公开(公告)号：WO2005107122A3

公开(公告)日：2007-05-10

申请号：PCT/US2005008871

申请日：2005-03-16

Applicant: CISCO TECH INC ,  SHAFFER SHMUEL ,  PATEL LABHESH

Inventor： SHAFFER SHMUEL ,  PATEL LABHESH

IPC: H04K1/00 ,  H04M3/42

CPC classification number: H04M3/42272 ,  H04M3/4234 ,  H04M3/5183

Abstract: In one embodiment, a method for enhanced extension mobility includes accessing user input indicating either a desire of a user to logon at an endpomt [figure 1, unit 16] in a private mode according to which the endpoint supports only an extension of the user or a desire of the user to logon at the endpoint [figure 1, unit 16] in a shared mode according to which the endpoint concurrently supports an extension of the user and one or more other extensions of one or more other users. The method includes configuring the endpoint to support only an extension of the user if the user input indicates a desire of the user to logon at the endpoint in a private mode according to which the endpoint supports only an extension of the user. The method includes configuring the endpoint to concurrently support an extension of the user and one or more other extensions of one or more other users if the user input indicates a desire of the user to logon at the endpoint in a shared mode according to which the endpoint concurrently supports an extension of the user and one or more other extensions of one or more other users.

Abstract translation: 在一个实施例中，用于增强扩展移动性的方法包括访问指示用户以私有模式中的端点[图1，单元16]登录的用户需求的用户输入，根据该输入端点仅支持用户的扩展， 用户以共享模式在端点[图1，单元16]登录的愿望，根据该共享模式，端点同时支持用户的扩展和一个或多个其他用户的一个或多个其他扩展。 该方法包括将端点配置为只支持用户的扩展，如果用户输入指示用户以专用模式登录端点的期望，根据该端点，该端点仅支持该用户的扩展。 该方法包括：如果用户输入指示用户以共享模式在端点登录的愿望，则配置端点同时支持用户的扩展和一个或多个其他用户的一个或多个其他扩展， 同时支持用户的扩展和一个或多个其他用户的一个或多个其他扩展。

公开(公告)号：WO2007008613A2

公开(公告)日：2007-01-18

申请号：PCT/US2006/026400

申请日：2006-07-06

Applicant: CISCO TECHNOLOGY, INC ,  LEE, Johnny ,  PATEL, Labhesh ,  LEE, David ,  JABBOUR, Fadi

Inventor： LEE, Johnny ,  PATEL, Labhesh ,  LEE, David ,  JABBOUR, Fadi

IPC: G06F9/46

CPC classification number: G06Q10/109 ,  G06Q10/02 ,  G06Q10/025 ,  G06Q10/06311

Abstract: A template that lists a shared task is received at a first device. The template is also distributed in parallel to a plurality of other devices. When information indicating that the action has been performed is received, the template is updated at the first device and also at the other devices to indicate that the action has been performed.

Abstract translation: 在第一个设备上接收列出共享任务的模板。 该模板还与多个其他设备并行分布。 当接收到指示已经执行了动作的信息时，在第一设备和其他设备处更新模板以指示已经执行了动作。

公开(公告)号：WO2006127403A1

公开(公告)日：2006-11-30

申请号：PCT/US2006/019291

申请日：2006-05-18

Applicant: CISCO TECHNOLOGY, INC. ,  EPPEL, Martin, R. ,  PATEL, Labhesh ,  TONG, Aaron

Inventor： EPPEL, Martin, R. ,  PATEL, Labhesh ,  TONG, Aaron

IPC: H04M3/523

CPC classification number: H04M3/523 ,  H04M2203/552

Abstract: A system and method for servicing a caller at a contact center includes a processor subsystem and one or more modules that include code executable by the processor subsystem. Execution of the code invoking an automatic call distributor (ACD) collaborative application that provides the caller with a visual or aural call session history that lists each agent with whom the caller has interacted. The ACD collaborative application also providing the caller with an option to request return to a previous agent listed in the call session history. It is emphasized that this abstract is provided to comply with the rules requiring an abstract that will allow a searcher or other reader to quickly ascertain the subject matter of the technical disclosure. It is submitted with the understanding that it will not be used to interpret or limit the scope or meaning of the claims. 37 CFR 1.72(b).

