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31.发明申请Preloading Contextual Information for Applications Using a Conversation Assistant 有权使用对话助理预先应用程序的上下文信息公开(公告)号：US20150139410A1
公开(公告)日：2015-05-21
申请号：US14606659
申请日：2015-01-27
Applicant: Angel.com Incorporated
Inventor： Ahmed Tewfik Bouzid , David James Rennyson , Michael Jerry Saylor , Ashwini Swaroop Reddy Dulam , Jonathan Hotz
CPC classification number: H04W4/18 , G06Q30/0631 , H04M3/42153 , H04M3/42178 , H04M3/42204 , H04M3/4936 , H04M2201/39 , H04M2201/40 , H04M2203/252 , H04M2203/253 , H04M2203/355 , H04M2250/74 , H04W4/60
Abstract: Usage data associated with a user of a telephonic device is accessed by a remote learning engine. A service or a product is identified by the remote learning engine based on the accessed usage data. A recommended voice bundle application is determined by the remote learning engine. A recommendation associated with the recommended voice bundle application is transmitted to the telephonic device. The recommendation is presented to the user through voice communications. One or more input parameters associated with the recommended voice bundle application is collected by the telephonic device. The user through voice communications has accepted the recommendation determining is determined. In response to determining that the user has accepted the recommendation, the one or more input parameters to the recommended voice bundle application are loaded by the telephonic device, and the recommended voice bundle application is executed by the telephonic device.
Abstract translation: 与电话设备的用户相关联的使用数据由远程学习引擎访问。 基于所访问的使用数据，远程学习引擎识别服务或产品。 推荐的语音包应用程序由远程学习引擎确定。 与推荐的语音包应用相关联的推荐被传送到电话设备。 该建议通过语音通信呈现给用户。 与推荐的语音包应用相关联的一个或多个输入参数由电话设备收集。 通过语音通信的用户已接受确定的推荐确定。 响应于确定用户已经接受推荐，由推荐的语音包应用的一个或多个输入参数由电话设备加载，并且推荐的语音包应用由电话设备执行。
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公开(公告)号：US08953764B2
公开(公告)日：2015-02-10
申请号：US13731740
申请日：2012-12-31
Applicant: Angel.com Incorporated
Inventor： Ahmed Tewfik Bouzid , David James Rennyson , Michael Jerry Saylor , Ashwini Swaroop Reddy Dulam , Jonathan Hotz
CPC classification number: H04W4/18 , G06Q30/0631 , H04M3/42153 , H04M3/42178 , H04M3/42204 , H04M3/4936 , H04M2201/39 , H04M2201/40 , H04M2203/252 , H04M2203/253 , H04M2203/355 , H04M2250/74 , H04W4/60
Abstract: Usage data associated with a user of a telephonic device is accessed by a remote learning engine. A first service or a first product is identified by the remote learning engine based on the accessed usage data. A first recommended voice bundle application is determined by the remote learning engine. A recommendation associated with the first recommended voice bundle application is transmitted to the telephonic device. The recommendation is presented by the telephonic device to the user through voice communications. A response from the user associated with the recommendation is received. In response to determining that the user has not accepted the recommendation, a second service or a second product is determined based on the received response. A second recommended voice bundle application is determined based on the second service. The second recommended voice bundle application is executed by the telephonic device.
Abstract translation: 与电话设备的用户相关联的使用数据由远程学习引擎访问。 远程学习引擎基于所访问的使用数据来识别第一服务或第一产品。 第一个推荐的语音包应用程序由远程学习引擎确定。 与第一推荐的语音包应用相关联的推荐被传送到电话设备。 通过语音通信，电话设备向用户呈现该建议。 接收到与推荐相关联的用户的响应。 响应于确定用户尚未接受该推荐，基于所接收的响应来确定第二服务或第二产品。 第二个推荐的语音包应用程序是基于第二个服务来确定的。 第二个推荐的语音包应用程序由电话设备执行。
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公开(公告)号：US20160301802A1
公开(公告)日：2016-10-13
申请号：US14683894
申请日：2015-04-10
Applicant: Angel.com Incorporated
Inventor： Praphul Kumar , Scott Kolman , Andrea Friio , Yochai Konig
IPC: H04M3/493
CPC classification number: H04M3/4938 , H04L65/1063 , H04L67/02 , H04M3/42136 , H04M2203/253
Abstract: A request is received from a communications device to execute an interaction site. A request is transmitted to the automated response system. First instructions that provide one or more steps of the multi-step communication flow between the communications device and the automated response system are received from the automated response system. In response to determining that the request is for the voice-interaction with the interaction site, second instructions that provide the one or more steps through a voice interaction with a user of the communications device are determined and transmitted to the communications device. In response to determining that the request is for the visual-interaction with the interaction site, third instructions that provide the one or more steps through a visual interaction with the user of the communications device are determined and transmitted to the communications device.
