Abstract:
Systems and methods for providing call verification to prevent voice phishing, comprising: receiving a first API call, wherein the first API call is a call request from a service provider to establish a call with a client device associated with a client of the service provider; verifying an identity of the service provider, wherein verifying the identity of the service provider comprises: generating a second API call; transmitting the second API to a verification system; and receiving verification of the service provider from the verification system; transmitting a notification to the client device that includes an indication that an incoming call is from a verified service provider; verifying the identity of the client; and establishing the call between the service provider and the client after both the identity of the service provider and the identity of the client are verified.
Abstract:
Systems and methods notify an individual when the start time of a scheduled conference call is approaching. The systems and methods may also automatically connect the individual to the conference call. The systems and methods may obtain information about one or more scheduled conference calls directly from the individual's electronic calendar. The systems and methods may also receive a request from an individual to be connected to a conference call, and then act to automatically connect the individual to the conference call using information obtained from the individual's electronic calendar.
Abstract:
A method and apparatus for logging call detail information in an email message are provided herein. The method for logging call detail information in an email message includes (i) receiving, from a service provider, information associated with a first call event for a telecommunication session; (ii) creating a call record using the information associated with the first call event for the telecommunication session; (iii) receiving, from the service provider, information associated with an additional call event for the telecommunication session; (iv) updating the call record using the information associated with the additional call event; (v) repeating steps (iii) and (iv) until the information associated with one of the additional call events indicates the telecommunication session has ended; and (vi) sending a request to insert the call record into a user's email account using one or more email provider application programming interfaces (APIs).
Abstract:
A system and method for establishing a voice over Internet protocol link to a called party's mobile telephony device utilizes push notifications to activate a communications application on the called party's mobile telephony communications device. When a request to establish a voice over Internet protocol link to a mobile device is received by an incoming proxy server of a voice over Internet protocol service provider, the service provider causes a push notification to be sent to the mobile device. The called party can respond to the push notification in a manner that causes a communications application on the mobile device to be activated. Once the push notification has caused the communications application to activate, the communications application sends a special registration request to an outbound proxy server. The special registration request causes the outbound proxy server to initiate messaging that is ultimately delivered to an inbound proxy server, the messaging identifying the outbound proxy server with which the communications application has registered. The inbound proxy server can then communicate with the outbound proxy server to obtain information that allows a voice over Internet protocol link to be established with the called party's mobile telephony device.
Abstract:
Systems and methods performed by an IP telephony system allow a user to request that his IP telephony device be set into a conference calling mode for an indefinite period of time. When the user's IP telephony device is in the conference calling mode, all parties that attempt to call the user's IP telephony device are added to a conference bridge tied to the user's IP telephony device. All incoming calls are treated in this fashion until the user cancels the conference calling mode and returns to a normal calling mode.
Abstract:
Methods and system for routing first communication session data between a first device and at least one participant device via a first communication session are provided herein. In some embodiments, a method for routing first communication session data between a first device and at least one participant device includes receiving a request to establish a second communication session with at least one discovered extension device proximate to the first device, routing at least a portion of the communication session data to the discovered extension device via the second communication session and synchronizing the communication session data routed via the first communication session, and the at least a portion of the communication session data routed via the second communication session.
Abstract:
IP telephony communications are conducted by sending both audio data produced by a CODEC that represents received spoken audio input, and a textual representation of the spoken audio input. A receiving device utilizes the textual representation of the spoken audio input to help recreate the spoken audio input when a portion of the CODEC data is missing. The textual representation can be generated by a speech-to-text function. Alternatively, the textual representation can be a notation of extracted phonemes.
Abstract:
A method and system for integrating telecommunication session output with one or more applications are provided herein. The method for integrating telecommunication session output with one or more applications includes communicating with one or more second devices in a telecommunication session using a first application disposed on a first device; tracking attributes associated with the telecommunication session; recording at least a portion of the telecommunication session on the first device to produce a session recording; and storing the attributes and at least one of the session recording, or a text transcription of the session recording in a second application on the first device.
Abstract:
Systems and methods notify an individual when the start time of a scheduled conference call is approaching. The systems and methods may also automatically connect the individual to the conference call. The systems and methods may obtain information about one or more scheduled conference calls directly from the individual's electronic calendar. The systems and methods may also receive a request from an individual to be connected to a conference call, and then act to automatically connect the individual to the conference call using information obtained from the individual's electronic calendar.
Abstract:
Methods and systems for intelligently terminating calls are provided herein. In some embodiments, a method for intelligently terminating calls may include receiving a call request directed to a communication identifier associated with a first user, determining a call termination action to associate with the call request based on (a) information associated with the call request and (b) previous call termination patterns associated with the first user, and terminating the call to one or more devices associated with the communication identifier based on the determined call termination action.