公开(公告)号：WO2010068507A3

公开(公告)日：2010-08-12

申请号：PCT/US2009065985

申请日：2009-11-25

Applicant: RINGCENTRAL INC ,  VENDROW VLAD ,  YOUNG BRUCE ,  SHAH PRAFUL ,  ELPINER BORIS ,  SHMUNIS VLADIMIR

Inventor： VENDROW VLAD ,  YOUNG BRUCE ,  SHAH PRAFUL ,  ELPINER BORIS ,  SHMUNIS VLADIMIR

IPC: H04M3/42

CPC classification number: H04M3/54 ,  H04M3/42153 ,  H04M3/42297 ,  H04M2201/14 ,  H04M2201/52

Abstract: Methods, systems, apparatus including computer program products having instructions for porting numbers are provided. In one example system and method, a vPBX system can receive a request from a user to port an existing phone number to the vPBX system. The vPBX server can identify a porting authentication template, based on the requirements of an existing service provider. The vPBX server generate a fax document on the retrieved template. The vPBX server can populate the generated fax document with user information. The vPBX server can receive a user's hand signature from a touch-screen interface of a mobile device. The vPBX server can authenticate the fax document with the received signature, and transmit the authenticated fax document to the existing service provider. The vPBX server can provide the user with a temporary line number with forwarding functions until porting is completed.

Abstract translation: 提供了包括具有用于移植号码的指令的计算机程序产品的方法，系统和装置。 在一个示例系统和方法中，vPBX系统可以接收来自用户的将现有电话号码移植到vPBX系统的请求。 vPBX服务器可以根据现有服务提供商的要求识别移植身份验证模板。 vPBX服务器在检索到的模板上生成传真文档。 vPBX服务器可以使用用户信息填充生成的传真文档。 vPBX服务器可以从移动设备的触摸屏界面接收用户的手签名。 vPBX服务器可以使用收到的签名认证传真文档，并将认证的传真文档发送给现有的服务提供商。 vPBX服务器可以为用户提供具有转发功能的临时线路号，直到完成移植。

公开(公告)号：WO2010059758A2

公开(公告)日：2010-05-27

申请号：PCT/US2009/065038

申请日：2009-11-19

Applicant: RINGCENTERAL, INC. ,  VENDROW, Vlad ,  YOUNG, Bruce ,  SHAH, Praful ,  ELPINER, Boris ,  SHMUNIS, Vladimir

Inventor： VENDROW, Vlad ,  YOUNG, Bruce ,  SHAH, Praful ,  ELPINER, Boris ,  SHMUNIS, Vladimir

IPC: H04W40/20 ,  H04W88/02 ,  H04W28/14

CPC classification number: H04M3/5233 ,  H04M3/42246 ,  H04M3/4234 ,  H04M3/5125 ,  H04M3/523 ,  H04M3/5232 ,  H04M3/5234 ,  H04M2207/18 ,  H04M2242/28 ,  H04W4/02 ,  H04W4/023 ,  H04W12/06

Abstract: A mobile device can be assigned to an extension configured as a Queue Agent ("QA") in a call-queuing enabled virtual private branch exchange (vPBX). This and other mobile or fixed devices can be interconnected to form a virtual call center. Each extension can be assigned various rules, which specify how the incoming calls are answered at the extension and how calls in the call queue are selected for answering by the QA. As part of the rules, the vPBX system forwards calls from a call queue to the QA based on QA's availability status. If a location-aware mobile device is associated with the QA, the vPBX system can determine the QA's availability status based on a geographic location of the mobile device. A most geographically proximate agent can be selected for answering the call.

Abstract translation: 在启用呼叫排队的虚拟专用交换机（vPBX）中，可以将移动设备分配给配置为队列代理（“QA”）的分机。 这个和其他移动或固定设备可以互连以形成虚拟呼叫中心。 每个分机可以分配各种规则，其中规定了分机上的来电应答如何，以及如何选择呼叫队列中的呼叫以通过质量检查来应答。 作为规则的一部分，vPBX系统根据QA的可用性状态将呼叫从呼叫队列转发到质量保证。 如果位置感知移动设备与QA相关联，则vPBX系统可以基于移动设备的地理位置来确定QA的可用性状态。 可以选择最接近地理位置的代理来应答呼叫。

公开(公告)号：WO2010059756A2

公开(公告)日：2010-05-27

申请号：PCT/US2009/065036

申请日：2009-11-19

Applicant: RINGCENTERAL, INC. ,  VENDROW, Vlad ,  YOUNG, Bruce ,  SHAH, Praful ,  ELPINER, Boris ,  SHMUNIS, Vladimir John

Inventor： VENDROW, Vlad ,  YOUNG, Bruce ,  SHAH, Praful ,  ELPINER, Boris ,  SHMUNIS, Vladimir John

IPC: H04W40/20 ,  H04W64/00

CPC classification number: H04W40/20 ,  H04M3/42374 ,  H04M3/54 ,  H04M2207/206 ,  H04M2242/30 ,  H04W64/00

Abstract: A positioning system (e.g., GPS) integrated in, or coupled to, a mobile device determines the position of the mobile device. An availability status manager (ASM) in a vPBX acquires the position of the mobile device. The ASM can contain rules on how to route or otherwise control incoming phone calls based on availability status of one or more mobile devices in the vPBX network. When a call is received by the vPBX, the ASM determines the availability status of the receiving mobile device based on the geographic location of the receiving mobile device. The ASM then routes the call to the receiving mobile device, to another mobile device, or to a landline based on the availability status of the receiving mobile device and the availability status based rules.

