公开(公告)号：WO0014920A2

公开(公告)日：2000-03-16

申请号：PCT/US9920401

申请日：1999-09-02

Applicant: GENESYS TELECOMM LAB INC

Inventor： DEGLOIA RICHARD CASE JR

IPC: H04L20060101 ,  H04L12/66 ,  H04L

CPC classification number: H04L12/66

Abstract: A server connected to a data network (11) for transmitting files over the data network to one of a plurality of destination servers (19) is adapted to spawn a software agent in response to a file to be transmitted and meeting certain preset criteria, such as file size. The software agent is associated with the file by at least the file's destination, and is transmitted over one or more routes to the destination to collect routing information, and returns to the source server. The associated file is then transmitted using the information collected. In an alternative embodiment the agent also collects validation information at the destination and returns same to the source server. The agent may also, in some embodiments, negotiate reserved bandwidth and security protocols or other validation information for transmission of the associated file at certain intermediate servers.

Abstract translation: 连接到用于通过数据网络传送文件到多个目的地服务器（19）中的一个的数据网络（11）的服务器适于产生响应于要发送的文件并满足某些预设标准的软件代理，例如 作为文件大小。 软件代理至少与文件的目的地与文件相关联，并通过一条或多条路由发送到目的地以收集路由信息，并返回到源服务器。 然后使用收集的信息传输相关文件。 在替代实施例中，代理还收集目的地的验证信息并将其返回给源服务器。 在一些实施例中，代理还可以协商用于在某些中间服务器处传输相关联文件的保留带宽和安全协议或其他验证信息。

公开(公告)号：WO9965252A3

公开(公告)日：2000-02-03

申请号：PCT/US9912700

申请日：1999-06-07

Applicant: GENESYS TELECOMM LAB INC

Inventor： MILOSLAVSKY ALEC

IPC: H04M3/36 ,  H04M3/42 ,  H04M3/51 ,  H04M3/523 ,  H04Q3/64 ,  H04M3/00

CPC classification number: H04M3/36 ,  H04M3/42323 ,  H04M3/5158 ,  H04M3/5183 ,  H04M3/5231 ,  H04M3/5234 ,  H04Q3/64 ,  H04Q2213/13034 ,  H04Q2213/13072 ,  H04Q2213/13093 ,  H04Q2213/13107 ,  H04Q2213/13164 ,  H04Q2213/13166 ,  H04Q2213/1322 ,  H04Q2213/13224 ,  H04Q2213/13395

Abstract: A system (33) for outbound dialing for call centers (11) places the outbound dialer (21) at network level (13), and client call centers provide destination number calling lists. The outbound dialer (21), upon completing a call to a destination number, connects the completed call to a routing point at a client call center. The system (33) may be CTI-enhanced, and can be hosted by a client of the network provider, or by the network provider. Clients may subscribe to the network provider for service, providing calling lists and routing points, and completed calls may be routed to call centers operated by different clients. The architecture and method of this system (33) minimizes the number of leased lines required by each call center taking advantage of the system (33).

Abstract translation: 用于呼叫中心（11）的出站拨号的系统（33）将出站拨号器（21）放置在网络级（13），并且客户端呼叫中心提供目的地号码呼叫列表。 出站拨号器（21）在完成对目的地号码的呼叫时，将完成的呼叫连接到客户端呼叫中心的路由点。 系统（33）可以是CTI增强的，并且可以由网络提供商的客户机或由网络提供商托管。 客户可以订阅网络提供商进行服务，提供呼叫列表和路由点，完成的呼叫可以被路由到由不同客户端操作的呼叫中心。 该系统的架构和方法（33）使得利用系统（33）的每个呼叫中​​心所需的租用线路的数量最小化。