Abstract translation: 从通信设备接收到执行交互站点的请求。 请求被发送到自动响应系统。 从自动响应系统接收提供通信设备和自动响应系统之间的多步通信流程的一个或多个步骤的第一指令。 响应于确定该请求用于与交互站点进行语音交互，确定通过与通信设备的用户进行语音交互来提供一个或多个步骤的第二指令并将其发送到通信设备。 响应于确定该请求是用于与交互站点的视觉交互，确定通过与通信设备的用户的视觉交互提供一个或多个步骤的第三指令并将其发送到通信设备。
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公开(公告)号：US09468040B2
公开(公告)日：2016-10-11
申请号：US14453113
申请日：2014-08-06
Applicant: Angel.com Incorporated
Inventor： Ahmed Tewfik Bouzid , Praphul Kumar , Michael T. Mateer , David James Rennyson
CPC classification number: H04M3/5166 , G06F8/34 , G06F9/44 , H04M1/72552 , H04M3/493 , H04M3/5141 , H04M3/5191 , H04M7/006 , H04M2203/2066 , H04W88/06
Abstract: A request to execute an interaction site for enabling communications to be exchanged between a multi-channel communications system and a user device is received by an interaction flow processor. The interaction site is identified based on the request. An interaction flow document is accessed for the identified interaction site, the interaction flow document including code for initiating the interaction site between a user device and the multi-channel communications system using any one of multiple different communications channels including an interactive voice response channel. A communications channel used by the user device to contact the multi-channel communications system is determined. Based on the determined communications channel, the code of the interaction flow document is translated to code executable by the multi-channel communications system to enable the multi-channel communications system and the user device to exchange communications over the determined communications channel. A response is transmitted to the multi-channel communications system.
Abstract translation: 由交互流处理器接收执行用于使多通道通信系统和用户设备之间交换通信的交互站点的请求。 交互站点根据请求进行识别。 为所识别的交互站点访问交互流文档，所述交互流文档包括使用包括交互式语音响应信道的多个不同通信信道中的任何一个发起用户设备和多信道通信系统之间的交互站点的代码。 确定用户设备用于联系多信道通信系统的通信信道。 基于确定的通信信道，交互流文档的代码被转换为可由多通道通信系统执行的代码，以使得多通道通信系统和用户设备能够通过所确定的通信信道来交换通信。 响应被发送到多信道通信系统。
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公开(公告)号：US09467563B1
公开(公告)日：2016-10-11
申请号：US14683894
申请日：2015-04-10
Applicant: Angel.com Incorporated
Inventor： Praphul Kumar , Scott Kolman , Andrea Friio , Yochai Konig
CPC classification number: H04M3/4938 , H04L65/1063 , H04L67/02 , H04M3/42136 , H04M2203/253
Abstract: A request is received from a communications device to execute an interaction site. A request is transmitted to the automated response system. First instructions that provide one or more steps of the multi-step communication flow between the communications device and the automated response system are received from the automated response system. In response to determining that the request is for the voice-interaction with the interaction site, second instructions that provide the one or more steps through a voice interaction with a user of the communications device are determined and transmitted to the communications device. In response to determining that the request is for the visual-interaction with the interaction site, third instructions that provide the one or more steps through a visual interaction with the user of the communications device are determined and transmitted to the communications device.
