客户的消息。 响应于消息向潜在客户提供信息。 响应于通话，电话呼叫结束，并且响应于电话呼叫结束，电话呼叫数据被发送到数据库。

公开(公告)号：US20070147597A1

公开(公告)日：2007-06-28

申请号：US11318729

申请日：2005-12-27

Applicant: Aaron Bangor ,  Douglas Reynolds ,  Jeffrey Brandt

Inventor： Aaron Bangor ,  Douglas Reynolds ,  Jeffrey Brandt

IPC: H04M3/42

CPC classification number: H04M3/42068 ,  H04M3/42059 ,  H04M3/42391 ,  H04M3/4931 ,  H04M7/0072 ,  H04M2201/38 ,  H04M2201/39 ,  H04M2201/40

Abstract: A method for interacting with a calling party during a call session in a VoIP system includes determining rules to apply to the call session before, during, and after the call based on parameters associated with the calling party or a called party, where the called party and the calling party participate in the call session; storing the rules in a database such as an address book; applying the determined rules to the calling party's incoming call; outputting a prompt to the calling party; and receiving the calling party's incoming call.

Abstract translation: 在VoIP系统中的呼叫会话期间与主叫方进行交互的方法包括基于与主叫方或被叫方相关联的参数来确定在呼叫之前，之中和之后应用于呼叫会话的规则，其中被叫方 主叫方参与呼叫会话; 将规则存储在诸如地址簿的数据库中; 将确定的规则应用于主叫方的来电; 向主叫方输出提示; 并接收主叫方的来电。