公开(公告)号：WO9854877A3

公开(公告)日：1999-03-11

申请号：PCT/US9810357

申请日：1998-05-27

Applicant: GENESYS TELECOMM LAB INC

Inventor： GISBY DOUGLAS ,  MILOSLAVSKY ALEC

IPC: H04M7/00 ,  H04L29/08 ,  H04M3/00 ,  H04M3/12 ,  H04M3/36 ,  H04M3/51 ,  H04M3/523 ,  H04M3/54 ,  H04M3/56 ,  H04M3/58 ,  H04M7/12 ,  H04Q3/00 ,  H04Q3/64 ,  H04Q3/66 ,  H04M

CPC classification number: H04L67/306 ,  H04L65/4007 ,  H04M3/12 ,  H04M3/36 ,  H04M3/367 ,  H04M3/5166 ,  H04M3/5183 ,  H04M3/5191 ,  H04M3/523 ,  H04M3/5232 ,  H04M3/5233 ,  H04M3/5236 ,  H04M3/5237 ,  H04M3/5238 ,  H04M3/54 ,  H04M3/56 ,  H04M3/58 ,  H04M7/00 ,  H04M7/006 ,  H04M7/12 ,  H04M2203/551 ,  H04M2207/12 ,  H04Q3/0029 ,  H04Q3/0045 ,  H04Q3/64 ,  H04Q3/66 ,  H04Q2213/13034 ,  H04Q2213/13072 ,  H04Q2213/13091 ,  H04Q2213/13093 ,  H04Q2213/13103 ,  H04Q2213/13106 ,  H04Q2213/13141 ,  H04Q2213/13145 ,  H04Q2213/13164 ,  H04Q2213/13174 ,  H04Q2213/13204 ,  H04Q2213/1322 ,  H04Q2213/13282 ,  H04Q2213/13299 ,  H04Q2213/13345 ,  H04Q2213/13349 ,  H04Q2213/1336 ,  H04Q2213/13389

Abstract: A system for rerouting misrouted calls between call centers has multiple call centers (501, 502, 503) all connected by digital link (511, 512, 513) to a central rerouter (510), which maintains a data list of a unique pool of destination numbers assigned to each of the call centers (501, 502, 503). The central rerouter (510) sends rerouted calls to destination numbers in the destination number pool for each call center (501, 502, 503) in a sequential manner such that any destination number in the pool for any call center (501, 502, 503), once used, is not used again until all of the remaining destination numbers in the pool for that call center are used once each. In a preferred embodiment call centers (501, 502, 503) are interconnected by private lines, and rerouted calls are sent over the private lines.

公开(公告)号：WO9835509A3

公开(公告)日：1998-11-05

申请号：PCT/US9802923

申请日：1998-02-10

Applicant: GENESYS TELECOMM LAB INC

Inventor： NEYMAN IGOR ,  TORBA DIMITRIY A ,  DERYUGIN VLADIMIR N

IPC: H04M3/36 ,  H04M3/42 ,  H04M3/51 ,  H04M3/523 ,  H04Q

CPC classification number: H04M3/36 ,  H04M3/42323 ,  H04M3/5183 ,  H04M3/5237

Abstract: A system (100) for routing calls has a plurality of call centers (102a, 102b, 102c) and a central controller (106) for managing activity of the plurality of call centers (102a, 102b, 102c), including call loading. The central controller (106) utilizes a method for managing loading based on estimates of loading for call centers (102a, 102b, 102c) in the system (100) for which real time loading information is not available during certain time intervals. The method involves retrieving a previous status of the call center for which real time information is not available, and using that previous status to perform and estimate of current loading for management purposes.

