公开(公告)号：US20020175293A1

公开(公告)日：2002-11-28

申请号：US09866418

申请日：2001-05-25

Applicant: Siemens Information and Communication Networks, Inc.

Inventor： Kenneth Whitham

IPC: G21K001/08

CPC classification number: H01J3/02

Abstract: A radio frequency (RF) modulated electron gun includes a cathode, electrically coupled to operate as a source of charged particles, and a grid, positioned apart from the cathode. The grid and the cathode are electrically coupled to a grid voltage source and to a RF source. The grid voltage source places the grid at a first potential, and the RF source places the grid at a second potential selected to produce groups of the charged particles. The groups of charged particles are produced with each period of a signal received from the RF source.

Abstract translation: 射频（RF）调制电子枪包括电耦合以作为带电粒子源工作的阴极和与阴极隔开定位的栅极。 电网和阴极电耦合到电网电压源和RF源。 电网电压源将电网置于第一电位，并且RF源将电网放置在选择的第二电位以产生带电粒子组。 在从RF源接收的信号的每个周期产生带电粒子组。

公开(公告)号：US20020164013A1

公开(公告)日：2002-11-07

申请号：US09850040

申请日：2001-05-07

Applicant: Siemens Information and Communication Networks, Inc.

Inventor： George E. Carter ,  Bianka Skubnik

IPC: H04M001/00 ,  H04M009/00 ,  H04M009/08

CPC classification number: H04M3/40 ,  H04M7/006

Abstract: Techniques for enhancing the sound quality of computer telephony systems are provided. In general, digital signals including telephony sounds are converted from the time domain to the frequency domain. If noise is detected in the frequency domain conversion of the digital signals, the noise is removed utilizing a filter. The noise detection and filtering can be performed in software so that enhanced audio quality can be achieved at a relatively low cost and with flexibility for very diverse environments.

Abstract translation: 提供了用于提高计算机电话系统的声音质量的技术。 通常，包括电话声音的数字信号从时域转换到频域。 如果在数字信号的频域转换中检测到噪声，则使用滤波器去除噪声。 噪声检测和滤波可以在软件中执行，从而可以以相对较低的成本实现增强的音频质量，并且可以为非常多样的环境提供灵活性。

公开(公告)号：US20020114432A1

公开(公告)日：2002-08-22

申请号：US09788089

申请日：2001-02-16

Applicant: Siemens Information and Communication Networks, Inc.

Inventor： Shmuel Shaffer ,  William J. Beyda ,  Randall P. Wuerfel

IPC: H04M011/00

CPC classification number: H04M3/523 ,  H04M3/48 ,  H04M3/5166 ,  H04M3/5231 ,  H04M3/5233 ,  H04M2203/2011

Abstract: In an automated call management method and system, automated processing is used to collect customer information that enables skills-based call routing and a camp-on approach to efficiently handling calls. The customer information is preferably acquired through use of a web-compatible form that is submitted by the customer. The form includes information that identifies agent attributes that are considered advantageous to handling a particular call, includes the callback telephone number, and may include the time at which the callback should be initiated. In another embodiment, the information is acquired using interactive voice recognition techniques. After an agent queue is selected on the basis of a correlation between identified agent attributes and the skills of a particular agent or agent group, a camp-on request is generated to initiate a connection when an appropriate agent is available.

Abstract translation: 在自动呼叫管理方法和系统中，使用自动处理来收集客户信息，从而实现基于技能的呼叫路由和有效处理呼叫的驻留方法。 优选地，通过使用由客户提交的网络兼容形式来获取客户信息。 该表格包括识别被认为有利于处理特定呼叫的代理属性的信息，包括回叫电话号码，并且可以包括应该启动回调的时间。 在另一个实施例中，使用交互式语音识别技术获取信息。 在基于识别的代理属性和特定代理或代理组的技能之间的相关性来选择代理队列之后，生成驻留请求以在适当的代理可用时发起连接。

公开(公告)号：US20020076011A1

公开(公告)日：2002-06-20

申请号：US09738532

申请日：2000-12-15

Applicant: Siemens Information and Communication Networks, Inc.

Inventor： William J. Beyda

IPC: H04M001/64

CPC classification number: H04M3/42195 ,  H04M1/575 ,  H04M1/72519 ,  H04M3/42042 ,  H04M3/533 ,  H04M2242/22

Abstract: Methods and apparatus for forwarding Caller ID data on demand when retrieving messages from an answering device using an endpoint telecommunications device and an associated call control system (such as the central office of the calling phone, a PBX, ToL Gatekeeper, wireless carrier switch, etc.), to fully or partially automate the dialing process for remotely calling back a message sender. The invention permits the caller retrieving messages to quickly and easily return calls with little or no manual intervention, without having to create a trombone connection. The invention operates with calling endpoint telecommunication devices that are nullintelligentnull enough to receive, store and/or utilize Caller ID data forwarded from an answering device; as well as with not so intelligent telecommunications devices (such as many pay phones) that may lack the ability to receive, store and/or utilize forwarded Caller ID data.