Abstract translation: 从通信设备接收到执行交互站点的请求。 请求被发送到自动响应系统。 从自动响应系统接收提供通信设备和自动响应系统之间的多步通信流程的一个或多个步骤的第一指令。 响应于确定该请求用于与交互站点进行语音交互，确定通过与通信设备的用户进行语音交互来提供一个或多个步骤的第二指令并将其发送到通信设备。 响应于确定该请求是用于与交互站点的视觉交互，确定通过与通信设备的用户的视觉交互提供一个或多个步骤的第三指令并将其发送到通信设备。
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Patent Agency Ranking
公开(公告)号：US09307080B1
公开(公告)日：2016-04-05
申请号：US14039524
申请日：2013-09-27
Applicant: Angel.com Incorporated
Inventor： Alberto Fernandez , Vadim Snitkovsky
CPC classification number: H04L67/1012 , H04L41/5019 , H04M3/367 , H04M3/493 , H04M3/5237 , H04M3/527 , H04M2203/402
Abstract: A request to establish a voice communications session between a user of a telephonic device and an interactive voice response (IVR) system of a call handling system is received by a dynamic call control engine. A resource requirement for the voice communications session is determined. Resource usage data for multiple call handling systems is accessed by the dynamic call control engine. A particular call handling system from among the multiple call handling systems is selected based on the resource usage data and the resource requirement. A connection to be set up between the telephonic device and the particular call handling system to allow the user of the telephonic device to participate in the voice communications session with an IVR system of the particular call handling system is enabled.
Abstract translation: 在呼叫处理系统的电话设备的用户和交互式语音响应（IVR）系统之间建立语音通信会话的请求由动态呼叫控制引擎接收。 确定语音通信会话的资源需求。 多个呼叫处理系统的资源使用数据由动态呼叫控制引擎访问。 基于资源使用数据和资源需求，选择来自多个呼叫处理系统的特定呼叫处理系统。 在电话设备和特定呼叫处理系统之间建立的允许电话设备的用户参与与特定呼叫处理系统的IVR系统的语音通信会话的连接被启用。
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公开(公告)号：US20160034260A1
公开(公告)日：2016-02-04
申请号：US14448759
申请日：2014-07-31
Applicant: Angel.com Incorporated
Inventor： Herbert Ristock , Petr Makagon , Josh Mahowald , Praphul Kumar
IPC: G06F9/44 , G06F3/0484 , G06F3/0482
Abstract: An application development platform transmits to a content provider system instructions that provide a user interface for developing an application that specifies a first multi-step communication flow between a communications device and a communications system. The platform receives from parameters of a program functionality for inclusion in the application, and selects one or more recommended program modules based on the parameters. The platform transmits instructions that provide a user interface for displaying the one or more recommended program modules. The platform receives data indicating a user selection of a particular program module. In response, the platform transmits instructions that provide a user interface for enabling user configuration of the particular program module. The platform receives modified parameters of the particular program module and determines a second multi-step communication flow between the communications device and the communications system based on the first multi-step communication flow and the modified parameters.
Abstract translation: 应用开发平台向内容提供商系统传送提供用于开发指定通信设备和通信系统之间的第一多步通信流程的应用的用户界面的指令。 该平台从用于包含在应用中的程序功能的参数接收，并且基于参数来选择一个或多个推荐的程序模块。 平台发送提供用于显示一个或多个推荐的程序模块的用户界面的指令。 平台接收指示特定程序模块的用户选择的数据。 作为响应，平台发送提供用于启用特定程序模块的用户配置的用户界面的指令。 平台接收特定程序模块的修改参数，并且基于第一多步通信流程和修改的参数确定通信设备与通信系统之间的第二多步通信流程。
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公开(公告)号：US20160021250A1
公开(公告)日：2016-01-21
申请号：US14868335
申请日：2015-09-28
Applicant: Angel.com Incorporated
Inventor： Praphul Kumar , Aaron Wellman , Ahmed Tewfik Bouzid
CPC classification number: H04M3/5183 , H04M3/4936 , H04M3/5166 , H04M3/523 , H04M3/5232 , H04M3/5238 , H04M2203/256 , H04M2203/556
Abstract: A call handling platform receives a call placed by a caller to a calling number. The call handling platform computes an experience score for the caller using measurements of a subset of data points based on an interaction of the caller with an interactive voice response (IVR) module during the call. The experience score reflects a numerical measure of a level of satisfaction of the caller in interacting with the IVR module. The call handling platform compares the experience score to a predetermined threshold that indicates a minimum level of caller satisfaction, and determines that the experience score indicates that the caller has a lower level of satisfaction than the minimum level of satisfaction. Conditioned on this determination, the call handling platform routes the call to a human agent at a call center, along with enabling the agent to perceive a representation of the experience score.