Abstract translation: 用于在联络中心处为呼叫者提供服务的系统和方法包括处理器子系统和包括可由处理器子系统执行的代码的一个或多个模块。 执行调用自动呼叫分配器（ACD）协作应用程序的代码，其向呼叫者提供列出呼叫者与之交互的每个代理的视觉或听觉呼叫会话历史。 ACD协作应用程序还向呼叫者提供请求返回到呼叫会话历史中列出的先前代理的选项。 要强调的是，该摘要被提供以符合要求抽象的规则，允许搜索者或其他读者快速确定技术公开内容的主题。 提交它的理解是，它不会用于解释或限制权利要求的范围或含义。 37 CFR 1.72（b）。

公开(公告)号：WO2005109844A8

公开(公告)日：2006-11-23

申请号：PCT/US2005011267

申请日：2005-04-05

Applicant: CISCO TECH INC ,  SHAFFER SHMUEL ,  FITZGERALD CARY W ,  SARKAR SHANTANU ,  PATEL LABHESH

Inventor： SHAFFER SHMUEL ,  FITZGERALD CARY W ,  SARKAR SHANTANU ,  PATEL LABHESH

IPC: H04M3/42 ,  H04M3/46 ,  H04M7/00

CPC classification number: H04L65/1046 ,  H04L65/1006 ,  H04M3/42102 ,  H04M3/42212 ,  H04M3/42365 ,  H04M3/465 ,  H04M2203/2044

Abstract: In one embodiment, a method for enhanced call pickup includes accessing data indicating a current status of each of one or more users in a call pickup group (CPG) with respect to an incoming phone call to a phone number corresponding to the CPG and communicating the data to one or more endpoints of one or more users in the CPG for display to one or more users in the CPG. A display of the data to a first user in the CPG facilitates the first user determining a current status of each of one or more second users in the CPG to facilitate a decision by the first user regarding whether to pick up the incoming phone call.

Abstract translation: 在一个实施例中，一种用于增强呼叫接收的方法包括访问指示呼叫代答组（CPG）中的一个或多个用户中的每个的当前状态的数据，该呼叫代表组（CPG）相对于对应于CPG的电话号码的来话电话呼叫， 数据到CPG中一个或多个用户的一个或多个端点，以便显示给CPG中的一个或多个用户。 在CPG中向第一用户显示数据有助于第一用户确定CPG中的一个或多个第二用户的每个的当前状态，以便于第一用户对是否接听来电的决定。

公开(公告)号：WO2005070176A3

公开(公告)日：2005-12-01

申请号：PCT/US2005000094

申请日：2005-01-04

Applicant: CISCO TECH IND ,  SHAFFER SHMUEL ,  LEE JOHNNY HSIENCHOW ,  SARKAR SHANTANU ,  PATEL LABHESH

Inventor： SHAFFER SHMUEL ,  LEE JOHNNY HSIENCHOW ,  SARKAR SHANTANU ,  PATEL LABHESH

IPC: G06F15/16 ,  H04L12/58 ,  H04L29/06 ,  H04L29/12

CPC classification number: H04L29/06027 ,  H04L29/1216 ,  H04L51/04 ,  H04L51/066 ,  H04L61/157 ,  H04L65/1069

Abstract: A system and method for communicating messages includes receiving, from a first client associated with a calling party, a request for connection with a second client. A called party associated with the second client is notified that the request for connection was received, in response to receiving the request for connection. A connection processing instruction may be received from a third client associated with the called party. In accordance with a particular embodiment of the present invention, the request for connection may be processed in accordance with the connection processing instruction.

Abstract translation: 用于传送消息的系统和方法包括从与主叫方相关联的第一客户端接收与第二客户端的连接请求。 响应于接收到连接请求，通知与第二客户端相关联的被叫方接收到连接请求。 可以从与被叫方相关联的第三客户端接收连接处理指令。 根据本发明的特定实施例，可以根据连接处理指令处理连接请求。

公开(公告)号：WO2007037875A3

公开(公告)日：2009-04-16

申请号：PCT/US2006033387

申请日：2006-08-28

Applicant: CISCO TECH INC ,  SHAFFER SHMUEL ,  GATZKE ALAN D ,  PATEL LABHESH ,  JAIN MUKUL

Inventor： SHAFFER SHMUEL ,  GATZKE ALAN D ,  PATEL LABHESH ,  JAIN MUKUL

IPC: G10L13/08

CPC classification number: H04L51/04 ,  G06Q10/107 ,  H04M1/72552 ,  H04M3/4211 ,  H04M3/53333 ,  H04M3/537 ,  H04M2201/18 ,  H04M2203/301 ,  H04M2203/4536 ,  H04M2250/74

