FLUSHING A FLUID LINE FROM A MEDICAL PUMP
    381.
    发明申请

    公开(公告)号:US20190060566A1

    公开(公告)日:2019-02-28

    申请号:US16176402

    申请日:2018-10-31

    Abstract: A method and medical pump to perform a flushing procedure are provided. The medical pump is configured to execute the flushing procedure subsequent to an infusion procedure, the flushing procedure and infusion procedure lacking a specified relationship between each other until after performance of the infusion procedure. The method comprises performing an infusion procedure of a medicament with the medical pump and automatically querying in human detectable form whether to execute a flushing procedure in response to conclusion of the infusion procedure.

    System and method for escalating a call with a client

    公开(公告)号:US10165120B2

    公开(公告)日:2018-12-25

    申请号:US14853342

    申请日:2015-09-14

    Abstract: To respond to a call from a client to an organization, the call is directed to a lower-level agent associated with the organization for answering thereby. The lower-level agent employs a computing system of the organization, where the computing system includes an actuation device for initiating contact with a higher-level agent of the organization if it is determined that the calling client is calling regarding a matter worthy of escalation from the lower-level agent to the higher-level agent. A selection from the lower-level agent is received during the call of the actuation device to escalate the call from the lower-level agent to the higher-level agent, and in response to the received selection of the actuation device the call is escalated from the lower-level agent to the higher level agent.

    System and Method for Handling Repetitive Calls at Call Center

    公开(公告)号:US20180352084A1

    公开(公告)日:2018-12-06

    申请号:US15612849

    申请日:2017-06-02

    Abstract: A call center answers calls from callers reporting incidents and dispatch responders in response thereto. A computing system at the call center receives a particular call from a caller regarding a particular incident, and determines whether the particular call is an original call that is reporting the particular incident for a first time to the call center, or is a repetitive call that is reporting the particular incident after the original call for the particular incident has already been received by the call center. If an original call, the computing system forwards the particular call to an agent at the call center for further attention. However, if a repetitive call, the computing system diverts the particular call from the agent at the call center. Accordingly, the resources of the call center may be concentrated on original calls and away from repetitive calls.

    FORCE SENSING DEVICES, SYSTEMS AND METHODS FOR SYRINGE PUMPS

    公开(公告)号:US20180177944A1

    公开(公告)日:2018-06-28

    申请号:US15735863

    申请日:2016-06-17

    Abstract: A syringe pump configured to mechanically align a force sensor with an axis of a plunger of a syringe for a purpose of minimizing force measurement inaccuracies. The syringe pump includes a syringe pump housing that is configured to receive at least a portion of said syringe, wherein the syringe is selected from a plurality of syringes of different dimensions. A plunger retainer mechanism is pivotably coupled to the syringe pump housing and is configured to retain said plunger of said syringe. The plunger retainer mechanism pivots relative to the syringe pump housing based on a sensed dimension of the plunger to align a force sensor coupled to the plunger retainer mechanism with the axis of the plunger; and a syringe drive mechanism is operably coupled to the syringe pump housing and configured to shift the plunger relative to the portion of the syringe received by the syringe pump housing.

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