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    AN AUTOMATED SYSTEM AND METHOD FOR DISTINGUISHING AUDIO SIGNALS RECEIVED IN RESPONSE TO PLACING AN OUTBOUND CALL
    42.
    发明申请
    AN AUTOMATED SYSTEM AND METHOD FOR DISTINGUISHING AUDIO SIGNALS RECEIVED IN RESPONSE TO PLACING AN OUTBOUND CALL 审中-公开
    一种自动化的系统和方法，用于分辨响应于外部呼叫的响应中收到的音频信号

    公开(公告)号：WO2007044422A2

    公开(公告)日：2007-04-19

    申请号：PCT/US2006/038840

    申请日：2006-10-04

    Applicant: VIRTUAL HOLD TECHNOLOGY, LLC.

    Inventor： WILLIAMS, Mark ,  STARCHER, Jeremy

    IPC: H04M11/00

    CPC classification number: H04M3/5158 ,  H04M3/42017 ,  H04M3/493 ,  H04M2201/10 ,  H04M2203/2027

    Abstract: A system (10) directs action based on distinguishing audio content received in response to placing an outbound call. The system comprises an audio signal analysis system (16) and an audio content analysis system (20). The audio signal analysis system (16) directs (18) a portion of an audio signal (14) that comprises audio content (15) to the audio content analysis system (20). The audio content analysis system (20): i) receives portions of the audio signal comprising audio content (15); and ii) directs handling (28) of the outbound call in response to detecting a characteristic (42) of the audio content. The audio content system (20): i) directs a first handling of the outbound call in response to identifying a first characteristic of the audio content; and ii) directs a second handling of the outbound call in response to identifying a second characteristic of the audio content.

    Abstract translation: 系统（10）基于区分响应于发出出站呼叫而接收到的音频内容来指导动作。 该系统包括音频信号分析系统（16）和音频内容分析系统（20）。 音频信号分析系统（16）将包括音频内容（15）的音频信号（14）的一部分引导到音频内容分析系统（20）。 音频内容分析系统（20）：i）接收包括音频内容（15）的音频信号的部分; 以及ii）响应于检测到音频内容的特征（42），指示处理（28）出站呼叫。 音频内容系统（20）：i）响应于识别音频内容的第一特征，引导出站呼叫的第一处理; 以及ii）响应于识别音频内容的第二特征，引导出站呼叫的第二处理。

    ACCESSORY CONTROL INTERFACE
    43.
    发明申请
    ACCESSORY CONTROL INTERFACE 审中-公开
    配件控制界面

    公开(公告)号：WO2003077504A2

    公开(公告)日：2003-09-18

    申请号：PCT/IB2003/000548

    申请日：2003-02-13

    Applicant: NOKIA CORPORATION ,  NOKIA INC.

    Inventor： HELLBERG, Tino

    IPC: H04M

    CPC classification number: G06F1/324 ,  G06F1/1632 ,  G06F1/3203 ,  H04M1/72527 ,  H04M2201/10 ,  Y02D10/126

    Abstract: Disclosed is an interface (10, 40) between a master device (30) and a slave device (20). The interface includes a bit serial bidirectional signal line (10A) for conveying commands and associated data from the master device to the slave device, and for conveying a reset signal, an interrupt signal, and a learning sequence signal for specifying a duration of a bit time for data transferred from the slave device to the master device. The bit serial bidirectional signal line further indicates an accessory device connected/disconnected state to the master device.

    Abstract translation: 公开了主设备（30）和从设备（20）之间的接口（10,40）。 接口包括用于将命令和关联数据从主设备传送到从设备的位串行双向信号线（10A），以及用于传送复位信号，中断信号和用于指定位的持续时间的学习序列信号 从从设备传输到主设备的数据的时间。 位串行双向信号线还指示与主设备的附件设备连接/断开状态。

    Method and system for propagating statistics between federated contact center sites for use in event distribution
    45.
    发明授权
    Method and system for propagating statistics between federated contact center sites for use in event distribution 有权
    用于在事件分发中使用的联合联络中心站点之间传播统计信息的方法和系统

    公开(公告)号：US09577938B2

    公开(公告)日：2017-02-21

    申请号：US14564001

    申请日：2014-12-08

    Applicant: Genesys Telecommunications Laboratories, Inc.

