公开(公告)号：WO2005104446A2

公开(公告)日：2005-11-03

申请号：PCT/US2005/007433

申请日：2005-03-07

Applicant: CISCO TECHNOLOGY, INC. ,  SHAFFER, Shmuel ,  PATEL, Labhesh ,  JENNINGS, Cullen, F.

Inventor： SHAFFER, Shmuel ,  PATEL, Labhesh ,  JENNINGS, Cullen, F.

IPC: H04L12/28

CPC classification number: H04L67/24

Abstract: In one embodiment, a method for presence-based management in a communication network includes, using IM, discovering one or more network devices in a communication network. The network devices couple two or more endpoints to each other and enable communication between a first one of the endpoints and one or more second ones of the endpoints. The method also includes, using IM, obtaining presence information on the discovered network devices from the discovered network devices and, using the presence information on the discovered network devices from the discovered network devices, maintaining presence data associated with the discovered network devices.

Abstract translation: 在一个实施例中，在通信网络中用于基于在线的管理的方法包括使用IM发现通信网络中的一个或多个网络设备。 网络设备将两个或多个端点彼此耦合，并实现端点中的第一端点与端点中的一个或多个第二端点之间的通信。 该方法还包括使用IM从所发现的网络设备获得所发现的网络设备上的存在信息，并且使用来自所发现的网络设备的所发现的网络设备上的呈现信息来维护与所发现的网络设备相关联的在线数据。

公开(公告)号：WO2005022298A2

公开(公告)日：2005-03-10

申请号：PCT/US2004/025792

申请日：2004-08-10

Applicant: CISCO TECHNOLOGY, INC. ,  SHAFFER, Shmuel ,  KHOURI, Joseph, F. ,  SARKAR, Shantanu ,  PATEL, Labhesh

Inventor： SHAFFER, Shmuel ,  KHOURI, Joseph, F. ,  SARKAR, Shantanu ,  PATEL, Labhesh

IPC: G06F

CPC classification number: H04M3/5231 ,  H04M3/42365

Abstract: A method for utilizing proxy designation in a call system includes receiving a call from a first user over a first connection with a first endpoint of the first user. The method includes receiving a proxy designation from the first user. The proxy designation comprises a proxy user designated to handle the call for the first user. The method also includes establishing a second connection with the proxy user and detecting the presence of the proxy user over the second connection.

Abstract translation: 用于在呼叫系统中利用代理指定的方法包括：通过与第一用户的第一端点的第一连接来接收来自第一用户的呼叫。 该方法包括从第一用户接收代理指定。 代理指定包括被指定为处理第一用户的呼叫的代理用户。 该方法还包括建立与代理用户的第二连接并且通过第二连接来检测代理用户的存在。

公开(公告)号：EP2030424B1

公开(公告)日：2018-05-16

申请号：EP07777431.3

申请日：2007-06-06

Applicant: Cisco Technology, Inc.

Inventor： SHAFFER, Shmuel ,  JAIN, Mukul ,  KUMAR, Sanjeev ,  PATEL, Labhesh

IPC: H04M1/64

CPC classification number: H04M3/53366 ,  H04M3/385 ,  H04M2201/39 ,  H04M2201/41 ,  H04M2203/4554

Abstract: Techniques and systems for recalling voicemail messages from remote voicemail systems are disclosed. In one embodiment, a method for recalling a voicemail message from a target mailbox can include: accessing a voicemail system by a caller using a device; authenticating the caller using speaker verification; and deleting the voicemail message from the target mailbox. The target mailbox owner can be a member of the voicemail system, while the caller can be a non-member of that voicemail system. The device may be configured to support a telephony user interface (TUI), for example.

公开(公告)号：EP1757076B1

公开(公告)日：2017-12-13

申请号：EP05733870.9

申请日：2005-04-05

Applicant: Cisco Technology, Inc.

Inventor： SHAFFER, Shmuel ,  FITZGERALD, Cary, W ,  SARKAR, Shantanu ,  PATEL, Labhesh

IPC: H04M3/46 ,  H04L29/06 ,  H04M3/42

CPC classification number: H04L65/1046 ,  H04L65/1006 ,  H04M3/42102 ,  H04M3/42212 ,  H04M3/42365 ,  H04M3/465 ,  H04M2203/2044

Abstract: In one embodiment, a method for enhanced call pickup includes accessing data indicating a current status of each of one or more users in a call pickup group (CPG) with respect to an incoming phone call to a phone number corresponding to the CPG and communicating the data to one or more endpoints of one or more users in the CPG for display to one or more users in the CPG. A display of the data to a first user in the CPG facilitates the first user determining a current status of each of one or more second users in the CPG to facilitate a decision by the first user regarding whether to pick up the incoming phone call.

公开(公告)号：EP2055088A2

公开(公告)日：2009-05-06

申请号：EP07811156.4

申请日：2007-08-07

Applicant: Cisco Technology, Inc.

Inventor： PATEL, Labhesh ,  JAIN, Mukul ,  KHOURI, Joseph F.

IPC: H04M3/42

CPC classification number: H04N7/15

Abstract: In one embodiment, a method includes capturing a facial image (32, Fig. 3) of a participant to a video conference session (10, Fig. 1) from a video stream of the video conference session. A database (23, Fig. 1) containing a plurality a stored facial images is then accessed in an attempt to match the facial image with one of the stored facial images. Each stored facial image is associated with information in the database associated with a person, the information being retrieved in the event of a match. It is emphasized that this abstract is provided to comply with the rules requiring an abstract that will allow a searcher or other reader to quickly ascertain the subject matter of the technical disclosure.