公开(公告)号：WO9837677A2

公开(公告)日：1998-08-27

申请号：PCT/US9802848

申请日：1998-02-17

Applicant: GENESYS TELECOMM LAB INC

Inventor： MILOSLAVSKY ALEC

IPC: H04L12/28 ,  H04M1/57 ,  H04M1/663 ,  H04M3/00 ,  H04M3/42 ,  H04M3/436 ,  H04M

CPC classification number: H04M3/436 ,  H04M1/006 ,  H04M1/2473 ,  H04M1/57 ,  H04M1/663 ,  H04M3/42323

Abstract: A personal telephone call router adapted to execute on a personal computer (PC) connected to a local area network (LAN) wherein the LAN is also connected to a computerized telephony switching system has a graphic user interface allowing an individual user to route incoming calls from his/her PC by drag-and-drop techniques. In some embodiments the user may also customize routing rules for incoming calls. In preferred embodiments incoming calls are directed in the telephony switch to a virtual routing destination. In some cases each individual user is associated with a specific virtual destination, and in others data associated with each call is broadcast on the LAN to be filtered at each PC on the LAN running a personal router according to an embodiment of the invention.

Abstract translation: 适于在连接到局域网（LAN）的个人计算机（PC）上执行的个人电话呼叫路由器，其中LAN也连接到计算机化电话交换系统，具有图形用户界面，允许单个用户将来话呼叫从 他/她的电脑通过拖放技术。 在一些实施例中，用户还可以为呼入呼叫定制路由规则。 在优选实施例中，传入呼叫被引导到电话交换机中到虚拟路由目的地。 在一些情况下，每个单独的用户与特定的虚拟目的地相关联，并且在另一些情况下，根据本发明的实施例，在LAN上运行个人路由器的每个PC处的每个PC上广播与每个呼叫相关联的数据。

公开(公告)号：EP3063758A4

公开(公告)日：2016-09-07

申请号：EP14858418

申请日：2014-10-30

Applicant: GENESYS TELECOMM LAB INC

Inventor： LEV-TOV AMIR ,  FAIZAKOF AVRAHAM ,  KONIG YOCHAI

IPC: G10L15/01 ,  G10L15/02 ,  G10L25/30

CPC classification number: G10L15/01 ,  G10L15/02 ,  G10L15/04 ,  G10L15/063 ,  G10L15/26 ,  G10L25/30

Abstract: A method for predicting a speech recognition quality of a phrase comprising at least one word includes: receiving, on a computer system including a processor and memory storing instructions, the phrase; computing, on the computer system, a set of features comprising one or more features corresponding to the phrase; providing the phrase to a prediction model on the computer system and receiving a predicted recognition quality value based on the set of features; and returning the predicted recognition quality value.

Abstract translation: 一种用于预测包括至少一个字的短语的语音识别质量的方法包括：在包括处理器的计算机系统和存储指令的存储器上接收短语; 在所述计算机系统上计算包括与所述短语相对应的一个或多个特征的一组特征; 将所述短语提供给所述计算机系统上的预测模型，并且基于所述特征集合接收预测的识别质量值; 并返回预测的识别质量值。

公开(公告)号：EP2380340A4

公开(公告)日：2016-08-03

申请号：EP09801338

申请日：2009-12-10

Applicant: GENESYS TELECOMM LAB INC

Inventor： ANISIMOV NIKOLAY ,  SCOTT MARK ,  PETROVYKH YEVGENIY

IPC: H04M11/00 ,  G06Q10/06 ,  H04M3/51

CPC classification number: H04M3/5191 ,  G06Q10/067 ,  H04M3/51 ,  H04M3/5175 ,  H04M3/5183 ,  H04M3/5232 ,  H04M2201/16

Abstract: In a contact center, a system for processing communication events has an interaction server for managing events waiting to be routed, a routing server for routing the events, a rules engine, and a gateway server executing rules invocation logic and interacting with the rules engine. The interaction server tracks incoming events, initiates and sends a routing request to the routing server, including a special routing object, for each event that requires conformance to business rules, the routing server, executing the routing object, sends an execution request to the gateway server, which upon receipt of the request prepares a business object model (BOM), being a set of facts upon which the rules engine executes rules appropriate to the facts, resulting in routing direction for the routing server to route the event.

