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    TRUST-INTERACTIVE COMMUNICATION APPLICATIONS
    1.
    发明申请
    TRUST-INTERACTIVE COMMUNICATION APPLICATIONS 审中-公开
    信任交互通信应用

    公开(公告)号：WO2010078012A3

    公开(公告)日：2010-09-30

    申请号：PCT/US2009068410

    申请日：2009-12-17

    Applicant: GENESYS TELECOMM LAB INC ,  RISTOCK HERBERT WILLI ARTUR ,  PERLMUTTER S MICHAEL ,  GALVIN BRIAN

    Inventor： RISTOCK HERBERT WILLI ARTUR ,  PERLMUTTER S MICHAEL ,  GALVIN BRIAN

    IPC: H04L29/06

    CPC classification number: H04L63/08 ,  H04L63/105 ,  H04L63/20

    Abstract: A communication software module executing on a computerized appliance from a machine-readable medium includes functionality enabling a user to direct a communication event to a particular destination by an address of the destination, functionality for transmitting the destination address to a remote trust authority, functionality for initiating the communication event, and functionality for receiving trust information from the remote trust authority, the trust information associated with an enterprise or a person associated with the destination address. Various communication modules are provided, such as email clients, instant messaging systems, chat systems, and voice communication systems.

    Abstract translation: 从机器可读介质在计算机化设备上执行的通信软件模块包括使用户能够通过目的地地址将通信事件定向到特定目的地的功能，将目的地地址发送到远程信任机构的功能， 发起通信事件，以及用于从远程信任机构接收信任信息的功能，与企业或与目的地地址相关联的人员相关联的信任信息。 提供各种通信模块，例如电子邮件客户端，即时消息系统，聊天系统和语音通信系统。

    FEDERATED ACCESS
    2.
    发明申请
    FEDERATED ACCESS 审中-公开
    联合访问

    公开(公告)号：WO2009088762A2

    公开(公告)日：2009-07-16

    申请号：PCT/US2008088107

    申请日：2008-12-23

    Applicant: GENESYS TELECOMM LAB INC ,  GALVIN BRIAN ,  RISTOCK HERBERT WILLI ARTUR

    Inventor： GALVIN BRIAN ,  RISTOCK HERBERT WILLI ARTUR

    IPC: G06F17/30

    CPC classification number: H04L67/2809 ,  G06Q10/06311 ,  G06Q10/10 ,  G06Q50/184

    Abstract: A federation system operating in a first enterprise includes a configuration server and a database for creating and storing federation configuration data and a federation registrar having an interface for dealing with a second enterprise seeking to federate. In the system the second enterprise connects to the federation registrar, negotiation takes place concerning details of federation, agreement is reached, configuration is stored in the configuration database, and the second enterprise is then coupled to the first enterprise through a pair of federation proxy interfaces, one at the first enterprise and one at the second enterprise, the proxy interfaces configured by details of the federation.

    Abstract translation: 在第一企业中操作的联合系统包括用于创建和存储联合配置数据的配置服务器和数据库以及具有用于处理寻求联合的第二企业的界面的联合注册器。 在系统中，第二个企业连接到联合注册器，关于联合的详细信息进行协商，达成协议，将配置存储在配置数据库中，然后通过一对联合代理接口将第二个企业耦合到第一个企业 ，一个在第一个企业，第二个企业在一个，代理接口由联邦的细节配置。

    FEDERATED UPTAKE THROTTLING
    3.
    发明申请
    FEDERATED UPTAKE THROTTLING 审中-公开
    联合采取刺激

    公开(公告)号：WO2009088765A3

    公开(公告)日：2010-12-16

    申请号：PCT/US2008088114

    申请日：2008-12-23

    Applicant: GENESYS TELECOMM LAB INC ,  GALVIN BRIAN ,  RISTOCK HERBERT WILLI ARTUR

    Inventor： GALVIN BRIAN ,  RISTOCK HERBERT WILLI ARTUR

    IPC: G06F17/30

    CPC classification number: H04L67/10 ,  G06F17/30566 ,  G06F17/30899 ,  G06Q10/0633 ,  G06Q10/10 ,  G06Q10/107

    Abstract: In a first enterprise joined in a distributed, federated network of second enterprises, a system is provided for managing data flow between enterprises, the system including a data management server in the first enterprise having access to sets of rules for managing data flow to and from the first enterprise, a first data interface in the first enterprise dedicated to data transfer to a paired second dedicated data interface at a neighboring second enterprise in the federation, wherein the first data interface manages data sent to the second interface and/or data incoming from the second interface according to the sets of rules for managing data flow.