Abstract translation: 呼叫处理平台接收由呼叫者发出的呼叫号码的呼叫。 呼叫处理平台在呼叫期间基于呼叫者与交互式语音响应（IVR）模块的交互来使用测量数据点的子集来计算呼叫者的体验得分。 经验分数反映了与IVR模块交互的呼叫者满意度的数值测量。 呼叫处理平台将经验分数与指示呼叫者满意度的最低水平的预定阈值进行比较，并且确定经验得分表明呼叫者的满足程度低于最低满意度水平。 根据此确定，呼叫处理平台将呼叫路由到呼叫中心的人员，并使代理能够感知体验评分的表示。
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公开(公告)号：US20150341495A1
公开(公告)日：2015-11-26
申请号：US14817127
申请日：2015-08-03
Applicant: ANGEL.COM INCORPORATED
Inventor： Ahmed Tewfik Bouzid , Prakash Bhagwan Durgani , Lei Huang , Charles Qichi Lu , Rong Ma , Vadim Snitkovsky
CPC classification number: H04M3/5158 , G10L25/51 , G10L25/78 , H04M3/42161 , H04M3/533 , H04M2201/40 , H04M2203/2027 , H04M2242/18
Abstract: A call is placed to a communications device. A response to the call is received from a call recipient associated with the communications device. The received response is processed based on a set of parameters. Based on processing the received response, a determination is made whether the call recipient is a human or an answering machine. If the call recipient is determined to be a human, the call is handled in a first manner. If the call recipient is determined to be an answering machine, the call is handled in a second manner that is different from the first manner.
Abstract translation: 呼叫被放置到通信设备。 从与通信设备相关联的呼叫接收者接收到对呼叫的响应。 接收到的响应是根据一组参数进行处理的。 基于对接收到的响应的处理，确定呼叫接收者是人还是应答机。 如果确定呼叫接收者是人，则呼叫以第一方式处理。 如果确定呼叫接收者是应答机，则以与第一种方式不同的第二种方式处理呼叫。
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公开(公告)号：US20150281445A1
公开(公告)日：2015-10-01
申请号：US14230792
申请日：2014-03-31
Applicant: Angel.com Incorporated
Inventor： Praphul Kumar , Rajesh Ramchander
CPC classification number: H04M3/5175 , H04M3/42221 , H04M3/5133 , H04M3/5166 , H04M3/5183 , H04M3/5191 , H04M3/523 , H04M3/5232 , H04M2201/18 , H04M2201/42 , H04M2203/401 , H04M2203/6009
Abstract: A call handling platform receives a call placed by a caller, collects data points based on the caller's interaction with an interactive voice response module, and computes an experience score for the caller using the data points. The call handling platform compares the experience score to a predetermined first threshold that indicates a first level of caller satisfaction. The call handling platform determines whether an option is enabled for recording screen captures of a display screen coupled to a machine used by a human agent. Upon determining that the caller has a lower level of satisfaction than the first level of satisfaction, the call handling platform routes the call to a human agent. Based on determining that the option for recording screen captures is enabled, the call handling platform initiates recording of screen captures of a display screen coupled to a machine used by the human agent.
Abstract translation: 呼叫处理平台接收呼叫者的呼叫，根据呼叫者与交互式话音响应模块的交互来收集数据点，并使用数据点计算呼叫者的体验评分。 呼叫处理平台将经验评分与指示第一级呼叫者满意度的预定第一阈值进行比较。 呼叫处理平台确定是否启用选项以记录耦合到人类代理使用的机器的显示屏幕的屏幕捕获。 在确定呼叫者具有比第一级满意度低的满意度的情况下，呼叫处理平台将呼叫路由到人类代理。 基于确定记录屏幕捕获的选项被启用，呼叫处理平台启动与人体使用的机器耦合的显示屏幕的屏幕捕获的记录。
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