Abstract translation: 使用端点电信设备和相关联的呼叫控制系统（例如主叫电话的中心局，PBX，ToL网守，无线载波交换机等）从应答设备检索消息时，根据需要转发来电显示数据的方法和装置 ）来完全或部分自动化用于远程回叫消息发送者的拨号过程。 本发明允许呼叫者检索消息以很少或没有手动干预来快速且容易地返回呼叫，而不必创建长号连接。 本发明通过“智能”的呼叫端点电信设备操作，以接收，存储和/或利用从应答设备转发的来电显示数据; 以及可能不具有接收，存储和/或利用转移的来电显示数据的能力的智能电信设备（例如许多付费电话）。

公开(公告)号：US20040246332A1

公开(公告)日：2004-12-09

申请号：US10456017

申请日：2003-06-05

Applicant: Siemens Information and Communication Networks, Inc

Inventor： Richard W. Crouch

IPC: H04N007/14 ,  H04M003/42

CPC classification number: H04L63/104 ,  H04L12/1822 ,  H04L29/06027 ,  H04L63/126 ,  H04L65/403 ,  H04L65/4038 ,  H04N7/152

Abstract: A system, method, apparatus, means, and computer program code for allowing an authorized party to join a conference are provided. In some embodiments, an application may create or generate a request for an MCU to handle an ad-hoc or meet-me type conference. The application may provide the request to an MCU resource controller or other device. The MCU resource controller may have knowledge of the capabilities of one or more MCUs and be able to assign an MCU to host or otherwise handle the conference. In addition, the MCU resource controller may create or generate a resource address that a participant in the conference may use to access the assigned MCU. The MCU resource controller can provide the resource address to the application, which may then distribute the resource address to one or more parties participating in the conference. The resource address may include or have associated data that the assigned MCU can use to validate or authorize a party to join the conference.

Abstract translation: 提供了允许授权方加入会议的系统，方法，装置，装置和计算机程序代码。 在一些实施例中，应用可以创建或生成对MCU的请求以处理临时或会议类型的会议。 应用程序可以向MCU资源控制器或其他设备提供请求。 MCU资源控制器可以具有一个或多个MCU的能力的知识，并且能够分配MCU来主办或以其他方式处理会议。 此外，MCU资源控制器可以创建或生成会议参与者可以用来访问所分配的MCU的资源地址。 MCU资源控制器可以向应用提供资源地址，然后将资源地址分配给参与会议的一方或多方。 资源地址可以包括或具有分配的MCU可用于验证或授权一方加入会议的关联数据。

公开(公告)号：US20040213402A1

公开(公告)日：2004-10-28

申请号：US10421466

申请日：2003-04-23

Applicant: Siemens Information and Communication Networks, Inc.

Inventor： Johannes Ruetschi

IPC: H04M001/00 ,  H04M009/00 ,  H04M003/42

CPC classification number: H04M3/56 ,  H04M3/568 ,  H04M9/08

Abstract: A conference call arrangement, conferencing device, conference unit and a method of managing conference calls. The conferencing device may be a speakerphone with a speak up indicator. Whenever a conference call attendee does not speak loudly enough for remote participants, the conference unit sends a speak up indication to a corresponding conferencing device.

Abstract translation: 电话会议安排，会议设备，会议单元和电话会议管理方法。 会议设备可以是具有发言指示符的扬声器电话。 每当一个电话会议参与者对于远程参与者不会大声说话时，会议单元向对应的会议设备发出说话指示。

公开(公告)号：US20040207724A1

公开(公告)日：2004-10-21

申请号：US10417549

申请日：2003-04-17

Applicant: Siemens Information and communication Networks, Inc.

Inventor： Richard Crouch ,  Timothy Miller ,  Florian Patrick Nierhaus

IPC: H04N007/14 ,  H04N015/00 ,  H04N013/04

CPC classification number: H04L65/1083 ,  H04L29/06027 ,  H04L65/4038 ,  H04M3/42221 ,  H04M3/56 ,  H04N5/765 ,  H04N7/155

Abstract: A telecommunications system includes a conferencing server (104, 106), a recording server (114) operably coupled to the conferencing server; and one or more telecommunications clients (110). The telecommunications clients (110) can use the conferencing server to supervise conversations between two or more of the parties. The recording server (114) is used to record conversations among the parties and store them as one or more digital files. The telecommunications clients (110) may further be provided with user interfaces (112) that allow control of the recording server (114) for real-time playback during a conversation. The user interface allows the user to control backup; normal speed forward; fast forward; back to beginning; and go to end (i.e., back to real-time output for the call).