    Abstract translation: 在加入第二企业分散式联合网络的第一家企业中，提供了一种用于管理企业之间数据流的系统，该系统包括第一企业中的数据管理服务器，可以访问用于管理数据流的规则集 第一企业，第一企业中的第一数据接口，专用于在联盟中的相邻第二企业处将数据传输到配对的第二专用数据接口，其中第一数据接口管理发送到第二接口的数据和/或从 根据用于管理数据流的规则集合的第二个接口。

    VIRTUALIZATION OF ONE OR MORE SETS OF PHYSICAL CONTACT CENTER RESOURCES FOR USE BY ONE OR MORE VIRTUAL CONTACT CENTERS
    4.
    发明申请
    VIRTUALIZATION OF ONE OR MORE SETS OF PHYSICAL CONTACT CENTER RESOURCES FOR USE BY ONE OR MORE VIRTUAL CONTACT CENTERS 审中-公开
    虚拟化一个或多个物理联系中心资源以供一个或多个虚拟联系中心使用

    公开(公告)号：WO2010099086A3

    公开(公告)日：2010-11-04

    申请号：PCT/US2010025000

    申请日：2010-02-23

    Applicant: GENESYS TELECOMM LAB INC ,  RISTOCK HERBERT WILLI ARTUR

    Inventor： RISTOCK HERBERT WILLI ARTUR

    IPC: H04M3/51 ,  H04L12/24 ,  H04M3/523

    CPC classification number: H04M3/5183 ,  H04L41/5003 ,  H04L41/5061 ,  H04L65/1053 ,  H04M7/006 ,  H04M2201/38

    Abstract: A system for virtual representation of physical contact center resources includes a server coupled to a wide-area-network (WAN), a digital medium accessible to the server, and a resource virtualization application executable from the digital medium to run on the server, characterized in that at least one physical contact center having physical resources has access to the server over the network wherein the resource virtualization application categorizes and represents the physical resources in an abstract way for access by customers of one or more virtual contact centers.

    Abstract translation: 用于物理联系中心资源的虚拟表示的系统包括耦合到广域网（WAN）的服务器，服务器可访问的数字介质以及可从数字介质执行以在服务器上运行的资源虚拟化应用，其特征在于， 因为具有物理资源的至少一个物理联络中心可以通过网络访问服务器，其中资源虚拟化应用以抽象方式将物理资源分类并表示为一个或多个虚拟联络中心的客户访问。

    FEDERATED UPTAKE THROTTLING
    9.
    发明公开
    FEDERATED UPTAKE THROTTLING 审中-公开
    联合录制

    公开(公告)号：EP2250583A4

    公开(公告)日：2014-01-15

    申请号：EP08869716

    申请日：2008-12-23

    Applicant: GENESYS TELECOMM LAB INC

    Inventor： GALVIN BRIAN ,  RISTOCK HERBERT WILLI ARTUR

    IPC: G06F17/30

    CPC classification number: H04L67/10 ,  G06F17/30566 ,  G06F17/30899 ,  G06Q10/0633 ,  G06Q10/10 ,  G06Q10/107

    Abstract: In a first enterprise joined in a distributed, federated network of second enterprises, a system is provided for managing data flow between enterprises, the system including a data management server in the first enterprise having access to sets of rules for managing data flow to and from the first enterprise, a first data interface in the first enterprise dedicated to data transfer to a paired second dedicated data interface at a neighboring second enterprise in the federation, wherein the first data interface manages data sent to the second interface and/or data incoming from the second interface according to the sets of rules for managing data flow.

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