公开(公告)号：EP2005722A2

公开(公告)日：2008-12-24

申请号：EP07755041.6

申请日：2007-04-04

Applicant: Cisco Technology, Inc.

Inventor： PATEL, Labhesh ,  KUMAR, Sanjeev ,  KHOURI, Joseph ,  JAIN, Mukul

IPC: H04M3/42 ,  H04Q7/22 ,  H04Q7/38

CPC classification number: H04M3/487 ,  G06Q10/109 ,  H04M3/4211 ,  H04M3/53391 ,  H04M2201/12 ,  H04M2201/14 ,  H04M2201/18 ,  H04M2201/36 ,  H04M2201/52 ,  H04M2203/2044 ,  H04M2203/2072 ,  H04M2203/353 ,  H04M2203/4509

Abstract: In on embodiment, techniques for providing alerts to a user when a communication frequency pattern between a user and a contact has not occurred during a pre-determined amount of time are provided. Communication records between the contact and the user can be analyzed to determine if the communication frequency pattern with the contact during the pre-determined amount of time does not meet pre-determined criteria. For example, the criteria may be generate an alert if communications do not occur in the last month, generate an alert if less than five communications occur in the last six months, or any other communication pattern. Also, the content of a communication may be analyzed to determine if a certain topic has been discussed. If a certain topic has not been discussed during the pre-determined amount of time, an alert may also be generated reminding the user that the topic has not been discussed.

公开(公告)号：EP2002422A2

公开(公告)日：2008-12-17

申请号：EP07797204.0

申请日：2007-04-06

Applicant: Cisco Technology, Inc.

Inventor： PATEL, Labhesh ,  KUMAR, Sanjeev ,  CHIRPUTKAR, Ashish S. ,  PEARCE, Christopher E.

IPC: G10L15/00

CPC classification number: H04M3/493 ,  H04M1/72555 ,  H04M7/0036 ,  H04M2201/20

Abstract: A method and system is described to provide data to an Interactive Voice Response (IVR) System. The method may comprise accessing an image communicated from a voice-communication device and communicating the image to an optical character recognition (OCR) module. Thereafter, data extracted from the image by the OCR module may be accessed and communicated for use in one or more IVR processes. The extracted data may be communicated to the device and confirmation that the extracted data corresponds to data in the image may be monitored. For example, the method may discover capabilities of the device to identify different communication options to communicate the image from the device. The options may be communicated to the device for presentation to a user. Upon receiving an indication of an option selected by the user, the IVR system may be configured to allow receipt of the image via the user selected option.

公开(公告)号：EP1929756A2

公开(公告)日：2008-06-11

申请号：EP06813809.8

申请日：2006-08-28

Applicant: Cisco Technology, Inc.

Inventor： SHAFFER, Shmuel ,  GATZKE, Alan D. ,  PATEL, Labhesh ,  JAIN, Mukul

IPC: H04M1/64

CPC classification number: H04L51/04 ,  G06Q10/107 ,  H04M1/72552 ,  H04M3/4211 ,  H04M3/53333 ,  H04M3/537 ,  H04M2201/18 ,  H04M2203/301 ,  H04M2203/4536 ,  H04M2250/74

Abstract: A method and apparatus to process an incoming message is described. The method may comprise, at a recipient system, receiving an incoming message from a message communicator and automatically analyzing message content to identify a keyword included in the message content. Thereafter, a predefined action associated with the keyword may be identified and the action may be performed. In an example embodiment, the predefined action may be a priority with the message, alerting an intended recipient of the message, routing the message to the intended recipient, paging the intended recipient, emailing the message to the intended recipient, sending an SMS message to the intended recipient, or the like. In an example embodiment, a user/owner of a mailbox may search a message database to identify incoming messages which includes the search term in the message content.

公开(公告)号：EP1882348A1

公开(公告)日：2008-01-30

申请号：EP06752159.1

申请日：2006-05-01

Applicant: Cisco Technology, Inc.

Inventor： PATEL, Labhesh ,  SHAFFER, Shmuel ,  CABALLERO-MCCANN, Denise, G. ,  LEVY, Stephen ,  TOEBES, John

IPC: H04L29/08

CPC classification number: H04L67/24 ,  H04L29/06027 ,  H04L51/04 ,  H04L51/14 ,  H04L67/306 ,  H04L67/327 ,  H04M3/42374

Abstract: A system and method for providing interactive communications includes receiving a communication from an originator destined for a persona. An identity of the persona is determined and one or more rules associated with the identity of the persona is determined. Presence information of the persona is obtained. The communication is sent to the persona in accordance with the determination of the identity of the persona, the one or more rules associated with the identity, and the presence information of the persona.

公开(公告)号：EP1859382A2

公开(公告)日：2007-11-28

申请号：EP06736998.3

申请日：2006-03-02

Applicant: Cisco Technology, Inc.

Inventor： PATEL, Labhesh ,  SHAFFER, Shmuel ,  CHAHROURI, Gebran ,  SARKAR, Shantanu ,  MOON, Bruce ,  KHOURI, Joseph

IPC: G06K5/00

CPC classification number: G06F21/35

Abstract: Methods and devices are provided for automating a login process and user/device associations. A user's preferred device settings and/or functions may be provisioned automatically. Some implementations provide an automated log out or "sleep" when a user leaves one or more of the devices. Users may be automatically identified and associated. The "presence" of members of a user group may be determined as required for one or more actions to be taken. Some user groups control devices according to which members of a group may have access to certain functions, information, etc., and which may not.