Abstract translation: 集成在或耦合到移动装置的定位系统（例如，GPS）确定移动装置的位置。 vPBX中的可用性状态管理器（ASM）获取移动设备的位置。 ASM可以包含关于如何根据vPBX网络中的一个或多个移动设备的可用性状态路由或以其他方式控制传入电话呼叫的规则。 当vPBX收到呼叫时，ASM将根据接收移动设备的地理位置确定接收移动设备的可用状态。 ASM然后根据接收移动设备的可用性状态和基于可用性状态的规则将呼叫路由到接收移动设备，到另一个移动设备，或到陆线。

公开(公告)号：WO2009146430A1

公开(公告)日：2009-12-03

申请号：PCT/US2009/045703

申请日：2009-05-29

Applicant: RINGCENTRAL, INC. ,  VENDROW, Vlad ,  YOUNG, Bruce ,  SHAH, Praful ,  ELPINER, Boris ,  SHMUNIS, Vladimir, G.

Inventor： VENDROW, Vlad ,  YOUNG, Bruce ,  SHAH, Praful ,  ELPINER, Boris ,  SHMUNIS, Vladimir, G.

IPC: H04M3/42

CPC classification number: H04M3/4234 ,  G06Q10/06 ,  G06Q10/08 ,  G06Q10/087 ,  G06Q10/0875 ,  G06Q20/203 ,  H04M3/42153

Abstract: Embodiments of the invention relate generally to computing devices and systems, as well as software, computer programs, applications, and interfaces, and more particularly, to systems, devices and methods to activate telecommunications services. For example, a method may include configuring configuration data for a user account, the configuration data specifying a subset of telecommunications services for one or more user accounts, presenting in an interface an identifier for accessing the subset of telecommunications services, receiving data representing a request to activate the subset of telecommunications services associated with the identifier, the data representing the request including a user identification number, and activating the user account to include the subset of the telecommunications services, wherein configuring the configuration data occurs prior to presenting the identifier.

Abstract translation: 本发明的实施例一般涉及计算设备和系统以及软件，计算机程序，应用和接口，更具体地涉及激活电信服务的系统，设备和方法。 例如，方法可以包括配置用户帐户的配置数据，配置数据指定用于一个或多个用户帐户的电信服务的子集，在接口中呈现用于访问电信服务子集的标识符，接收表示请求的数据 激活与所述标识符相关联的电信服务的子集，所述表示所述请求的数据包括用户标识号，以及激活所述用户帐户以包括所述电信服务的子集，其中配置所述配置数据在呈现所述标识符之前发生。

公开(公告)号：WO2009045849A1

公开(公告)日：2009-04-09

申请号：PCT/US2008/077683

申请日：2008-09-25

Applicant: RINGCENTRAL, INC. ,  VENDROW, Vlad

Inventor： VENDROW, Vlad

IPC: H04M7/00

CPC classification number: H04M3/42068 ,  H04M3/02 ,  H04M3/42051 ,  H04M3/4211 ,  H04M3/42229 ,  H04M3/436 ,  H04M2203/158

Abstract: Examples of inbound call identification and management are described including a call management system that includes one or more repositories that can include data representing call action policies and data representing attributes associated with the caller devices and the callee devices. Further, the call management system can include one or more computing devices that include a call identifier ("IDer") configured to characterize the attributes of the caller devices to form characterized attributes, a call management system controller configured to match the characterized attributes against routing criteria specified in the data representing the call action policies, and a call management system router configured to route calls from the caller devices to the callee devices responsive to a match between the characterized attributes and the routing criteria.

Abstract translation: 描述入站呼叫识别和管理的示例，包括呼叫管理系统，该呼叫管理系统包括一个或多个存储库，其可以包括表示呼叫动作策略的数据和表示与呼叫者设备和被呼叫者设备相关联的属性的数据。 此外，呼叫管理系统可以包括一个或多个计算设备，其包括被配置为表征呼叫者设备的属性以形成特征属性的呼叫标识符（“IDer”），呼叫管理系统控制器被配置为将特征属性与路由匹配 响应于特征属性和路由标准之间的匹配，呼叫管理系统路由器被配置为将来自呼叫者设备的呼叫路由到被叫设备。