Abstract: A method and apparatus to process an incoming message is described. The method may comprise, at a recipient system, receiving an incoming message from a message communicator and automatically analyzing message content to identify a keyword included in the message content. Thereafter, a predefined action associated with the keyword may be identified and the action may be performed. In an example embodiment, the predefined action may be a priority with the message, alerting an intended recipient of the message, routing the message to the intended recipient, paging the intended recipient, emailing the message to the intended recipient, sending an SMS message to the intended recipient, or the like. In an example embodiment, a user/owner of a mailbox may search a message database to identify incoming messages which includes the search term in the message content.

Abstract translation: 描述了处理传入消息的方法和装置。 该方法可以包括在接收者系统处从消息通信器接收输入消息，并且自动分析消息内容以识别包括在消息内容中的关键字。 此后，可以识别与关键字相关联的预定动作，并且可以执行动作。 在示例实施例中，预定义动作可以是消息的优先级，警告消息的预期接收者，将消息路由到预期接收者，寻呼预期接收者，将消息发送到预期接收者，向SMS发送SMS消息 预期接收者等。 在示例实施例中，邮箱的用户/所有者可以搜索消息数据库以识别在消息内容中包括搜索项的传入消息。

公开(公告)号：WO2008085662A1

公开(公告)日：2008-07-17

申请号：PCT/US2007/087530

申请日：2007-12-14

Applicant: CISCO TECHNOLOGY, INC. ,  SHAFFER, Shmuel ,  PATEL, Labhesh ,  JAIN, Mukul ,  KUMAR, Sanjeev

Inventor： SHAFFER, Shmuel ,  PATEL, Labhesh ,  JAIN, Mukul ,  KUMAR, Sanjeev

IPC: H04L12/16

CPC classification number: H04L65/1093 ,  H04L12/1818 ,  H04L12/1877 ,  H04L65/403 ,  H04M3/567 ,  H04N7/15

Abstract: In one embodiment, a conference bridge receives a call initiated by a first caller endpoint. The conference bridge identifies a conference to which the call requests entry and determines whether the conference bridge has available resources to process the call. The conference bridge enables the call to join the conference via a second conference bridge associated with a second caller endpoint participating in the conference according to whether the conference bridge has available resources to process the call.

Abstract translation: 在一个实施例中，会议桥接收由第一呼叫者端点发起的呼叫。 会议桥标识呼叫请求条目的会议，并确定会议桥是否有可用的资源来处理呼叫。 会议桥使得能够根据会议桥是否具有可用资源来处理呼叫，通过与参与会议的第二呼叫者端点相关联的第二会议桥来呼叫加入会议。

公开(公告)号：WO2008016464A3

公开(公告)日：2008-05-02

申请号：PCT/US2007015527

申请日：2007-07-06

Applicant: CISCO TECH INC ,  JAIN MUKUL ,  KUMAR SANJEEV ,  PATEL LABHESH ,  KHOURI JOSEPH F

Inventor： JAIN MUKUL ,  KUMAR SANJEEV ,  PATEL LABHESH ,  KHOURI JOSEPH F

IPC: H04L9/00

CPC classification number: H04M3/54 ,  H04M3/02 ,  H04M3/42034 ,  H04M3/42051 ,  H04M3/42068 ,  H04M3/42314 ,  H04M7/006 ,  H04M19/041 ,  H04M2201/38

Abstract: In one embodiment, a telephony system includes a memory that stores one or more call preferences of a user, and a central call routing entity that enables a user to set a call forwarding rule. In accordance with the call forwarding rule and in response to an incoming call to a first telephone device of the user, the call routing entity routing the incoming call to a second telephone device along with a message indicating that the one or more call preferences of the user are stored in the memory. The one or more call preferences are then fetched and applied at the second telephone device. It is emphasized that this abstract is provided to comply with the rules requiring an abstract that will allow a searcher or other reader to quickly ascertain the subject matter of the technical disclosure.

