SYSTEMS AND METHODS FOR AUTOMATING POST COMMUNICATIONS ACTIVITY

    公开(公告)号:CA3006148A1

    公开(公告)日:2018-11-30

    申请号:CA3006148

    申请日:2018-05-24

    Abstract: Systems and methods for assisting a first participant to a synchronous communication in communicating with a second participant to the synchronous communication involves automatically obtaining metadata or other information relevant to the synchronous communication, and providing the metadata or other information to the first participant. In some instances, a draft communication from the first participant to the second participant may be generated based on the content of the synchronous communication, and that draft communication may be provided to the first participant.

    METHOD AND SYSTEM FOR TELECOMMUNICATION SESSION OUTPUT INTEGRATION

    公开(公告)号:CA2953519A1

    公开(公告)日:2015-12-30

    申请号:CA2953519

    申请日:2015-06-22

    Abstract: A method and system for integrating telecommunication session output with one or more applications are provided herein. The method for integrating telecommunication session output with one or more applications includes communicating with one or more second devices in a telecommunication session using a first application disposed on a first device; tracking attributes associated with the telecommunication session; recording at least a portion of the telecommunication session on the first device to produce a session recording; and storing the attributes and at least one of the session recording, or a text transcription of the session recording in a second application on the first device.

    SYSTEMS AND METHODS FOR HANDLING CAMPED INCOMING TELEPHONE CALLS

    公开(公告)号:CA3138361C

    公开(公告)日:2022-10-25

    申请号:CA3138361

    申请日:2020-05-21

    Abstract: Systems and methods for handling an incoming telephone call received at a private branch exchange system and directed to an employee enable an actual or virtual receptionist to camp the call on the employee's extension. When the call is camped on the employee's extension, the private branch exchange system causes a push notification to be sent to a telephony device used by the employee to notify the employee that a call is camped on his extension. Such a push notification may also inform the employee about how many calls are camped on his extension. Further, such a push notification may provide the employee with information about the identity of a calling party whose call is camped on the employee's extension.

    SYSTEMS AND METHODS FOR ACCESSING CONFERENCE CALLS

    公开(公告)号:CA2968626A1

    公开(公告)日:2017-11-30

    申请号:CA2968626

    申请日:2017-05-26

    Abstract: Systems and methods notify an individual when the start time of a scheduled conference call is approaching. The systems and methods may also automatically connect the individual to the conference call. The systems and methods may obtain information about one or more scheduled conference calls directly from the individual's electronic calendar. The systems and methods may also receive a request from an individual to be connected to a conference call, and then act to automatically connect the individual to the conference call using information obtained from the individual's electronic calendar.

    SYSTEMS AND METHODS FOR MANAGING ACCESS TO MESSAGE CONTENT

    公开(公告)号:CA2973758A1

    公开(公告)日:2016-08-18

    申请号:CA2973758

    申请日:2016-02-08

    Abstract: Systems and methods for selectively managing access to message content at a first display terminal are configured to display one or more messages collectively defining an exchange between a user of the first display terminal and a user of a second display terminal. The method determines, by a processor, that secure display processing should be used on at least one message of the exchange at the first display terminal, and displays message content of one or more messages of the exchange while concealing message content of the at least one message. In an embodiment, a successfully authenticated user or one who presents a required decryption code is able to view all any portion of an exchange, such as the at least one message in the context of a plurality of messages comprising a conversation.

    SYSTEMS AND METHODS FOR ACCESSING CONFERENCE CALLS

    公开(公告)号:CA2968626C

    公开(公告)日:2022-06-21

    申请号:CA2968626

    申请日:2017-05-26

    Abstract: Systems and methods notify an individual when the start time of a scheduled conference call is approaching. The systems and methods may also automatically connect the individual to the conference call. The systems and methods may obtain information about one or more scheduled conference calls directly from the individual's electronic calendar. The systems and methods may also receive a request from an individual to be connected to a conference call, and then act to automatically connect the individual to the conference call using information obtained from the individual's electronic calendar.

    SYSTEMS AND METHODS FOR ACCESSING CONFERENCE CALLS

    公开(公告)号:CA3007692A1

    公开(公告)日:2018-12-09

    申请号:CA3007692

    申请日:2018-06-08

    Abstract: Systems and methods for assisting a user in conducting a telephony communication include automatically obtaining contextual information relating to the telephony communication, and presenting that information to the user. The contextual information could be drawn from a third party database. The third party database could be queried for the contextual information based on an identity to the party with who the user is attempting to communicate.

    SYSTEMS AND METHODS FOR MITIGATING AND/OR AVOIDING FEEDBACK LOOPS DURING COMMUNICATION SESSIONS

    公开(公告)号:CA2968697C

    公开(公告)日:2021-02-02

    申请号:CA2968697

    申请日:2017-05-26

    Abstract: Methods and systems for facilitating a communication session receive a sound signal and determine at least one contributing source to the received sound signal from among a plurality of communication endpoints, wherein each respective communication endpoint of the plurality of communication endpoints is associated with a corresponding participant in the communication session and includes a microphone and loudspeaker. Based on a determination of multiple communication endpoints being co-located, one or more embodiments perform at least one of processing the received sound signal by selectively altering the received sound signal, or initiating an instruction to inhibit further contribution, to the sound signal, from at least one of the co-located multiple communication endpoints.

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