公开(公告)号：US09866698B2

公开(公告)日：2018-01-09

申请号：US15088076

申请日：2016-03-31

Applicant: Angel.com Incorporated

Inventor： Alberto Fernandez ,  Vadim Snitkovsky

IPC: H04M5/00 ,  H04M3/523 ,  H04M3/493 ,  H04M3/36 ,  H04M1/64

CPC classification number: H04L67/1012 ,  H04L41/5019 ,  H04M3/367 ,  H04M3/493 ,  H04M3/5237 ,  H04M3/527 ,  H04M2203/402

Abstract: A request to establish a voice communications session between a user of a telephonic device and an interactive voice response (IVR) system of a call handling system is received by a dynamic call control engine. A resource requirement for the voice communications session is determined. Resource usage data for multiple call handling systems is accessed by the dynamic call control engine. A particular call handling system from among the multiple call handling systems is selected based on the resource usage data and the resource requirement. A connection to be set up between the telephonic device and the particular call handling system to allow the user of the telephonic device to participate in the voice communications session with an IVR system of the particular call handling system is enabled.

公开(公告)号：US09307080B1

公开(公告)日：2016-04-05

申请号：US14039524

申请日：2013-09-27

Applicant: Angel.com Incorporated

Inventor： Alberto Fernandez ,  Vadim Snitkovsky

IPC: H04M1/64 ,  H04M3/493 ,  H04M11/00

CPC classification number: H04L67/1012 ,  H04L41/5019 ,  H04M3/367 ,  H04M3/493 ,  H04M3/5237 ,  H04M3/527 ,  H04M2203/402

Abstract: A request to establish a voice communications session between a user of a telephonic device and an interactive voice response (IVR) system of a call handling system is received by a dynamic call control engine. A resource requirement for the voice communications session is determined. Resource usage data for multiple call handling systems is accessed by the dynamic call control engine. A particular call handling system from among the multiple call handling systems is selected based on the resource usage data and the resource requirement. A connection to be set up between the telephonic device and the particular call handling system to allow the user of the telephonic device to participate in the voice communications session with an IVR system of the particular call handling system is enabled.

Abstract translation: 在呼叫处理系统的电话设备的用户和交互式语音响应（IVR）系统之间建立语音通信会话的请求由动态呼叫控制引擎接收。 确定语音通信会话的资源需求。 多个呼叫处理系统的资源使用数据由动态呼叫控制引擎访问。 基于资源使用数据和资源需求，选择来自多个呼叫处理系统的特定呼叫处理系统。 在电话设备和特定呼叫处理系统之间建立的允许电话设备的用户参与与特定呼叫处理系统的IVR系统的语音通信会话的连接被启用。

公开(公告)号：US20150341495A1

公开(公告)日：2015-11-26

申请号：US14817127

申请日：2015-08-03

Applicant: ANGEL.COM INCORPORATED

Inventor： Ahmed Tewfik Bouzid ,  Prakash Bhagwan Durgani ,  Lei Huang ,  Charles Qichi Lu ,  Rong Ma ,  Vadim Snitkovsky

IPC: H04M3/51 ,  H04M3/533

CPC classification number: H04M3/5158 ,  G10L25/51 ,  G10L25/78 ,  H04M3/42161 ,  H04M3/533 ,  H04M2201/40 ,  H04M2203/2027 ,  H04M2242/18

Abstract: A call is placed to a communications device. A response to the call is received from a call recipient associated with the communications device. The received response is processed based on a set of parameters. Based on processing the received response, a determination is made whether the call recipient is a human or an answering machine. If the call recipient is determined to be a human, the call is handled in a first manner. If the call recipient is determined to be an answering machine, the call is handled in a second manner that is different from the first manner.

Abstract translation: 呼叫被放置到通信设备。 从与通信设备相关联的呼叫接收者接收到对呼叫的响应。 接收到的响应是根据一组参数进行处理的。 基于对接收到的响应的处理，确定呼叫接收者是人还是应答机。 如果确定呼叫接收者是人，则呼叫以第一方式处理。 如果确定呼叫接收者是应答机，则以与第一种方式不同的第二种方式处理呼叫。

公开(公告)号：US20160219152A1

公开(公告)日：2016-07-28

申请号：US15088076

申请日：2016-03-31

Applicant: Angel.com Incorporated

Inventor： Alberto Fernandez ,  Vadim Snitkovsky

IPC: H04M3/523 ,  H04M3/36

CPC classification number: H04L67/1012 ,  H04L41/5019 ,  H04M3/367 ,  H04M3/493 ,  H04M3/5237 ,  H04M3/527 ,  H04M2203/402

Abstract: A request to establish a voice communications session between a user of a telephonic device and an interactive voice response (IVR) system of a call handling system is received by a dynamic call control engine. A resource requirement for the voice communications session is determined. Resource usage data for multiple call handling systems is accessed by the dynamic call control engine. A particular call handling system from among the multiple call handling systems is selected based on the resource usage data and the resource requirement. A connection to be set up between the telephonic device and the particular call handling system to allow the user of the telephonic device to participate in the voice communications session with an IVR system of the particular call handling system is enabled.

Abstract translation: 在呼叫处理系统的电话设备的用户和交互式语音响应（IVR）系统之间建立语音通信会话的请求由动态呼叫控制引擎接收。 确定语音通信会话的资源需求。 多个呼叫处理系统的资源使用数据由动态呼叫控制引擎访问。 基于资源使用数据和资源需求，选择来自多个呼叫处理系统的特定呼叫处理系统。 在电话设备和特定呼叫处理系统之间建立的允许电话设备的用户参与与特定呼叫处理系统的IVR系统的语音通信会话的连接被启用。