    Inventor： Herbert Willi Artur Ristock ,  Sergey I. Federov

    IPC: G06F15/173 ,  H04L12/803 ,  H04L12/24 ,  H04M3/523 ,  H04L12/751

    CPC classification number: H04L47/122 ,  H04L41/06 ,  H04L41/5064 ,  H04L45/08 ,  H04M3/5237 ,  H04M2201/10 ,  H04M2201/36

    Abstract: A routing system includes a router, a statistics server (Stat Server) coupled to the router, receiving, processing and storing statistics related to event handling, and providing information regarding the statistics for use by routing intelligence in the router, and a first proxy data server coupled to the Stat Server and to a second proxy data server at a remote contact center over a network. The system is characterized in that the Stat Server receives event statistics regarding the local queue, and through the coupled first and second proxy data servers, event statistics regarding the remote queue, provides information related to the statistics to the router, and the router determines to route incoming events to local queue or to the remote queue based on the information provided.

    Abstract translation: 路由系统包括路由器，与路由器相连的统计服务器（Stat Server），接收，处理和存储与事件处理相关的统计信息，以及提供关于通过路由智能的路由器使用的统计信息以及第一代理数据 服务器连接到Stat Server，并通过网络连接到远程联络中心的第二代理数据服务器。 该系统的特征在于Stat Server接收到关于本地队列的事件统计信息，并且通过耦合的第一和第二代理数据服务器，关于远程队列的事件统计信息，向路由器提供与统计信息相关的信息，并且路由器确定 基于所提供的信息将传入事件路由到本地队列或远程队列。

    Customized Grouping of Participants in Real-Time Conference Set-Up
    47.
    发明申请
    Customized Grouping of Participants in Real-Time Conference Set-Up 失效
    实时会议设置参与者定制分组

    公开(公告)号：US20120212439A1

    公开(公告)日：2012-08-23

    申请号：US13460479

    申请日：2012-04-30

    Applicant: Debashis Haldar ,  Tong Zhou

    Inventor： Debashis Haldar ,  Tong Zhou

    IPC: G06F3/041 ,  H04M11/00

    CPC classification number: H04M3/563 ,  H04L65/403 ,  H04L65/4061 ,  H04M2201/10 ,  H04M2203/2044

    Abstract: A customized list of real-time conference participants are obtained by selecting one or more logical operators such as AND or OR and applying the one or more logical operators to conference groups the user has selected. The logical operators and selected conference groups are sent to a conference server, which applies the operator to the selected groups to arrive at a shortlist of conference participants. The invention is particularly useful for cellular telephones initiating a real-time conference using the Session Initiation Protocol (SIP) and a SIP server resident on a network.

    Abstract translation: 通过选择一个或多个逻辑运算符如AND或OR获得实时会议参与者的定制列表，并将一个或多个逻辑运算符应用于用户选择的会议组。 逻辑运算符和选定的会议组被发送到会议服务器，会议服务器将运营商应用于所选择的组，以到达会议参与者的候选名单。 本发明对于使用会话发起协议（SIP）和驻留在网络上的SIP服务器发起实时会议的蜂窝电话特别有用。

    System and method for controlling voicemail transcription from a communication device
    50.
    发明授权
    System and method for controlling voicemail transcription from a communication device 有权
    用于从通信设备控制语音邮件转录的系统和方法

    公开(公告)号：US08184780B2

    公开(公告)日：2012-05-22

    申请号：US12055898

    申请日：2008-03-26

    Applicant: James Siminoff

    Inventor： James Siminoff

    IPC: H04M11/00

    CPC classification number: H04M3/53333 ,  H04M3/42102 ,  H04M3/42365 ,  H04M3/537 ,  H04M2201/10 ,  H04M2201/39 ,  H04M2203/4536

    Abstract: Systems, methods and software product control voicemail transcription from a communication device. An audio mode is monitored within the communication device to determine a change in status between a sound-on mode and a sound-off mode. Automatic transcription of voicemail messages is enabled if the audio mode status transitions from sound-on to sound-off and automatic transcription of voicemail messages is disabled if the audio mode status transitions from sound-off to sound-on.

    Abstract translation: 系统，方法和软件产品控制来自通信设备的语音邮件转录。 在通信设备内监视音频模式以确定声音模式和声音模式之间状态的变化。 如果音频模式状态从声音切换到声音切换，则自动转录语音邮件消息，并且如果音频模式状态从声音切换到开启声音，语音邮件消息的自动转录将被禁用。

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