公开(公告)号：US20170078485A1

公开(公告)日：2017-03-16

申请号：US14853342

申请日：2015-09-14

Applicant: ASD Inc., a PA Corp.

Inventor： Martin CZACHOR, JR. ,  Kevin CZACHOR ,  Norman FRANKE ,  Gary FOSTER

IPC: H04M3/51 ,  H04M3/58 ,  H04M3/523

CPC classification number: H04M3/5175 ,  H04M3/5233 ,  H04M3/58

Abstract: To respond to a call from a client to an organization, the call is directed to a lower-level agent associated with the organization for answering thereby. The lower-level agent employs a computing system of the organization, where the computing system includes an actuation device for initiating contact with a higher-level agent of the organization if it is determined that the calling client is calling regarding a matter worthy of escalation from the lower-level agent to the higher-level agent. A selection from the lower-level agent is received during the call of the actuation device to escalate the call from the lower-level agent to the higher-level agent, and in response to the received selection of the actuation device the call is escalated from the lower-level agent to the higher level agent.

Abstract translation: 为了响应来自客户端到组织的呼叫，呼叫被定向到与组织相关联的较低级别的代理以进行应答。 下层代理采用组织的计算系统，其中计算系统包括致动装置，用于发起与组织的较高级别代理的联系，如果确定主叫客户正在对有价值升级的事项进行呼叫 下级代理到上级代理。 在致动装置的呼叫期间接收到来自较低级别的代理的选择，以将呼叫从较低级代理升级到较高级代理，并且响应于接收到的致动装置的选择，该呼叫从 下级代理到上级代理。

公开(公告)号：US10165120B2

公开(公告)日：2018-12-25

申请号：US14853342

申请日：2015-09-14

Applicant: ASD Inc., a PA Corp.

Inventor： Martin Czachor, Jr. ,  Kevin Czachor ,  Norman Franke ,  Gary Foster

IPC: H04M3/51 ,  H04M3/58 ,  H04M3/523

Abstract: To respond to a call from a client to an organization, the call is directed to a lower-level agent associated with the organization for answering thereby. The lower-level agent employs a computing system of the organization, where the computing system includes an actuation device for initiating contact with a higher-level agent of the organization if it is determined that the calling client is calling regarding a matter worthy of escalation from the lower-level agent to the higher-level agent. A selection from the lower-level agent is received during the call of the actuation device to escalate the call from the lower-level agent to the higher-level agent, and in response to the received selection of the actuation device the call is escalated from the lower-level agent to the higher level agent.

公开(公告)号：US20160335594A1

公开(公告)日：2016-11-17

申请号：US14713162

申请日：2015-05-15

Applicant: ASD Inc., a PA Corp.

Inventor： Martin CZACHOR, JR. ,  Kevin CZACHOR ,  Norman FRANKE ,  Gary FOSTER

IPC: G06Q10/08 ,  G01V8/10 ,  G01G19/00 ,  H04W4/12 ,  G01N29/04

CPC classification number: G06Q10/0836 ,  G01G19/005 ,  G01G19/42 ,  G01G23/3735 ,  G01V8/10 ,  G01V8/12 ,  H04W4/12

Abstract: A receiving box receives items for later retrieval by an enterprise. Upon an amount of received items being detected within the receiving box, a report is sent to the enterprise. A detector detects an amount of the received items in the receiving box and outputs a corresponding signal. A controller receives the signal and determines based thereon whether a triggering event has occurred. The triggering event represents that the receiving box has an amount of received items therein such that a person or service should be dispatched from the enterprise to the receiving box to empty same. A reporter is employed by the controller to report the triggering event as a message to the enterprise upon the controller determining that the triggering event has occurred.

Abstract translation: 接收箱接收商品以供企业稍后检索。 在接收箱内检测到接收到的物品的数量时，向企业发送报告。 检测器检测接收箱中的接收物品的数量并输出相应的信号。 控制器接收信号并根据触发事件是否发生确定。 触发事件表示接收盒具有其中接收的物品的数量，使得人员或服务应该从企业被发送到接收箱以将其清空。 当控制器确定触发事件发生时，控制器使用记者来将触发事件报告给企业。