Abstract translation: 在一个实施例中，电话系统包括存储用户的一个或多个呼叫偏好的存储器，以及使用户能够设置呼叫转移规则的中央呼叫路由实体。 根据呼叫转移规则并且响应于到用户的第一电话设备的呼入，呼叫路由实体将来电路由到第二电话设备以及指示呼叫转移的一个或多个呼叫偏好 用户存储在内存中。 然后在第二电话设备处取出并应用一个或多个呼叫偏好。 要强调的是，提供这个摘要是为了遵守需要摘要的规则，这将允许搜索者或其他读者快速确定技术公开的主题。

公开(公告)号：WO2008008214A3

公开(公告)日：2008-04-17

申请号：PCT/US2007015218

申请日：2007-06-28

Applicant: CISCO TECH INC ,  SHAFFER SHMUEL ,  PATEL LABHESH ,  JAIN MUKUL ,  KUMAR SANJEEV

Inventor： SHAFFER SHMUEL ,  PATEL LABHESH ,  JAIN MUKUL ,  KUMAR SANJEEV

IPC: H04M11/04

CPC classification number: H04M3/42187 ,  H04M3/42357 ,  H04M3/5232 ,  H04M7/0039 ,  H04M2201/50 ,  H04M2242/04 ,  H04M2242/14

Abstract: Disclosed are apparatus and methods for utilizing the camera or video capability of particular communication devices (104), such as cell phones, to enhance handling of calls, such as emergency calls. In one implementation, when a call is made to an emergency response center (ERC) (102) using an image hide capable communication device and such call is queued until an agent is available for handling the call, one or more images or video may be collected from such caller by utilizing the image hide capability of the caller's communication device (202). The mages collected from a plurality of different callers may then be sorted into different event groups (502). For instance, all the images/video that relate to a same emergency event, such as a traffic accident, are grouped together into a same event group. The different groups can then be prioritized for handling by an available agent (206, 504).

Abstract translation: 公开了用于利用诸如蜂窝电话的特定通信设备（104）的相机或视频能力的装置和方法，以增强诸如紧急呼叫之类的呼叫的处理。 在一个实施方案中，当使用具有图像隐藏功能的通信设备对紧急响应中心（ERC）（102）进行呼叫时，并且这样的呼叫被排队等待代理人可用于处理呼叫时，一个或多个图像或视频可以是 通过利用呼叫者的通信设备（202）的图像隐藏能力从该呼叫者收集。 然后可以从多个不同的呼叫者收集的法师被分类成不同的事件组（502）。 例如，与相同的紧急事件（例如交通事故）相关的所有图像/视频被分组在一起成为相同的事件组。 然后可以将不同的组优先处理由可用代理（206,504）处理。

公开(公告)号：WO2007106152A3

公开(公告)日：2007-11-15

申请号：PCT/US2006044594

申请日：2006-11-17

Applicant: CISCO TECH INC ,  PATEL LABHESH ,  KUMAR SANJEEV ,  JAIN MUKUL ,  KHOURI JOSEPH F

Inventor： PATEL LABHESH ,  KUMAR SANJEEV ,  JAIN MUKUL ,  KHOURI JOSEPH F

IPC: H04M11/00

CPC classification number: H04M3/16 ,  H04M3/5322 ,  H04M3/53333 ,  H04M2203/4536 ,  H04M2207/18

Abstract: A unified messaging system includes a unit to store a message operable to store a message sent to a user, the message having a selectable security attribute set to a one of a plurality of levels. A module associated with the unit operates to secure a voice channel used by the user to listen to the message when the selectable security level is set to a high level indicating encryption. It is emphasized that this abstract is provided to comply with the rules requiring an abstract that will allow a searcher or other reader to quickly ascertain the subject matter of the technical disclosure. It is submitted with the understanding that it will not be used to interpret or limit the scope or meaning of the claims.

Abstract translation: 统一消息传送系统包括存储可操作用于存储发送给用户的消息的消息的单元，消息具有设置为多个级别之一的可选安全属性。 当可选安全级别被设置为表示加密的高级别时，与该单元相关联的模块操作以保护用户使用的话音信道来收听消息。 要强调的是，提供这个摘要是为了遵守需要摘要的规则，这将允许搜索者或其他读者快速确定技术公开的主题。 提交时的理解是，它不会被用来解释或限制权利要求的范围或含义。