Abstract translation: 在联络中心，用于处理通信事件的系统具有用于管理等待路由事件交互服务器，用于路由的事件，规则引擎，以及执行规则调用逻辑和与所述规则引擎交互的网关服务器路由服务器。 交互服务器跟踪传入的事件，创始并发送路由请求路由服务器，包括一个特殊的路由对象，为每个事件确实需要符合商业规则，路由服务器，执行路由对象，发送到执行请求的网关 服务器，该服务器收到请求的准备业务对象模型（BOM），是事实的集合作为规则引擎执行规则适宜的事实，在路由服务器路由事件路由方向而来。

公开(公告)号：EP2721512A4

公开(公告)日：2015-03-04

申请号：EP12799920

申请日：2012-06-12

Applicant: GENESYS TELECOMM LAB INC

Inventor： MEZHIBOVSKY VLADIMIR ,  KOROLEV NIKOLAY ,  RISTOCK HERBERT

IPC: G06F17/00 ,  G06F15/16 ,  G06Q10/06 ,  G06Q10/10

CPC classification number: G06Q10/1095 ,  G06Q10/00 ,  G06Q10/06314 ,  G06Q10/1093 ,  H04L51/046 ,  H04L51/20 ,  H04L65/4007 ,  H04L67/10 ,  H04L67/18

Abstract: A network-connected server for meeting initiation has software executing on the server from a non-transitory physical medium, the software providing a function allowing a user to schedule a meeting and to configure availability conditions, a function for informing scheduled participants of the scheduled meeting, a function for receiving indications of availability for the scheduled meeting from communication appliances associated with scheduled participants, and a function for connecting the communication appliances to communicate when the configured availability conditions are met.

Abstract translation: 用于会议启动的网络连接服务器具有从非暂时物理介质在服务器上执行的软件，该软件提供允许用户安排会议和配置可用性条件的功能，用于向预定的参与者通知预定的会议 用于从与被调度参与者相关联的通信设备接收预定会议的可用性的指示的功能，以及用于在满足配置的可用性条件时连接通信设备进行通信的功能。

公开(公告)号：EP2749015A4

公开(公告)日：2015-01-28

申请号：EP12826328

申请日：2012-08-21

Applicant: GENESYS TELECOMM LAB INC

Inventor： ZGARDOVSKI STANISLAV V ,  KOLOMOYSKYY OLEKSIY M

IPC: H04M3/42 ,  H04M3/51 ,  H04M3/523

CPC classification number: H04M3/5158 ,  H04M3/5183 ,  H04M3/523 ,  H04M3/5235

Abstract: A system for assuring agent connection for outbound calls placed in an automated outbound calling campaign includes an outbound dialing server, a digital data repository coupled to the outbound dialing server, the data repository storing outbound dialing records for automated outbound dialing, and software executing on the outbound dialing server from a non-transitory physical medium, the software providing a first function for determining for a specific outbound dialing record if the connection to a live agent must be an assured connection, a second function for dialing and engaging an agent via an internal call for reservation of the agent, and a third function for bridging the call connections forged between the system and the agent and the system and the outbound party upon answer of the outbound call.

公开(公告)号：EP2250583A4

公开(公告)日：2014-01-15

申请号：EP08869716

申请日：2008-12-23

Applicant: GENESYS TELECOMM LAB INC

Inventor： GALVIN BRIAN ,  RISTOCK HERBERT WILLI ARTUR

IPC: G06F17/30

CPC classification number: H04L67/10 ,  G06F17/30566 ,  G06F17/30899 ,  G06Q10/0633 ,  G06Q10/10 ,  G06Q10/107

Abstract: In a first enterprise joined in a distributed, federated network of second enterprises, a system is provided for managing data flow between enterprises, the system including a data management server in the first enterprise having access to sets of rules for managing data flow to and from the first enterprise, a first data interface in the first enterprise dedicated to data transfer to a paired second dedicated data interface at a neighboring second enterprise in the federation, wherein the first data interface manages data sent to the second interface and/or data incoming from the second interface according to the sets of rules for managing data flow.