Abstract translation: 电信系统包括会议服务器（104,106），可操作地耦合到会议服务器的记录服务器（114） 和一个或多个电信客户端（110）。 电信客户端（110）可以使用会议服务器来监督两个或多个方之间的会话。 记录服务器（114）用于记录各方之间的对话，并将它们存储为一个或多个数字文件。 电信客户端（110）还可以被提供有允许在对话期间对记录服务器（114）进行实时回放的控制的用户界面（112）。 用户界面允许用户控制备份; 正常速度前进; 快进 回到开始 并结束（即，返回到呼叫的实时输出）。

公开(公告)号：US20040203935A1

公开(公告)日：2004-10-14

申请号：US10262687

申请日：2002-10-02

Applicant: Siemens Information and Communication Networks, Inc.

Inventor： Daniel F. Dowling ,  Faramarz F. Sahim

IPC: H04Q007/20

CPC classification number: H04W4/16 ,  H04M1/645 ,  H04M1/7255 ,  H04M3/4234 ,  H04M3/42382 ,  H04M3/546 ,  H04M2207/18 ,  H04W8/18

Abstract: A wireless communications device, network and method of wireless communications. The wireless device (e.g., a cell phone) allows users to respond to calls silently by selecting prompts. Each prompt is replaced with a recorded vocal response. The caller hears the recorded response.

Abstract translation: 无线通信设备，无线通信的网络和方法。 无线设备（例如，蜂窝电话）允许用户通过选择提示来静默地响应呼叫。 每个提示被替换为录制的声音响应。 呼叫者听到记录的响应。

公开(公告)号：US20040179669A1

公开(公告)日：2004-09-16

申请号：US10385121

申请日：2003-03-10

Applicant: Siemens Information and Communication Networks, Inc.

Inventor： Leroy Edwin Gilbert ,  Robert W. Callaghan

IPC: H04M007/00

CPC classification number: H04M7/009

Abstract: A virtual private communications network (VPCN) and method of managing calls on the network. Stations on a private communications network are identified by an unique private network identification (ID) code or dial in direct (DID) number. Remote communications devices (e.g., cell phones, analog phones, etc.) are virtual client devices connected from a public communications network to the private communications network. One or more DID numbers are shared DID numbers, dedicated for the virtual client devices. Calls from the virtual client devices may be placed to network stations by dialing shorthand (e.g., 5 or fewer digits) numbers. Each call has a dedicated DID number temporarily assigned to it for placing the call as an in network call. Once the call reaches its final destination, the shared DID number is released for temporary assignment to other virtual client device calls.

Abstract translation: 虚拟专用通信网络（VPCN）和网络上的呼叫管理方法。 专用通信网络上的站点由唯一的专用网络标识（ID）代码或直接拨号（DID）号码标识。 远程通信设备（例如，蜂窝电话，模拟电话等）是从公共通信网络连接到专用通信网络的虚拟客户端设备。 一个或多个DID号码是专用于虚拟客户端设备的共享DID号码。 来自虚拟客户端设备的呼叫可以通过拨打速记（例如，5位或更少的数字）号码被放置到网络站。 每个呼叫都有一个临时分配给它的专用DID号码，用于将呼叫作为网络呼叫。 一旦呼叫到达其最终目的地，则共享的DID号码被释放以临时分配给其他虚拟客户端设备呼叫。

公开(公告)号：US20040157625A1

公开(公告)日：2004-08-12

申请号：US10360336

申请日：2003-02-07

Applicant: Siemens Information and Communication Networks, Inc.

Inventor： Florin Gheorghiu ,  William Joseph Beyda

IPC: H04Q007/20

CPC classification number: H04W4/02 ,  G01S5/02 ,  H04L29/06 ,  H04L41/12 ,  H04L67/18 ,  H04L69/329 ,  H04W60/04

Abstract: A system, method, apparatus, means, and computer program code for determining a location of a device connected to a network. According to some embodiments of the present invention, a device, such as an IP enabled or compliant telephone, may receive, detect, or otherwise actively or passively determine a location identifier. The location identifier may be associated with a geographic location of the device. The device may then provide data indicative of the location identifier to another device, such as a network manager device, server, computer, etc. In some embodiments, the device may determine its geographic location after receiving a request for data indicative of its geographic location. In other embodiments, the device may provide data indicative of its geographic location each time it receives, detects or otherwise determines its geographic location. Alternatively, the device may provide data indicative of its geographic location only upon request or when it detects, receives or otherwise determines a new location identifier.

Abstract translation: 一种用于确定连接到网络的设备的位置的系统，方法，装置，装置和计算机程序代码。 根据本发明的一些实施例，诸如IP启用或兼容电话的设备可以接收，检测或以其他方式主动或被动地确定位置标识符。 位置标识符可以与设备的地理位置相关联。 然后，设备可以将指示位置标识符的数据提供给诸如网络管理器设备，服务器，计算机等的另一设备。在一些实施例中，设备可以在接收到指示其地理位置的数据的请求之后确定其地理位置 。 在其他实施例中，设备可以在每次接收到，检测或以其他方式确定其地理位置时提供指示其地理位置的数据。 或者，设备可以仅在请求时或当其检测，接收或以其他方式确定新的位置标识符时提供指示其地理位置的数据。